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4.3 out of 5

"Need update on bathroom and shower very small super friendly staff " More

By a verified traveler on Fri 07 May 2021

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Hotel Description

3-star hotel near Fort Bliss

Close to airport

Stay at this El Paso hotel and you'll be within half a mile (1 km) of Gene Roddenberry Planetarium and 2 miles (3 km) of Cielo Vista Mall. Lone Star Golf Course and Bassett Place are also within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Free perks include self-serve breakfast, free self parking, and an area shuttle.

Free WiFi, kitchens

The 200 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, patios, and flat-screen TVs with satellite channels.

Signature Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$187* Per night/room Dec 3 - Dec 4

Signature Room, 2 Bedrooms (King)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Signature Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Chase Suite Hotel El Paso ratings based on 14 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Chase Suite Hotel El Paso

Everyone (7) Couples (2) Family (5)
3 out of 5
Need update on bathroom and shower very small super friendly staff

Posted by on May 7, 2021

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Comment from Hotel Management

May 7, 2021 by Manager

Dear Anonymous, Thank you for taking the time to fill out a rating and review. We will share your comments with the team. We look forward to seeing you the next time your travels bring you through our area. Warmest regards, Manager

5 out of 5

Posted by on Feb 24, 2020

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Comment from Hotel Management

Mar 3, 2020 by General Manager

Dear Anonymous, Thank you for taking the time to fill out a rating. We are happy to see you enjoyed your stay. We look forward to seeing you the next time your travels bring you through our area. Warmest regards, General Manager

5 out of 5
We have stayed at this hotel multiple times over the years. They remodeled all the rooms a couple years ago; just in time before they lost us as customers. Good value and friendly service staff.

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 6, 2020 by General Manage

Dear BobC, Thank you for taking the time to fill out a rating and review. We are happy to see you enjoyed your stay. We look forward to seeing you the next time your travels bring you through our area. Warmest regards, General Manager

3 out of 5
This appears to be a former apartment complex converted to a motel. Make sure you do not select a room on the busy street, Montana unless you enjoy the tunes of passing traffic. The breakfast buffet is free so expect the quality of well - free. Consider Denny’s down the street as an option. I have no idea how anyone could rate this more than 3 stars. The pool area seems nice and the staff is courteous but absent this - I would rate it a 2.

Posted by , from Austin on Jul 28, 2019

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Comment from Hotel Management

Jul 29, 2019 by General Manager

Dear trottindaglobe, Thank you for taking the time to fill out a post stay survey. I am happy to see you enjoyed the pool and found the staff to be courteous, but do apologize for the issues that occurred during your stay. We hope to see you the next time your travels bring you through our area. Warmest regards, General Manager

5 out of 5
Excellent property and friendly service by all staff!

Posted by on Jul 17, 2019

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Comment from Hotel Management

Jul 17, 2019 by General Manager

Dear Anonymous, Thank you for taking the time to fill out a rating and review. We are happy to see you found an excellent property and friendly service by the staff. We look forward to seeing you the next time your travels bring you through our area. Warmest regards, General Manager

5 out of 5
this was a nice place and quiet. the rooms are big and apartment-like.

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 25, 2019 by Thomas A

Thank You for your feedback! We appreciate your Business!

4 out of 5

Posted by on Apr 29, 2019

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Comment from Hotel Management

May 2, 2019 by Thomas A

Thank You for your feedback! We Appreciate your business!

5 out of 5
It’s clean. Only problem is that the balcony door does not lock.

Posted by on Mar 31, 2019

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Comment from Hotel Management

Apr 4, 2019 by Thomas A

We apologize for the Balcony door. We will bring this issue up with our maintenance department. Thank You for you feedback, and business!

4 out of 5
Very nice staff, nice room, 5 min from airport and 13 min from the city. Breakfast and shuttle are a plus.

Posted by on Feb 13, 2019

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Comment from Hotel Management

Feb 15, 2019 by Thomas A

Thank You for your feedback! We appreciate your business!

5 out of 5

Spacious Hotel room by the airport

I had a pretty good experience and it was a good deal but the only thing I was not told about was a deposit and that threw off my plans a bit. Other than that it was good.

Posted by , from Glendale, AZ on May 30, 2018

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Comment from Hotel Management

Jun 5, 2018 by Alexandro Lazos - Director of Sales

David, thank you for staying with us. We are sorry that details were not visible when you booked as we make sure we provide all info to our partners. We do thank you for your feedback, I hope you stay with us again.

About the Chase Suite Hotel El Paso

Location 6791 Montana Ave, El Paso, TX 79925

Property Features

Chase Suite Hotel El Paso offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 1840 square feet (171 square meters) and includes a conference center. An area shuttle within 3 mi and a roundtrip airport shuttle (available 24 hours) are free. Barbecue grills, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Chase Suite Hotel El Paso. Free self parking is available. This 3-star El Paso hotel is smoke free.

  • 200 guestrooms or units
  • 2 levels
  • 25 buildings
  • 1840 sq ft of conference space
  • 171 sq m of conference space
  • Breakfast available (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Grocery service (free)
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle and area shuttle within 3 mi
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Chase Suite Hotel El Paso offers 200 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Rooms open to patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Private patio
  • Sitting area
  • Pillowtop beds
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free self-serve breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM. The hotel hosts a free manager's reception on select days.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75 per pet, per stay (maximum USD 150 per stay), plus a deposit of USD 250 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 45 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Onsite parties or group events are strictly prohibited

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and staff at the property wear personal protective equipment. Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Events/parties not allowed
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 4
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 75 per pet, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Up to 4 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served or allowed at Chase Suite Hotel El Paso.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.