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GALLERYone- A DoubleTree Suites by Hilton Hotel

4.0 star property
4-star hotel near Fort Lauderdale Beach

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Photo gallery for GALLERYone- A DoubleTree Suites by Hilton Hotel

Terrace/patio
Poolside bar
Exterior
Outdoor pool, pool umbrellas, sun loungers
Serves breakfast, lunch, and dinner

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Bar
  • Room service
  • 24/7 front desk
  • Hot Tub

Explore the area

View in a map
2670 E Sunrise Blvd, Fort Lauderdale, FL, 33304
  • The Galleria at Fort Lauderdale
    ‪1 min walk‬
  • Fort Lauderdale Beach
    ‪10 min walk‬
  • Las Olas Beach
    ‪4 min drive‬
  • Fort Lauderdale, FL (FLL-Fort Lauderdale - Hollywood Intl.)
    ‪14 min drive‬

Room options

Suite, 2 Queen Beds, Balcony, Ocean-Intracoastal View

  • 650 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds, Balcony, City View

7.8 out of 10
Good
(22 reviews)
  • 770 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, Balcony, Pool and Partial Intracoastal view

8.2 out of 10
Very good
(20 reviews)
  • 650 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony (Intracoastal View)

Suite, 2 Queen Beds, Balcony (Intracoastal View) | Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds, Balcony (Intracoastal View)

7.6 out of 10
Good
(9 reviews)
  • 770 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony, Ocean-Intracoastal View

Suite, 1 King Bed, Balcony, Ocean-Intracoastal View | Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Balcony, Ocean-Intracoastal View

7.0 out of 10
Good
(6 reviews)
  • 650 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Balcony, City View

8.6 out of 10
Excellent
(22 reviews)
  • 685 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Premium Suite, 2 Bedroom, 1 King and 2 Queen Beds, Intracoastal view

  • 750 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Premium Suite, 2 Bedroom, 1 King and 2 Queen Beds, City View

8.0 out of 10
Very good
(2 reviews)
  • 750 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Deluxe Suite, 2 Bedrooms, City View (1 King and 2 Queenbeds)

8.0 out of 10
Very good
(2 reviews)
  • 1000 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Suite, 1 Queen Bed (Intracoastal View)

8.0 out of 10
Very good
(1 review)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, City View

Suite, 1 Queen Bed, City View | Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Queen Bed, City View

8.6 out of 10
Excellent
(13 reviews)
  • 685 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

Suite, 1 King Bed (Panoramic Intracoastal View)

9.4 out of 10
Exceptional
(3 reviews)
  • 685 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Balcony (Intracoastal View)

8.0 out of 10
Very good
(19 reviews)
  • 685 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible, Kitchenette

8.0 out of 10
Very good
(3 reviews)
  • 650 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Fort Lauderdale

East Fort Lauderdale stay.A stay at this East Fort Lauderdale hotel places you within half a mile (1 km) of Fort Lauderdale Beach and 2 miles (3 km) of Las Olas Beach. Hugh Taylor Birch State Park and The Galleria at Fort Lauderdale are also within half a mile (1 km).

What's nearby

  • The Galleria at Fort Lauderdale - 1 min walk - 0.1 miles
  • Fort Lauderdale Beach - 10 min walk - 0.6 miles
  • Las Olas Beach - 4 min drive - 1.7 miles
  • Las Olas Boulevard - 4 min drive - 1.7 miles
  • Bahia Mar Marina - 6 min drive - 2.7 miles

Getting around

  • Fort Lauderdale Brightline Train Station (FBT) - 17 min drive
  • Fort Lauderdale-Hollywood Intl. Airport (FLL) - 26 min drive

Restaurants

  • ‪Primanti Brothers Pizza Grill - ‬9 min walk
  • ‪McSorleys Beach Pub - ‬10 min walk
  • ‪Auntie Anne's - ‬4 min walk
  • ‪Parrot Lounge - ‬8 min walk
  • ‪BurgerFi - ‬4 min walk

About this property

GALLERYone- A DoubleTree Suites by Hilton Hotel

4-star hotel near Fort Lauderdale Beach
GALLERYone- A DoubleTree Suites by Hilton Hotel offers its guests a marina, an outdoor pool, and a hot tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. A 24-hour fitness center, a terrace, and a vending machine are also featured at the business-friendly GALLERYone- A DoubleTree Suites by Hilton Hotel. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Fort Lauderdale hotel.

  • 1 building
  • 231 guestrooms or units
  • 11 levels
  • Meeting rooms
  • Built in 1989
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
GALLERYone- A DoubleTree Suites by Hilton Hotel offers 231 accommodations with washers/dryers and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature premium bedding. Plasma televisions come with premium satellite channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

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Cambria Hotel Fort Lauderdale Beach

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
4.2 out of 5, Very Good, 1,231 reviews
$127 nightly
The price is $143
Sep 10 - Sep 11
Total with taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Outdoor pool

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Limo/town car service
  • Covered valet parking on site (USD 50 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 5 to 35 for adults and USD 5 to 35 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Boat tours
  • Hot tub
  • Outdoor pool
  • Personal motorized watercraft
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Plasma TV with premium cable/satellite channels

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 35 for adults, and USD 5 to 35 for children
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Covered valet parking fee: USD 50 per night (in/out privileges)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gallery Ft DoubleTree Suites Hilton Htl
Gallery Ft DoubleTree Suites Hilton Htl Hotel Lauderdale ONE
Gallery ONE Ft Lauderdale DoubleTree Suites Hilton Htl
Gallery ONE Ft DoubleTree Suites Hilton Htl Aparthotel
Gallery ONE Ft DoubleTree Suites Hilton Htl
GALLERYone DoubleTree Suites Hilton Hotel Fort Lauderdale
GALLERYone DoubleTree Suites Hilton Hotel
GALLERYone DoubleTree Suites Hilton Fort Lauderdale
Gallery ONE Ft Lauderdale a DoubleTree Suites by Hilton Htl
GALLERYone DoubleTree Suites Hilton Hotel Fort Lauderdale
GALLERYone- A DoubleTree Suites by Hilton Hotel Fort Lauderdale
GALLERYone DoubleTree Suites Hilton Hotel
GALLERYone DoubleTree Suites Hilton Fort Lauderdale
GALLERYone DoubleTree Suites Hilton
Aparthotel GALLERYone- A DoubleTree Suites by Hilton Hotel
Gallery ONE Ft Lauderdale a DoubleTree Suites by Hilton Htl
GALLERYone A DoubleTree Suites by Hilton Hotel
GALLERYone A DoubleTree Suites by Hilton Hotel
GALLERYone- A DoubleTree Suites by Hilton Hotel Hotel
GALLERYone- A DoubleTree Suites by Hilton Hotel Fort Lauderdale

Frequently asked questions

How close is GALLERYone- A DoubleTree Suites by Hilton Hotel to the airport?

GALLERYone- A DoubleTree Suites by Hilton Hotel is 7.9 mi (26-min drive) away from the Fort Lauderdale-Hollywood Intl. Airport (FLL) airport, the closest popular airport to the property.

How much does it cost to stay at GALLERYone- A DoubleTree Suites by Hilton Hotel?

As of Sep 7, 2025, prices found for a 1-night stay for 2 adults at GALLERYone- A DoubleTree Suites by Hilton Hotel on Sep 14, 2025 start from $113.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does GALLERYone- A DoubleTree Suites by Hilton Hotel have an airport shuttle?

Airport shuttle services are not available at GALLERYone- A DoubleTree Suites by Hilton Hotel.

How close is GALLERYone- A DoubleTree Suites by Hilton Hotel to the beach?

This hotel is a short 9-minute walk from Fort Lauderdale Beach and 12-minute walk from Fort Lauderdale Dog Beach. Don't forget your sunscreen!

Does GALLERYone- A DoubleTree Suites by Hilton Hotel offer free breakfast?

Free breakfast isn’t offered at GALLERYone- A DoubleTree Suites by Hilton Hotel, but cooked-to-order breakfast is offered for a fee of between USD 5 and 35 for adults, USD 5 and 35 for children. It's available on weekdays from 7:00 AM to 10:30 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at GALLERYone- A DoubleTree Suites by Hilton Hotel?

No, there is no casino at this hotel, but The Casino at Dania Beach (15-min drive) and Seminole Classic Casino Hollywood (18-min drive) are nearby.

What time is check-in at GALLERYone- A DoubleTree Suites by Hilton Hotel?

Check-in start time: 4:00 PM; Check-in end time: midnight. Early check-in costs USD 25.00 (subject to availability).

Is there free parking at GALLERYone- A DoubleTree Suites by Hilton Hotel?

Free parking is not available at this hotel. Valet parking is available for USD 50 per night.

Does GALLERYone- A DoubleTree Suites by Hilton Hotel have a pool?

GALLERYone- A DoubleTree Suites by Hilton Hotel features an outdoor pool.

Does GALLERYone- A DoubleTree Suites by Hilton Hotel have a restaurant?

Yes, there is a restaurant on site.

Does GALLERYone- A DoubleTree Suites by Hilton Hotel have a spa?

There are no spa services available at this hotel.

How close is GALLERYone- A DoubleTree Suites by Hilton Hotel to downtown Fort Lauderdale?

GALLERYone- A DoubleTree Suites by Hilton Hotel is 2 mi away from Fort Lauderdale.

GALLERYone- A DoubleTree Suites by Hilton Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 418 out of 1003 reviews
Rating 8 - Good. 217 out of 1003 reviews
Rating 6 - Okay. 155 out of 1003 reviews
Rating 4 - Poor. 101 out of 1003 reviews
Rating 2 - Terrible. 112 out of 1003 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Elizabeth, Davenport

Traveled with partner
Disliked: Staff & service, amenities
I fell down in the street and needed to get home to see my doctor. Showed front desk clerk all the bruises and Hotel refused to refund me for the nights stay that we didn’t use. Needless to say we won’t be staying there again
Stayed 2 nights in May 2025

10/10 Excellent

Anesio g

Stayed 1 night in May 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort

Near lots of facilities.

Normally stay from UK 3 times a year. Yes it’s an older hotel than the many that are still being built in the area but an ideal place to stay. Very near to bus stops,water taxi and supermarket.
Stayed 7 nights in May 2025

8/10 Good

April

Stayed 2 nights in May 2025

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

NIKKI

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

WEDDING VENUE

Stayed there for a wedding...great customer service.
Stayed 3 nights in May 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Lynne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

4/10 Poor

Susan

Traveled with family
Disliked: Amenities, property conditions & facilities
Rooms are not advertised the correct way for example our room was a balcony city view, but there was a big palm tree in the middle of the balcony. Probably got that room because I got it on Expedia living room TV did not work kept on saying weak signal. chairs in room are rundown. Anywhere you go outside your room charge money for an example. If you sit outside, they want you to purchase a beverage from the bar very little smoke area.
Stayed 1 night in May 2025

10/10 Excellent

Billy

Liked: Amenities
Great Hotel
Stayed 3 nights in May 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

2/10 Terrible

Valerie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
HOTEL!!!!!!!! The biggest upsetting part of our wedding weekend !!!!! Hotel didn’t have AC for the entire stay. They were lieing that it would be fixed every day. We were there Thursday-Sunday. It was 80 degrees in the room. We couldn’t sleep. Wedding make up was sliding down my face. Guests were complaining, they couldn’t even get ready, cause in some of the rooms the temperature was 95 degrees. My husband and one other guest had CPAP devices, they couldn’t use it because of the hot air in the room at night. One guest had asthma, he couldn’t breathe. Heart patients couldn’t stay there. It was dangerous. We requested a fan, manager Max was very rude and he disappeared when we started complaining and questioning them about AC. Air filter was so clogged and dirty, we requested to change it-the guy came, changed it, but it didn’t help, the whole system in the building was broken. We lost a couple of guests due to this extremely bad hotel service. They doubled booked my sisters room and someone walked in and open the door of their room. The worst experience ever. Sad.
Stayed 3 nights in May 2025

2/10 Terrible

Xue

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is super old and dirty
Stayed 3 nights in May 2025

10/10 Excellent

E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent and will visit again
Stayed 1 night in May 2025

4/10 Poor

Kimberly

Business traveler
Disliked: Amenities, property conditions & facilities
The lobby is very nice and updated, the rooms are not. I had to switch rooms 3 times before I felt like it was okay enough- the other rooms were not only dirty (seems like a lot of in and out traffic) but run down. Some of the staff were really great, but others were horrible and unaccomodating
Stayed 1 night in May 2025

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Kimberly

Stayed 4 nights in May 2025

4/10 Poor

Kimberly

Stayed 1 night in May 2025

2/10 Terrible

Ksenia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

2/10 Terrible

Christine Marie

Traveled with family
Disliked: Staff & service, property conditions & facilities
Checked in May 3rd-7th. There was no AC until late in the evening on the 4th. Asked for a fan, they had none. Our balcony was the least hottest spot to sit however we only had one chair between the four of us so we took turns sitting while trying to escape the heat of the hotel. We were asked if we wanted housekeeping on two separate days but, we did NOT receive services our whole stay. Also, the cable was horrible. I thought it was due to the weather (rain, clouds an windy conditions off an on) but on the 6th our only day of clear skies an sunshine the cable was still not working. My family an I travel to Florida multiple times each year, this particular time was a girls trip and my sister's first time in Fort Lauderdale. She was very disappointed as we all we're. I've never experienced so many wrong things during one stay.
Stayed 4 nights in May 2025

4/10 Poor

Philip

Liked: Cleanliness, staff & service
Property had no air conditioning the entire 4 nights of our stay. The WHOLE building. The electricity was not out just the A/C. 80deg in room at night with doors open and loud noises from road all night. Absolutely horrible -No fans, not notified upon check in, Blamed it on power problem when all others in the area seemed to be just fine. We stay here often, but will be our last.
Stayed 4 nights in May 2025

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

6/10 Okay

Stephanie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Did not care for the lady that checked us in. Very rude and seemed like we were a bother for her. She should not be working front desk with customers.
Stayed 1 night in Apr 2025

4/10 Poor

Dan

Traveled with group
Liked: Cleanliness, room comfort

Not night.

The AC was not working during our entire stay. It was hot and hard to sleep.
Stayed 1 night in May 2025

2/10 Terrible

DOREEN P

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed at your hotel from April 29 to May 4, and unfortunately, my experience was far from satisfactory due to multiple issues throughout the stay. Day 2: There was a power outage from 10 PM to 8 AM, making the room extremely hot and uncomfortable overnight. It was difficult to rest properly under these conditions. Day 3: I got stuck in the elevator, and it took quite a while before anyone arrived to assist. This caused a lot of anxiety, especially since I’m claustrophobic. Later that morning, I called the front desk to request coffee and creamer. I was told it was too early and to come downstairs. However, when I did, the front desk staff said they would send it to my room—this lack of clear communication was frustrating. Day 4: The air conditioning stopped working from 3 PM until 9 AM the next morning. Again, the room became uncomfortably hot, adding more stress to an already difficult stay. While I was offered a $100 credit, I feel that it was not enough given the number of problems and the discomfort I experienced. A refund would have been more appropriate considering the inconvenience and aggravation. I hope management seriously considers this feedback to improve the experience for future guests.
Stayed 5 nights in Apr 2025