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"Refund policy is a joke "

"Poor"

"The staff were very friendly and helpful. The room itself was nice but was looking a little old and worn. It was nice to have access to the spa facilities, it would be nice if these had an upgrade, the area was looking old, worn and dirty and could do with more seating areas/areas to put belongings when using the pool/thermal areas. On the Monday morning there was a lot of drilling and banging from quite early on which was a shame as it did wake us up earlier than planned."

"Parking was easy though we have a electric car so the rules for paying for parking while charging are not clear and the staff wasn't sure about how it worked. Once we moved our car after charging, we were fine."

"Lovely hotel, with lovely clean, well appointed rooms. We stayed on a Saturday when the football was on next door, but other than the lobby being busier you wouldn’t have known. Lad at reception was friendly and the Hilton chocolate chip cookie was a nice touch. Only thing to consider would be perhaps providing the option for a firmer pillow, but appreciate this is entirely personal preference. "

"The room was clean and tidy and staff were friendly … we had a twin room which I shared with my daughter. She got into her bed before me but when I went to get into bed …there was no bottom sheet … just a mattress topper. I called reception and they did sent up 2 sheets … for me to make it up myself🤔 Apart from that .. stay was as expected."