Clean room, towels changed whenever requested, friendly staff, and good amenities — no issues there.
The problem was the desert safari tour we booked through the hotel’s tour desk. We paid for what was presented as a full package that included safari car, ATV riding, a camel photo, henna, a photo in traditional Arabic costume, and barbecue dinner. We paid the full amount without negotiating, expecting a proper experience.
Instead, we were given the lowest-tier version of everything. The ATV ride and camel photo were done at night, the costume photo was taken in a dark room, and the henna was limited to one small design with no option to choose. Seating was on the floor, not on chairs. For dinner, we had to stand in line twice — once for appetizers and once for the main dish that doesn't include barbecue.
In the end, we had to pay extra on-site just to upgrade to decent services. The so-called “full package” sold by the hotel turned out to be the bare minimum, and once you arrive, they call the proper experiences “extras” or “paid upgrades”.