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Hotel Serena Palace

3.5 star property
3.5-star hotel in Akwa II

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Exclusive Suite | Minibar, in-room safe, desk, laptop workspace
Reception
Interior entrance
2 bars/lounges
Exterior

Reviews

5.0 out of 10

Popular amenities

  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Bali, Boulevard de la République, Douala, Région du Littoral
  • Place, Cathedral of Saints Peter and Paul
    ‪12 min walk‬
  • Place, Eko Market
    ‪16 min walk‬
  • Place, Espace Doual'art
    ‪18 min walk‬
  • Airport, Douala (DLA-Douala Intl.)
    ‪9 min drive‬

Room options

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Room | Minibar, in-room safe, desk, laptop workspace

Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room

Room | Minibar, in-room safe, desk, laptop workspace

Room

  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Comfort Studio

Comfort Studio | Minibar, in-room safe, desk, laptop workspace

Comfort Studio

  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Douala

Akwa II stay.Within a 15-minute walk of this Akwa II hotel, you'll find Cathedral of Saints Peter and Paul and Espace Doual'art. Eko Market and Douala Maritime Museum are also within 2 miles (3 km).

What's nearby

  • Cathedral of Saints Peter and Paul - 12 min walk - 0.7 miles
  • Eko Market - 16 min walk - 0.9 miles
  • Espace Doual'art - 18 min walk - 1.0 mile
  • Douala Maritime Museum - 2 min drive - 1.3 miles
  • Japoma Sports Complex - 20 min drive - 14.0 miles

Getting around

  • Douala (DLA-Douala Intl.) - 7 min drive

Restaurants

  • ‪Mc Cofee - ‬6 min walk
  • ‪Caf'Art Bali - ‬6 min walk
  • ‪Opiom Bali - ‬4 min walk
  • ‪Bali rue de la Joie - ‬7 min walk
  • ‪CAFE TREEHOUSE - ‬16 min walk

About this property

Hotel Serena Palace

3.5-star hotel in Akwa II
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. 2 meeting rooms and coworking spaces are available.

WiFi is free in public spaces. A terrace, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Hotel Serena Palace. A roundtrip airport shuttle is free (available on request). Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Douala hotel.

  • 60 guestrooms or units
  • 2 bars or lounges
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Terrace
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Dining venue
Hotel Serena Palace offers 60 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Guests have access to shared bathrooms. Bathrooms include complimentary toiletries and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Family friendly

  • Dining table

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 6:00 AM to midnight on request
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: XAF 6,000 for adults and XAF 6,000 for children
  • 2 bars/lounges
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shared bathroom
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: midnight; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 2.5 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Serena Palace

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for XAF 8.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: XAF 3000.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately XAF 6000 for adults and XAF 6000 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: XAF 8.0 per day
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa and cash. Guests can access their rooms with a mobile device.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Serena Palace Douala
Serena Palace Douala
Serena Palace
Hotel Serena Palace Hotel
Hotel Serena Palace Douala
Hotel Serena Palace Hotel Douala

Frequently asked questions

How close is Hotel Serena Palace to the airport?

Hotel Serena Palace is 4.3 mi (7-min drive) away from the Douala (DLA-Douala Intl.) airport, the closest popular airport to the property.

Does Hotel Serena Palace have an airport shuttle?

Hotel Serena Palace offers a free airport shuttle, available from 6 AM to midnight on request.

Does Hotel Serena Palace offer free breakfast?

Free breakfast isn’t provided at Hotel Serena Palace, but buffet breakfast is offered for a fee of XAF 6000 for adults and XAF 6000 for children. It's available every day from 6:30 AM to 11:30 AM.

Is there a casino at Hotel Serena Palace?

No, there is no casino at this hotel.

What time is check-in at Hotel Serena Palace?

Check-in start time: midnight; Check-in end time: anytime.

Is there free parking at Hotel Serena Palace?

This hotel offers free self parking.

Does Hotel Serena Palace have a pool?

Hotel Serena Palace does not have a pool.

Does Hotel Serena Palace have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Serena Palace have a spa?

There are no spa services available at this hotel.

How close is Hotel Serena Palace to downtown Douala?

Hotel Serena Palace is 5 mi away from Douala.

Hotel Serena Palace Reviews

Reviews

5.0
Rating 10 - Excellent. 0 out of 2 reviews
Rating 8 - Good. 1 out of 2 reviews
Rating 6 - Okay. 0 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 1 out of 2 reviews

6.0/10

Cleanliness

5.0/10

Staff & service

2.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly and the service are good The restaurant is good
Stayed 2 nights in Nov 2018
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai payé et j'ai jamais dormi dans l'hôtel on m'a refoulé disant que vous ne les payé pas j'exige un remboursement.
Stayed 1 night in Apr 2019