"Rug needed to be replaced in room. Would like to see a heated pool. I was not able to self park. Did not realize parking was additional $35 per nite ... " More
Feb 9, 2023 by General Manager
Dear Louis, Thank you for reviewing your recent stay. We regret knowing our parking fees came as a surprise to you and understand the frustration this caused. We have taken note of all your comments and have shared them appropriately as we are continually striving for ways to improve. We appreciate your patience and hope to see you again. Regards,Nelvis Perez,General Manager
Feb 7, 2023 by General Manager
Dear Noel, Thank you for taking the time to review our hotel. We are glad our location worked well for you and that you had a pleasant stay overall. However, we regret not meeting your expectations and apologize for the service issues that impacted your experience. We will review this with the appropriate individuals and take the necessary acitons to elevate our service levels. We hope to have the opportunity to make your next stay with us outstanding in every respect. Regards, Nelvis Perez, General Manager
Jan 30, 2023 by General Manager
Dear Richard, Thank you for choosing us and for taking the time to share your review. We are always grateful for comments like yours to help us continuously improve what we do. We have shared your concern with our team as part of our commitment to providing exceptional experiences. We value your business and hope to have the opportunity to provide you with the stay you deserve whenever you return to our area.Regards, Nelvis Perez General Manager
Dec 2, 2022 by General Management
Thank you for taking a moment to share your thoughts with us. We appreciate your review, and hope to welcome you back in the future. Best regards!
Jul 18, 2022 by General Management
Hi Leondria, Thank you so much for sharing this excellent review with us! We are so pleased to hear that you enjoyed your stay, and look forward to welcoming you back soon!
May 9, 2022 by - General Manager
Hi Tynesha, Thank you for taking the time to share your review with us. We are disappointed to hear that your stay experience did not meet the experience our guests have come to expect. We appreciate your feedback and would like to offer our sincerest apologies for your stay being anything less than perfect. Please know we will certainly pass your feedback along to our team for further review. Kind regards,
Mar 2, 2022 by General Manager
Ines, thank you for staying with us and for your feedback. We apologize for your disappointing experience and regret the difficulties and inconvenience caused while here. We will look into these concerns, and we thank you for your time and consideration. Warm Regards, General Manager