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4.1 out of 5

"I like that they renovated the outdated rooms, however, the carpet in the hallways and main areas could be shampood more frequently.they appeared dirt ... " More

By a verified traveler on Sat 21 May 2022

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Hotel Description

3.5-star hotel near Cielo Vista Mall

Near the airport

You'll find Cielo Vista Mall and Texas Tech University Health Sciences Center El Paso within 3 miles (5 km) of this El Paso hotel. El Paso County Coliseum and El Paso Zoo are also within 3 miles (5 km).

Renovated in 2016

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the gym and free perks like buffet breakfast and free self parking.

King Suite, 2 Rooms

Bed Count 1 King Bed Maximum Occupancy 4 Max
$150* Per night/room Jul 4 - Jul 5

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking (Roll In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Accessible, Non Smoking (Roll In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Embassy Suites by Hilton El Paso ratings based on 15 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton El Paso

Everyone (6) Family (7)
4 out of 5
I like that they renovated the outdated rooms, however, the carpet in the hallways and main areas could be shampood more frequently.they appeared dirty.

Posted by , from Avondale on May 21, 2022

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Comment from Hotel Management

Jun 14, 2022 by RP

Thank you for your feedback and we hope to see you again in the near future.

4 out of 5

Posted by , from Avondale on Jan 7, 2022

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5 out of 5
Gorgeous facilities. Shower corners need scrubbing, looks like mold is growing in crevices.

Posted by on Jan 2, 2022

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Comment from Hotel Management

Jan 5, 2022 by RP

Thank you Mikel for staying with us and for taking the time to post a review. We greatly appreciate your feedback and your business. Please come back soon.

4 out of 5
Facility was nice. Small workout room but sufficient. Dining staff very nice. Front desk not so much. Check-in was great but after that they looked put out. Refrigerator in room worked poorly and port a crib did not work. Beds were very comfortable. I would give it another try.

Posted by , from Omaha on Oct 12, 2021

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Comment from Hotel Management

Oct 14, 2021 by RP

Dear Ms Janet - thank you for staying with us and for your review. Your business and feedback is important to us as we strive to provide the best service possible. We are happy to hear that you will be coming back. Stay safe and be well.

3 out of 5
why the 30.06 sign? This is TX and some of us value the CHP. Also, enough with all the mask signs - I think we all know that covid is pretty much over.

Posted by on Jun 12, 2021

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Comment from Hotel Management

Jun 14, 2021 by RP

Thank you for staying with us and for your review and feedback. We appreciate your business and hope to see you again in the near future. Please stay safe and be well.

5 out of 5
Loved the staff everyone was friendly even though I was a little sick. They made my weekend great

Posted by on May 24, 2021

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Comment from Hotel Management

Jun 1, 2021 by RP

We are very happy to hear that you had a wonderful visit and that our team members helped make your visit comfortable. Please come back soon.

5 out of 5
Everything was nice and sanitized. Staff was very nice and helpful.

Posted by , from El paso, Texas on Sep 3, 2020

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Comment from Hotel Management

Sep 3, 2020 by RP

Thank you for letting us know about your recent stay with us here at the Embassy Suites El Paso. We are very happy to hear that you enjoyed your visit and do hope to have you come back soon. We greatly appreciate your business and thank you for the wonderful review. Stay safe and be well.

5 out of 5
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Posted by on Aug 15, 2020

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Comment from Hotel Management

Aug 17, 2020 by RP

Thank you for the 5 star review and we appreciate you staying with us. Stay safe and be well.

4 out of 5
I enjoyed the managers reception that's offered daily.

Posted by on Jan 8, 2020

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Comment from Hotel Management

Jan 9, 2020 by RP

So happy to hear that you enjoyed our daily Evening Reception. We hope to see you again soon

3 out of 5
We were on the 2nd floor and one of the elevators wasn’t working, we couldn’t use the stairs conveniently because you have exit the building and re-enter. So to take the elevator was a forever deal, every elevator heading down was packed with people. Going up or down for anything was inconvenient.

Posted by on Jan 4, 2020

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Comment from Hotel Management

Jan 9, 2020 by RP

Thank you for your feedback and our apologies that one of the elevators had to be placed out of service so that a tech could be called out. We are very sorry for the inconvenience it caused. When the hotel is very full this may cause some delays

About the Embassy Suites by Hilton El Paso

Location 6100 Gateway East, El Paso, TX 79905

Property Features

Embassy Suites by Hilton El Paso offers its guests an indoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this hotel measures 5928 square feet (551 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton El Paso. Self parking is free. A complete renovation of Embassy Suites by Hilton El Paso was completed in February 2016. This 3.5-star El Paso hotel is smoke free.

  • 1 building
  • 187 guestrooms or units
  • 8 levels
  • 5928 sq ft of conference space
  • 551 sq m of conference space
  • Built in 1976
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Embassy Suites by Hilton El Paso offers 187 accommodations with laptop-compatible safes and safes. Accommodations offer separate living rooms and include sofa beds. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This El Paso hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 9 AM. The hotel hosts a free manager's reception daily.

Gateway - Onsite restaurant. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 45 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 5
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • El Paso Hotel
  • El Paso Hotel Suites
  • El Paso Suites
  • El Paso Suites Hotel
  • Hotel El Paso
  • Hotel El Paso Suites
  • Hotel Suites El Paso
  • Suites El Paso
  • Embassy Suites El Paso Hotel El Paso
  • El Paso Embassy Suites
  • Embassy Suites Hilton El Paso Hotel
  • Embassy Suites Hilton El Paso
  • Embassy Suites By Hilton Paso
  • Embassy Suites by Hilton El Paso Hotel
  • Embassy Suites by Hilton El Paso El Paso
  • Embassy Suites by Hilton El Paso Hotel El Paso

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Up to 5 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.