Book Hotels in El Soco

"Everything was great except the arrival… no warm cloth to clean… welcome drink. It seemed like they were forgetting those touches."

"We had the worst experience! Do not book here! We had to switch rooms 3 times to get a mediocre room. I booked a luxury ocean front suite and there is nothing close to luxury in this resort. The first room had a scratched up bathtub that appeared from the dumpster. The room we stayed in had a bathroom with broken tiles and mold. We didn’t have hot water at all. Two days of cold water only and the other days barely warm water. The food options were awful. They tried to scam us out of our dinner reservations. We were told we only get two reservations because our reservation was 6 days/5 nights. That is not how this works! I have been to all inclusive resorts and you can make dinner reservations every night. We were also told the only reservation available at 8:45 pm which was a lie. We showed up at 6:30 and only two other tables were full. That happened every night. They want to force you to eat at the buffets. I had diarrhea for 10 days after eating this food for 6 days/5 nights. The only positive was the landscaping and weather was beautiful. The staff didn’t speak any English so it was near impossible to communicate. I do NOT recommend this resort. I wasted my time and money on this resort. I have written an email to the resort and no response. Customer service is terrible."

"Loved it here and the staff was amazing!"

"On arrival they didn't have our confirmation and it took almost 2 hours for them to give us our room."

"Everythink was ok, no complaing. Thanks you👍🙏"

"Staff was absolutely wonderful! Fun, inviting and just a joy to be with. The food, gym and activities were all good. Everything in the room worked as it should and for the price i would highly recommend this lovely place. Kid friendly and super safe. "