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Embassy Suites by Hilton El Paso

3.5-star property
6100 Gateway East, El Paso, TX 1-855-201-7819

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3.7 out of 5
Good!
See all 7 Travelocity Reviews

"I enjoyed the managers reception that's offered daily. " More

By a verified traveler on Wed 08 Jan 2020

Hotel Description

3.5-star hotel near Cielo Vista Mall

Near the airport

You'll be within half a mile (1 km) of Bassett Place and 2 miles (3 km) of Cielo Vista Mall with a stay here. Gene Roddenberry Planetarium and Texas Tech University Health Sciences Center El Paso are also within 2 miles (3 km).

Renovated in 2016

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, laundry service, and free airport shuttle. Enjoy the fitness center and free perks like cooked-to-order breakfast and free self parking.

Sofa beds, WiFi

Offering conveniences like sofa beds and living rooms, the 187 guestrooms also have WiFi and flat-screen TVs. Wired Internet, refrigerators, and microwaves are also available.

King Suite, 2 Rooms

Bed Count 1 King Bed Maximum Occupancy 4 Max
$99* Per night/room Feb 22 - Feb 23

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Premium Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Embassy Suites by Hilton El Paso ratings based on 7 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton El Paso

Everyone (3) Family (4)
4 out of 5
I enjoyed the managers reception that's offered daily.

Posted by on Jan 8, 2020

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Comment from Hotel Management

Jan 9, 2020 by RP

So happy to hear that you enjoyed our daily Evening Reception. We hope to see you again soon

3 out of 5
We were on the 2nd floor and one of the elevators wasn’t working, we couldn’t use the stairs conveniently because you have exit the building and re-enter. So to take the elevator was a forever deal, every elevator heading down was packed with people. Going up or down for anything was inconvenient.

Posted by on Jan 4, 2020

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Comment from Hotel Management

Jan 9, 2020 by RP

Thank you for your feedback and our apologies that one of the elevators had to be placed out of service so that a tech could be called out. We are very sorry for the inconvenience it caused. When the hotel is very full this may cause some delays

1 out of 5
I dont like it cause i want to cancel and i cant and they charge me any way

Posted by on Dec 24, 2019

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Comment from Hotel Management

Dec 24, 2019 by RP

We require a 48 hour notice to cancel. If you booked through a 3rd party website you would need to contact them to request a cancellation and refund

4 out of 5
I was charged a $50 incedential for booking through travelocity. Next time I will book directly through the hotel. That was dumb. But the hotel is becautiful and clean. Convenient parking and they have sturdy carts for baggage that works corners quite well. That’s a hard feature to find

Posted by on Aug 11, 2019

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5 out of 5
We like the location and how nice the hotel was and service.

Posted by on Mar 31, 2019

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Comment from Hotel Management

Apr 2, 2019 by RP

5 out of 5 stars! Thank you so very much! Your feedback and business is greatly appreciated.

4 out of 5
We had several people we knew staying at the same hotel and i didn't appreciate getting a phone call from a staff member asking how many people were staying in my room and then telling me she would have her security check on that.

Posted by on Jan 11, 2019

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Comment from Hotel Management

Jan 21, 2019 by RP

Our apologies for any inconveniences.

5 out of 5

Great Experience

Great Experience! Very clean and great people at the front desk. Loved the buffet too! And the pool! Plus is near all the fun and shopping areas.

Posted by , from albuquerque on Feb 25, 2018

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Comment from Hotel Management

Mar 28, 2018 by RP

Home run!! 5 out of 5 - we love it and love you for staying with us!! Come back soon

About the Embassy Suites by Hilton El Paso

Location 6100 Gateway East, El Paso, TX 79905

Renovations + Closures

The following facilities will be closed from 03 February 2020 to 21 February 2020 (dates subject to change):

  • Swimming pool
  • Spa tub

Property Features

Embassy Suites by Hilton El Paso offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi and wired Internet for a fee. Business amenities include a 24-hour business center and a meeting room. Multilingual staff, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites by Hilton El Paso. An area shuttle within 3 mi and a roundtrip airport shuttle (available on request) are free. Self parking is free. A complete renovation of Embassy Suites by Hilton El Paso was completed in February 2016. This 3.5-star El Paso hotel is smoke free.

  • 1 building
  • 187 guestrooms or units
  • 8 levels
  • Built in 1976
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Separate living room1
  • Free area shuttle
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Free self parking

Transport

  • Airport: El Paso, TX (ELP-El Paso Intl.) (3.8 km / 2.3 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 3 mi
  • Parking: Free self parking

Room Amenities

Embassy Suites by Hilton El Paso offers 187 air-conditioned accommodations with laptop-compatible safes and safes. Accommodations have separate living rooms and are furnished with unspecified sofa beds. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This El Paso hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free cooked-to-order breakfast daily from 6 AM to 9 AM. The hotel hosts a free manager's reception daily.

Embassy Suites by Hilton El Paso has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Airport shuttle service is available on request from 6:00 AM to 10:00 PM. Fees may apply. Contact the property in advance to get details.

Airport shuttle service is offered on request from 6:00 AM to 10:00 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 75 per pet, per stay, plus a deposit of USD 75.00 per night
  • Weight limit: 45 lbsService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards
  • Number of children who can stay free - 5

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 2.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 2.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 2.95 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 2.95 (rates may vary)
  • Pet deposit: USD 75.00 per night
  • Pet fee: USD 75 per pet, per stay
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.