4/10 Malo
Gail F.
19 may. 2025
Le gustó: Limpieza
Nice place. Extremely difficult management.
The main problem with this stay was the management company called “Le Château” and their representative Alex. After completing our reservation with Vrbo, they sent me an additional contract from their company that included a clause about guests not disputing credit card charges (?!) and charges not listed on Vrbo including a significant deposit not mentioned anywhere. They overcharged my credit card and were very slow to make any of the corrections. Additionally near the end of our stay, they processed three random charges directly to my credit card with no notification or explanation of any kind. I spent hours researching and writing to them about these charges, and with the help of their bookkeeping ledger, discovered that the charges are inaccurate. To this date they still have neither resolved nor refunded the overcharges. The duplex is nice - as pictured - including the small yard on the waterway. The linens are fine, but washcloths and bath mats were old. The kitchen had nice plates, cups and glasses - but was not well equipped for cooking.
Gail F.
Se hospedó 14 noches en abril de 2025