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4.3 out of 5

"Upon arriving, host greeted me with a smile & was very pleasant; informed me of breakfast & complimentary, hotel was clean & nice; staff nice (especia ... " More

By a verified traveler on Wed 25 Dec 2019

Hotel Description

Hotel near Great Lakes Crossing Outlets in Auburn Hills

In shopping district

You'll be steps from Great Lakes Crossing Outlets and within a 10-minute walk of SEA LIFE Michigan Aquarium. Bald Mountain State Recreation Area and Mclaren Oakland are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and free perks like buffet breakfast and free self parking.

Free Internet, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 93 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include DVD players, free local calls, and hair dryers.

Room, 2 Double Beds, Accessible, Non Smoking (Mobility)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express Hotel & Suites Auburn Hills ratings based on 17 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Auburn Hills

Everyone (8) Couples (1) Family (4)
2 out of 5
When we checked in at 11 pm, we were unable to get comfortable in the room. We had to wait about 15 for our sheets to be changed and the floor to be vacuumed again. This was horrible after a long day and traveling with kids. First, there was a milk dud on the side of the bed . Between the beds, on the floor, there were a few sprinkles. There was a clump of hair between the sheets in one bed. On another, there was a hair in the sheets. Between the headboard and floor, you could see several crumbs. There was also strands of hair on the base of the toilet and the bathtub slide chair (for accessibility.) Additionally, there was no phone next to the bed. This is poses an accessibility issue for someone who is in a wheelchair. I would like a refund of our room or a credit to use in the future. I was told that this had to be coordinated through Travelocity since we booked through them, rather than the hotel.

Posted by on Jan 5, 2020

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5 out of 5
Upon arriving, host greeted me with a smile & was very pleasant; informed me of breakfast & complimentary, hotel was clean & nice; staff nice (especially breakfast

Posted by on Dec 25, 2019

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2 out of 5
I booked a king suite. When I checked in We discovered tbat it was next to the pool and the room smelled so strongly of chlorine it was making me sick and my boyfriend uses a breathing machine at night and was not ideal for him. When I complained I was told that was the only king room available. I said trade it for another guest than that was not checked in and was told she could not. I told it was not acceptable. She advised that she would look to see what else she had available. While she was checking, I went online to see if they were showing other availability and it did say they had availability for another king. When she came to tell me that she had a room with two queens, I told her what the online booking said and she said I could go ahead and do it and I would get the same room? How can that be when my room was not cancelled yet? I was very upset and told her that if I had to go to a queen, that I should be comped and she said it was up to the manager and there are none available on the weekend. We ended up staying in the room with two queen beds instead but not happy about the room we were originally given. The rooms were nice and clean, but very unhappy about the reservation I had placed.

Posted by on Dec 16, 2019

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5 out of 5

Posted by on Oct 12, 2019

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5 out of 5

Posted by on Sep 2, 2019

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5 out of 5
The toilet and its abilities. The beds where comfortable and the room was very clean.

Posted by on Aug 8, 2019

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Comment from Hotel Management

Aug 8, 2019 by Benjamin - Front Desk Manager

Thank you for choosing the Holiday Inn Express on your recent visit. We appreciate your business and the 5-star rating of our hotel. We truly strive to provide a five-star stay & it's awesome to be recognized for it. Thank you for taking the time to give us your rating. We hope to see you again soon!

5 out of 5
It was close to where our activities were. Very convenient

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 9, 2019 by Benjamin - Front Desk Manager

Thank you for this awesome review. We are thrilled to hear that you enjoyed staying with us at The Holiday Inn Express & Suites in Auburn Hills, Michigan. We are anticipating your next arrival with us!

4 out of 5
Clean Quiet staff friendly Beds and pillows perfect

Posted by on Jun 22, 2019

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Comment from Hotel Management

Jun 25, 2019 by Benjamin - Front Desk Manager

Thank you for taking the time to tell us about your experience at Holiday Inn Express AUBURN HILLS. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express Auburn Hills

5 out of 5
Every staff member we met was kind and accommodating. The room was clean and and quiet. I slept so well in the comfortable bed that I almost missed the free breakfast!

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 9, 2019 by etx-matthewgalat

Thank you so much for your fabulous review! We are thrilled to hear you had a restful stay. We look forward to welcoming you back.

4 out of 5

Good place

Pleasant helpful staff, good room, decent breakfast.

Posted by on Sep 2, 2018

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Comment from Hotel Management

Sep 6, 2018 by Management

Thanks for great review. We hope to see you again.

About the Holiday Inn Express Hotel & Suites Auburn Hills

Location 3990 Baldwin Rd, Auburn Hills, MI 48326

Property Features

Holiday Inn Express Hotel & Suites Auburn Hills offers its guests an indoor pool, a 24-hour fitness center, and a seasonal outdoor pool. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 930 square feet (84 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Holiday Inn Express Hotel & Suites Auburn Hills. Free self parking is available. This Auburn Hills hotel is smoke free.

  • 1 building
  • 93 guestrooms or units
  • 4 levels
  • 930 sq ft of conference space
  • 84 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Detroit Metropolitan Wayne County Airport (DTW) (82.3 km / 51.2 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express Hotel & Suites Auburn Hills offers 93 air-conditioned accommodations with DVD players and coffee/tea makers. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Auburn Hills hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Visual alarms in hallways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are available for USD 15.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Mobile key entry is not available
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 15.0 per stay
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Auburn Hills
  • Holiday Inn Express Hotel Auburn Hills
  • Holiday Inn Express Hotel Suites Auburn Hills
  • Inn Express Auburn Hills
  • Express & Suites Auburn Hills
  • Holiday Inn Express Hotel & Suites Auburn Hills Hotel
  • Holiday Inn Express Hotel & Suites Auburn Hills Auburn Hills

You should know

  • The seasonal pool will open in May and close in August.
  • Pool access available from 10:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.