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4.3 out of 5

"Our room was not well maintained/cleaned. Tape on ceiling and some form of paint or nail polish of various colors all over the floor. Assuming from a ... " More

By a verified traveler on Mon 22 Mar 2021

Hotel Description

3.5-star hotel near Oakland University

In shopping district

You'll find Oakland University and Meadow Brook Hall within 3 miles (5 km) of this hotel. Chrysler LLC Headquarters and McLaren Oakland Hospital are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 7 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking and a free area shuttle.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 190 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs. Other amenities include room service, coffee/tea makers, and free local calls.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$108* Per night/room Jul 18 - Jul 19

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Crowne Plaza Auburn Hills, an IHG Hotel ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Auburn Hills, an IHG Hotel

Everyone (3) Couples (2) Family (2)
5 out of 5

Posted by on Jun 9, 2021

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3 out of 5
Our room was not well maintained/cleaned. Tape on ceiling and some form of paint or nail polish of various colors all over the floor. Assuming from a children party from prior guest. Hole on wall behind door from knob hitting wall. Bathroom and bedding all appeared to be clean and attended to. No towels in the pool area. Hot tub water was a little sketchy and not clear. Some one had vomited a large amount in parking lot in front of the main entrance to the hotel. We left at 6am for an event and returned by 10am vomit still had not been cleaned. . Staff I encountered was very helpful and accommodating hotel just lacked in cleanliness.

Posted by on Mar 22, 2021

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Comment from Hotel Management

Mar 23, 2021 by Julian Jarbo

Thank you for taking the time to provide feedback on your recent stay with us. I will be sure to share your comments with the team to and make the adjustments necessary to ensure our guests do not experience similar issues in the future. We hope for a second chance to better serve you in the future.

4 out of 5
Very comfortable bed. Good availability of charging outlets for devices. Bell from elevator was a little distracting at night. Peculiar “propane” like smell in elevator areas.

Posted by on Dec 9, 2019

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Comment from Hotel Management

Jan 29, 2020 by Joe

Thank you for telling us about your stay! I am glad to see that for the most part you enjoyed your stay. I am sorry about the disturbance the elevator caused. Next time we would be more than happy to assign you to a room further away from the elevator.

2 out of 5
The bed was uncomfortable, I awoke with a sore back from the nonsupportive bed. The room thermostat was set at a certain temperature and wouldn't get any cooler (so the room was too hot for us). The staff gave us wrong information. They said the bar/restaurant closed at Midnight, when it actually closed at 1am. They also mentioned the breakfast buffet from 7am-9am....never mentioned that it was $12.50/plate! The food consisted of powdered scrabbled eggs sitting in a pool of water, hashbrowns that were steamed, dried out and zero flavor. Pre-made pancakes, waffles that were also steamed to keep warm (making them rubbery). I didn't even try the rest, the bacon looked under cooked. The worst part we weren't told that the buffet cost money until we were sitting eating it. There's a McDonald's across the street that offered better food for $6/plate.

Posted by on Oct 14, 2019

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5 out of 5
Staff very friendly and place was perfect location

Posted by on Aug 4, 2019

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4 out of 5

Ok stay

Room was nice, front desk staff were very nice. Pool was cold and hot tub had mold and is clearly older. The staff at their restaurant were terrible! Had to ask for service at dinner nobody greeted us or even came to our table after sitting there for 15 minutes! We had to physically get up and ask the bartender to get us a server! Their breakfast staff were rude! The room was clean and lots of space. Bed was comfortable.

Posted by on Jul 23, 2017

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Comment from Hotel Management

Jul 30, 2017 by Chuck

Hello, Thank you for your insights regarding your stay. I would like to thank you for your patronage. We know we have one opportunity to make a positive impression; I apologize for the fact we've disappointed you. Please know we'll address opportunities hoping we can make a better impression should you allow us the chance to do so. We'd be most appreciative. - Chuck DeSantis GM

4 out of 5
Sink sprayed out of the basin which sprayed onto my clothing and my girlfriends clothing when using sink. Room keys didn't always work had to get new key. Travelocity offered 15% discount but I never received it. I payed full amount and don't know how to inquire about a refund or credit.

Posted by on Feb 7, 2017

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Comment from Hotel Management

Feb 10, 2017 by Chuck

Hello, Thank you for being our guest. I am sorry for your inconvenience. Please know since you made your reservation via Travelocity you will need to contact them regarding a discount offer on their website. We always recommend booking directly with us to obtain the best rates and avoid situations such as these. We would welcome the opportunity to again be your host should your travels bring you back to Auburn Hills. We’ll make sure everything is in working order. Chuck DeSantis

5 out of 5

Very clean room, great location

The price was right for a very clean and comfortable room and conveniently located at Opdyke & I-75. All the staff I interacted with were very pleasant. No issues whatsoever. 

Posted by , from Argyle, TX on Jun 7, 2013

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3 out of 5

Poor service

Pros: Close restaurants, Free Internet
Room key didn't work had to wait 15 minutes for a key that worked. I was already late for an engagement.

Posted by , from Grand Rapids, MI, USA on Oct 11, 2012

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5 out of 5

Very nice hotel -- good location.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Perfect location; close to everything. Clean. If we are ever in this area again, we will stay here!!

Posted by , from Fort Wayne, IN, USA on Nov 15, 2011

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About the Crowne Plaza Auburn Hills, an IHG Hotel

Location 1500 N Opdyke Rd, Auburn Hills, MI 48326

Property Features

As a guest of Crowne Plaza Auburn Hills, an IHG Hotel, you'll find an indoor pool, a spa tub, a sauna, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5000 square feet (450 square meters). The business-friendly Crowne Plaza Auburn Hills, an IHG Hotel also features multilingual staff, concierge services, and complimentary newspapers in the lobby. A free area shuttle within 5 mi is available. Free self parking is available. This 3.5-star Auburn Hills hotel is smoke free.

  • 1 building
  • 190 guestrooms or units
  • 8 levels
  • 5000 sq ft of conference space
  • 450 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Pontiac, MI (PTK-Oakland County Intl.) (17.5 km / 10.9 mi)
  • Train station: Pontiac Transportation Center (6.6 km / 4.1 mi)
  • Property shuttles: Free area shuttle within 5 mi
  • Parking: Free self parking

Room Amenities

Crowne Plaza Auburn Hills, an IHG Hotel offers 190 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Bathrooms are partially open
  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 11:00 AM.

O Malleys Tavern - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12.95 per person (approximately)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auburn Hills Crowne Plaza
  • Crowne Plaza Auburn Hills
  • Crowne Plaza Hotel Auburn Hills
  • Crowne Plaza Auburn Hills Hotel
  • Crowne Plaza Auburn Hills
  • Crowne Plaza Auburn Hills, an IHG Hotel Hotel
  • Crowne Plaza Auburn Hills, an IHG Hotel Auburn Hills
  • Crowne Plaza Auburn Hills, an IHG Hotel Hotel Auburn Hills

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.