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GuestHouse Eugene Springfield

2-star property
3350 Gateway St, Springfield, OR 1-855-201-7819
2.6 out of 5
See all 29 travelocity Reviews

"It served its purpose in being a place to stay, and was the best price performer. It is a bit old, and the television was scrambled. " More

By a verified traveler on Mon 11 Oct 2021

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Hotel Description

Adults-only hotel near University of Oregon

In Springfield

At this Springfield hotel, you'll be within half a mile (1 km) of The Shoppes at Gateway and 3 miles (5 km) of University of Oregon. PeaceHealth Sacred Heart Medical Center at Riverbend and Eugene Health Center are also within 2 miles (3 km).

Restaurant, bar/lounge

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the free WiFi in public areas, express check-out, and airport shuttle. Free self parking and a computer station are also offered on site.

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$71* Per night/room Jul 10 - Jul 11

Premium Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed with Sofa bed, Accessible, Kitchen

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

GuestHouse Eugene Springfield ratings based on 29 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for GuestHouse Eugene Springfield

Everyone (18) Couples (4) Family (5)
1 out of 5
Read small print!! This property requires a $250 deposit - preferably cash!! Rooms dirty & run down. Carpet disgusting. Rooms smelled. Not what I expected when booking with Travelocity! VERY disappointed ☹️

Posted by on Mar 6, 2022

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Comment from Hotel Management

Mar 6, 2022 by Laura front desk manager

Thank you for your feedback. Yes the property is old and worn and in need of some tlc but unfortunately we are understaffed and working with very little budget so we do what we can with what we have to work with.

3 out of 5

Posted by on Nov 14, 2021

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3 out of 5
It served its purpose in being a place to stay, and was the best price performer. It is a bit old, and the television was scrambled.

Posted by , from SAN JOSE on Oct 11, 2021

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Comment from Hotel Management

Oct 12, 2021 by John

Thank You for your feedback. Yes the Television was scrambled due to our cable provider was having technical difficulties. The cable did get fixed though. Johnathan, Auditor

1 out of 5

Posted by on Aug 20, 2021

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2 out of 5
The person that checked us in was very nice and accommodating. We were first put into a room that had a microwave and fridge. The problem was that people outside just below our window was smoking. This seemed to be a place for those that stayed there to socialize. There was even chairs and table out in the parking lot. I asked to change room because I couldn't handle the smell of smoke in our room. The room we were switched to had no microwave or fridge. The room was bigger and away from the smoke. Also when I went downstairs, there was a potbelly pig in the hallway. The place looked like someone started painting the hall green but then stopped. The only good thing about the hotel is the location to fast food.

Posted by on Jul 21, 2021

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Comment from Hotel Management

Jul 22, 2021 by John

We're happy that we could accommodate you. We do have a few guests that have gotten displaced from the fire and they do visit with each other. We are also working on the décor of the hotel and trying to fix all that needs attention. Thank you for your feedback. Hope you come back in the near future and give us another try. Johnathan, Asst. Manager

1 out of 5
It would appear that this property is alternative living for homeless folks. There were obviously people living/camping on site, including one gentleman with a large pig or perhaps hog, whose name was Wyatt ( the pig's name). This place was filthy and disgusting, and I regret my stay.

Posted by on Jun 17, 2021

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Comment from Hotel Management

Jun 21, 2021 by General manager

Unfortunately we had huge wildfires this last summer and it left homeowners with nothing and no where to go so we opened up our doors to help them in their time of need until they can get into something more stable. We are sorry this caused your stay to be unsatisfactory. We will address your concerns immediately

1 out of 5
I did not stay. Building smelled of cigarette smoke & aggravated my allergies. Travelocity was no help to change the booking. Forfeited money.

Posted by on Feb 13, 2021

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Comment from Hotel Management

Feb 16, 2021 by John

We're sorry that you had a bad experience when you arrived at our property. We are working hard on fixing these Issues. Thank you for your feedback. Johnathan, Auditor

4 out of 5
Staff has been polite and helpful. The rooms were as clean as could be expected for the price but the services book in one of them was moldy and some basic items were missing (i.e. the toilet paper holder)

Posted by , from Eugene, Or on Oct 12, 2020

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Comment from Hotel Management

Oct 15, 2020 by John

Thank You for your feedback and we are glad we could help you out when you needed something. We also apologize for what you found in the room and for some of the amenities not being stocked up for you upon arrival. I will bring it up to management. We hope you come back to see us again. Johnathan, Auditor

1 out of 5

Posted by on Jan 4, 2020

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Comment from Hotel Management

Jan 21, 2020 by Rene - General manager

Matt, Thank you for finding the time to share some thoughts regarding your visit. We understand that your recent stay didn't live up to your expectations. We would have been delighted to help address your concerns had we been made aware of any of them during your time with us. Please consider reaching out to us again, mentioning any aspects of our accommodations that weren't satisfactory so we can further improve on them. It would be a pleasure to change your perceptions should you return to town."

4 out of 5
the room was clean, the bed was comfortable, the room was quiet. There was trouble with the key at check in. i had to go back to the front desk 3 times to get the key fixed. the last time they walked back to the room with me and had to reset it. I also saw another man in the lobby having the same problem. The staff seemed to have their friends hanging out in the lobby. This was off putting, it kept me from being in the lobby and utilizing the print station that i needed. The breakfast was typical, so not too great.

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 5, 2020 by Rene

We are sorry to hear you encountered these situations. Sometimes the keys are finicky and I do apologize. I will look into this and fix this right away

About the GuestHouse Eugene Springfield

Location 3350 Gateway St, Springfield, OR 97477

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. The business-friendly GuestHouse Eugene Springfield also features a vending machine, laundry facilities, and express check-out. Free self parking is available. Smoking is allowed in designated areas at this Springfield hotel.

  • 143 guestrooms or units
  • 2 levels
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Computer for guest use
  • ATM
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Train station: Eugene Station (7.7 km / 4.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

GuestHouse Eugene Springfield offers 143 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

GuestHouse Eugene Springfield has a restaurant on site.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Rafting nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Handrails in stairways
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

GuestHouse Eugene Springfield offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 21 are not allowed at this adults-only property. All guests 21 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 21
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25.00 per room (one-way)
  • Pet fee: USD 25.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • GuestHouse Inn Eugene Springfield Hotel
  • GuestHouse Inn Eugene Hotel
  • GuestHouse Inn Eugene Springfield
  • GuestHouse Inn Eugene
  • Shilo Inn Eugene Springfield Hotel Springfield
  • Eugene Springfield Springfield
  • GuestHouse Eugene Springfield Hotel
  • GuestHouse Eugene Hotel
  • Springfield GuestHouse Eugene Springfield Hotel
  • GuestHouse Eugene Springfield Hotel
  • GuestHouse Eugene
  • Hotel GuestHouse Eugene Springfield
  • Hotel GuestHouse Eugene Springfield Springfield
  • GuestHouse Eugene Springfield Springfield
  • GuestHouse Inn Suites Eugene / Springfield
  • Shilo Inn Hotel Suites Eugene
  • GuestHouse Eugene Springfield Springfield
  • GuestHouse Eugene Springfield Hotel Springfield

You should know

  • This is an adults-only property and guests under 21 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.