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HI Express El Paso Downtown, an IHG Hotel

2.5-star property
409 E Missouri Ave, El Paso, TX 1-855-201-7819
4.1 out of 5
Very good!
See all 9 travelocity Reviews

"Great location and staff. " More

By a verified traveler on Thu 13 Jan 2022

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Hotel Description

Hotel near Plaza Theater in El Paso

Downtown El Paso stay

A stay at this Downtown El Paso hotel places you within half a mile (1 km) of Plaza Theater and 2 miles (3 km) of Las Palmas Medical Center. Don Haskins Center and University of Texas at El Paso are also within 2 miles (3 km).

Free perks

This hotel features a gym and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 112 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Other amenities include free local calls, hair dryers, and ironing boards. Housekeeping is available on request.

Standard Room, 1 King Bed (Chase Lounge)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$119* Per night/room May 22 - May 23

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds (Feature)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

HI Express El Paso Downtown, an IHG Hotel ratings based on 9 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for HI Express El Paso Downtown, an IHG Hotel

Everyone (6) Family (3)
5 out of 5
Great location and staff.

Posted by on Jan 13, 2022

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Comment from Hotel Management

Jan 13, 2022 by GM

Dear Wanda. Your review made our day!! Thank you!! Although we are very excited about our ongoing renovation, knowing that soon all our guests will experience new rooms, new TVs, new furniture and new just about everything, we do understand that at the same time a Hotel in renovation stage can be quite uncomfortable and unpleasant at times. Therefore, receiving a review like yours acknowledging our location and staff is highly satisfying. Come back soon so you can experience the NEW Holiday Inn Express El Paso Downtown.

3 out of 5
This property is in need of repair, which I understand they are about to do. No ice machines on the floor. Had to go during breakfast time to get ice.

Posted by on Nov 8, 2021

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Comment from Hotel Management

Nov 15, 2021 by GM

Thank you Laura for your review. Indeed we have begun renovations and we do apologize for the inconveniences you went through while staying with us. As early as end of this month we will begin to turn over rooms with a completely new look and feel, having new furniture, new TVs , new AC, new bathroom amenities, among many other upgrades. We hope you can consider us on your next trip to enjoy the newest version of Holiday Inn Express.

5 out of 5
Great service by the whole staff

Posted by on Jun 13, 2021

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Comment from Hotel Management

Jun 14, 2021 by GM

Thank you Anonymous for your stay and review. Thank you for mentioning our staff. They do indeed go above and beyond to please our guests. Please come back soon! Renovation has begun and by last Quarter of this year we will have a fresh new look in all of our rooms and public areas. Safe Travels!

2 out of 5

Posted by on May 17, 2021

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Comment from Hotel Management

Jun 1, 2021 by GM

Thank you for your review Anonymous. Please let us know what you experienced during your stay.

4 out of 5

Posted by on Jul 30, 2020

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5 out of 5

Posted by on Jun 16, 2019

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5 out of 5

Posted by on Mar 17, 2019

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4 out of 5

Doggy Friendly but location iffy.

Pros: Doggy friendly. Convenient location.
Cons: Nicer area for the dogs to do "their business".
Location: Location is ok buy would need to be based on an individual's travel itinerary. You really need to drive a ways to get dinner.
We stayed here on our return from Phoenix during a Christmas vacation. As described by some others, the location appears to be in a bit of an "iffy" portion of town however, the parking is well lit and security seems to be ok. As with all La Quinta's, they welcomed our 155 lb Great Dane and although we were on an upper floor, its really didn't matter. The downside from a dog perspective is that there is only a small patch of scrub for conducting "business". Also, you really need to drive a ways to get a good meal. The breakfast was typical La Quinta but it was a bit better in my opinion. All in all, its a good hotel in a convenient location at a reasonable price for value.

Posted by , from White Lake, MI on Jan 3, 2018

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4 out of 5

Nice hotel close to Convention Center

Pros: Could not beat the great hotel staff.
Location: We were in El Paso for the Open Championship Bowling Tournament and the proximity was great, 6 blocks so very walkable.
A very well kept older hotel, close proximity to the Convention Center, staff could not have been more helpful or pleasant. The manager was always around and willing to answer any questions and provide service. The neighborhood was safe and clean only downside was there wasn't much to do close to the hotel so if you are going to be there for any amount of time you will want to rent a car to get to other places. Great breakfast in the morning too.

Posted by , from Michigan on Mar 29, 2015

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About the HI Express El Paso Downtown, an IHG Hotel

Location 409 E Missouri Ave, El Paso, TX 79901

Property Features

HI Express El Paso Downtown, an IHG Hotel offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Free breakfast is available daily. Event space at this hotel measures 1200 square feet (108 square meters) and includes conference space. A roundtrip airport shuttle is free (available on request). Multilingual staff, gift shops/newsstands, and dry cleaning/laundry services are also featured at the business-friendly HI Express El Paso Downtown, an IHG Hotel. Self parking is free. This El Paso hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 9 levels
  • 1200 sq ft of conference space
  • 108 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Gift shop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: El Paso Union Depot (1.4 km / 0.9 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

HI Express El Paso Downtown, an IHG Hotel offers 112 accommodations with coffee/tea makers and hair dryers. Cable television is provided. This El Paso hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

HI Express El Paso Downtown, an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express El
  • Holiday Inn Express El Hotel
  • Holiday Inn Express El Hotel Paso Central
  • Holiday Inn Express El Paso Central
  • Holiday Inn Express El Paso Central Hotel
  • Holiday Inn Express El Central Hotel
  • Holiday Inn Express El Central
  • Holiday Inn Express El Paso - Central Hotel El Paso

You should know

  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:30 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.