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"Great clean hotel, would stay here again. Friendly staff too " More

By a verified traveler on Fri 21 Aug 2020

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Hotel Description

Hotel near Oakland University in Auburn Hills

In Auburn Hills

You'll find Oakland University and Meadow Brook Hall within a 15-minute walk of this Auburn Hills hotel. Athletics Center O'Rena and Meadow Brook Amphitheatre are also within 3 miles (5 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. Staff at the 24-hour front desk can provide around-the-clock assistance.

Free WiFi, kitchens

The 134 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and hair dryers. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$72* Per night/room Dec 26 - Dec 27

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Extended Stay America Suites Auburn Hills University Drive ratings based on 13 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Auburn Hills University Drive

Everyone (6) Couples (1) Family (1)
2 out of 5
-To start, you have an ad in the elevator that touts $1 donation for each key put in the box by front desk for cancer. Awesome. But the ad says ‘until July 31 2017’. REALLY?? A 4 year expired ad piece? Nice attn to detail! -If you try to get in after hours, the key doesn’t work. You have to dial 7 to have someone physically let you in. Apparently been that way for awhile. -just not an overall feeling that this location is customer focused.

Posted by on Aug 22, 2021

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Comment from Hotel Management

Aug 24, 2021 by Hotel Management

Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management

5 out of 5
Great clean hotel, would stay here again. Friendly staff too

Posted by on Aug 21, 2020

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Comment from Hotel Management

Aug 22, 2020 by Hotel Management

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked our well-kept property as well as our cordial associates. We sincerely appreciate your commitment to stay with us again and look forward to your return visit. Sincerely, Hotel Management

5 out of 5

Posted by on Jul 20, 2020

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Comment from Hotel Management

Jul 21, 2020 by Hotel Management

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management

3 out of 5
The storm that had gone thru killed power to 1/2 the building so it felt strange maybe a bit unsafe or secure then the room was not as clean as you would hope it to be. We had no problems with what we did use. Was awakened by heavy pounding at our door in the morning...went to look out and saw a tall thin man walking away from the door?? He never ID himself...was a bit unsettling.

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 3, 2019 by Hotel Management

Thank you for staying at our hotel. We are sorry for the cleanliness issue you encountered and regret that you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situations. We hope you will visit us again for a more relaxing experience. Sincerely, Hotel Management

3 out of 5

weird suburb of Detroit, strange location

I think we got a better room than we paid for so that was good. Overall, this hotel not too bad. Not bad to stay here, maybe doesn’t quite fit it’s name for ‘Extended Stay’ because I wouldn’t necessarily recommend someone to stay here for long periods of time just because we had difficulties with just the keys and things of such.

Posted by , from Detroit on Jan 3, 2018

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Comment from Hotel Management

May 22, 2018 by Hotel Management

Anabel, thanks for being our guest. We are happy to know you liked your room and that you had an overall nice stay. However, we are sorry for the issue you experienced and regret the inconvenience caused. We are reviewing the situation as a training tool to improve our future guest experiences. On behalf of everyone here, we invite you to visit us again the next time you are in the area. Sincerely, Hotel Management

2 out of 5

Disappointed

Room didn't look as though it was vacuumed or cleaned very well.

Posted by , from Detroit area on Jun 25, 2017

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Comment from Hotel Management

Jun 27, 2017 by General Manager

Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and I am disappointed that did not occur during your stay. Please accept my apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, General Manager

2 out of 5

Extended Stay America-Auburn Hills Hotel

Pros: The Staff was awesome and tried to keep up with the demands of the guest. Good location.
Cons: More staff, better breakfast, banging in the wall during the night-possibly the water heater. Coffee available all day or night.
Location: The Palace of Auburn Hills
The only two employees we saw over the weekend seemed to be very overworked. They were in charge of the front desk, washing the towels, folding the towels, delivering towels to rooms, mopping the floor as it was wet and snowy outside, re-stocking the breakfast items, and providing help to the guest. The room was not cleaned daily and we had to request clean towels each day. Breakfast was not a hot breakfast-packaged muffins and instant oatmeal.

Posted by , from Auburn Hills, MI on Mar 6, 2017

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4 out of 5

Decent and reasonable

Convenient to where I was working, close but not too close to the freeway. Several restaurant choices next door (up to 5 minute walk). Quiet neighborhood. Would stay again without question. If you are looking for a full breakfast, you'll have to go somewhere else (just coffee/tea, breakfast bars & packaged muffins.)

Posted by on Nov 19, 2016

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2 out of 5

Not a place to stay, especially for short term.

Pros: Nothing
Cons: Better cleanliness and new staff
Location: Close to Oakland University
Mold in bath, torn screen, the room was to be equipped, nothing there. They did not even have corkscrew at desk. Trash was left in hallway and not picked up for two days. We had to take it to the desk. Not recommended

Posted by , from fl on Aug 18, 2015

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2 out of 5

Would not stay here again.

The rooms have paper thin walls, and the curtains do not cover the windows, which have bright lights outside them. I have no clue where the rating comes from, but I would give this two stars at best. For the money, it was way overpriced.

Posted by on Oct 9, 2007

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About the Extended Stay America Suites Auburn Hills University Drive

Location 3315 University Drive, Auburn Hills, MI 48326

Property Features

Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Auburn Hills University Drive also features coffee/tea in a common area, laundry facilities, and a television in a common area. Self parking is free. This Auburn Hills hotel is smoke free.

  • 134 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Pontiac Station (8.6 km / 5.4 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Auburn Hills University Drive offers 134 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Auburn Hills hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Detroit Auburn Hills-University Dr
  • Extended Stay America Detroit Hills-University Dr
  • Extended Stay America Detroit Hills-University Dr Hotel
  • Extended Stay America Detroit Hills-University Dr Hotel Auburn
  • Extended Stay America Detroit Auburn Hills University Dr
  • Extended Stay America Detroit Auburn Hills-University Dr Hotel
  • Extended Stay America Detroit Auburn Hills-University Dr
  • Extended Stay America Detroit Auburn Hills University Dr
  • Extended Stay America Suites Auburn Hills University Drive Hotel

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.