Dear Management Team,
I am writing to report an alarming and unacceptable incident during my stay at The Flow Hotel in Fort Lauderdale. Before arriving, I prepaid over $900 for my room. When I checked in, I prepaid an additional $400 to cover all incidentals and remaining balance. Despite this, I was denied access to my room and my personal belongings in a way that was humiliating, coercive, and completely unjustified. I am formally demanding a full refund of my stay, including resort fees, within 24 hours.
In the middle of the day during the middle of my stay, after returning from a long run, I approached the front desk because I had left my key in my room. Instead of simply issuing a replacement, I was told that your team had forgotten to bill $113 in resort fees at check-in — an internal mistake I had no knowledge of.
To clarify:
I prepaid over $900 for the room and $400 at check-in. The only unpaid amount was the $113 your staff forgot to charge. I never refused payment, never intended not to pay, and never hesitated to pay for anything during my stay. It is unreasonable and insulting to assume that someone who prepaid over $1,300 would suddenly attempt to evade $113.
I explained that I was sweaty and exhausted from running, my phone was at 2%, and my wallet, medication, hydration, and charger were inside my room. I asked to go upstairs briefly to shower and retrieve my belongings before returning immediately to settle the charge. This reasonable request was denied