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"We got to check in early on the first of Aug. Every body was really nice & made us feel like family. The room was first rate & very clean, I took a d ... " More

By a verified traveler on Wed 08 Aug 2018

Hotel Description

3-star hotel near Jordan Creek Town Center

In shopping district

You'll be within half a mile (1 km) of Clive Aquatic Center and 2 miles (3 km) of Valley West Mall with a stay here. Mercy Medical Center West Lakes and Living History Farms are also within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Traveling for business? Take advantage of the business center, laundry service, and conference space. There's a seasonal outdoor pool on site, and a 24-hour front desk and a fireplace in the lobby are also provided.

Kitchens, flat-screen TVs

The 112 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include pillowtop beds, sitting areas, and flat-screen TVs with cable channels. Housekeeping is available on request.

Standard Studio Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max
$74* Per night/room Aug 21 - Aug 22

Premium Studio, 2 Queen Beds (No Pets)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Penthouse Loft With Sofa Sleeper

Bed Count 1 King Bed Maximum Occupancy 6 Max

Premium Studio Suite, 1 King Bed (No Pets)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Studio Suite, 1 Double Bed (No Pets)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Studio Double Queen Suite with Sofa Sleeper

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Sterling Hotel and Suites ratings based on 47 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sterling Hotel and Suites

Everyone (29) Family (9)
4 out of 5
The full kitchen in the room. The living room area was comfortable.

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 5, 2019 by Jose Nogales GM

Thank you for choosing us, we appreciate your feedback and business.

2 out of 5
The bed in the furniture could use some major update

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 29, 2019 by Jose Nogales GM

Thank you for choosing us, we truly appreciate your feedback.

5 out of 5

Posted by on Jul 26, 2019

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Comment from Hotel Management

Jul 26, 2019 by Jose Nogales GM

Thank you for choosing us, we truly appreciate your feedback and business.

3 out of 5
Having pre-booked two rooms with a late arrival, we were given one room that ac was not working and room was 80 degrees. After over 2 hours of waiting and multiple calls and visits to front desk, we were finally placed in another room, getting into bed at 3 am. The rooms themselves were spacious and clean with comfortable beds. Front desk staff simply needs to improve on customer service.

Posted by on Jul 20, 2019

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Comment from Hotel Management

Jul 22, 2019 by Jose Nogales GM

Thank you for giving me your feedback, we truly appreciate your business.

4 out of 5
Full kitchen with immaculate fridge, amenities, and plenty of comfortable beds. Quiet room and well kept. Facilities need updating: cracked sidewalks, paint flaking, etc.

Posted by on Jun 23, 2019

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Comment from Hotel Management

Jun 24, 2019 by Jose Nogales GM

We truly appreciate your feedback and business, we are working to get outdoor updated. Hope to see you back soon on you future travels. Thank you

4 out of 5
The room was more like a small apartment; was set up for long-term stays. The room had a full kitchen and a decent sized table.

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 8, 2019 by Jose Nogales GM

Thank you for your business and feedback, hope to see back soon. Thank you

3 out of 5
It was clean but the coffee pot didn’t work, there was no bathroom May.

Posted by on Apr 29, 2019

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Comment from Hotel Management

May 1, 2019 by Jose Nogales GM

We apologize for the issue on your room, we will make sure that this does not happen again. Thank you for your business and feedback, Respectfully

1 out of 5
Smell and general bad conditions. Screw this review.

Posted by on Apr 14, 2019

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Comment from Hotel Management

May 1, 2019 by Jose Nogales GM

Thank you for taking time to communicate your feedback. We truly appreciate guests who take time to let us know their concerns of the hotel, as it will only assist us in becoming better at what we do. We strive to deliver the best quality and service to our guests and on this occasion we did not exceed your basic expectation. Please accept my sincere apologies. Thank you for choosing Sterling Hotel and Suites, and we look forward to welcoming you again. Respectfully

5 out of 5
Like the fireplace in the room. Free breakfast and comfortable rooms.

Posted by on Feb 23, 2019

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Comment from Hotel Management

Feb 25, 2019 by Jose Nogales GM

Thank you for your feedback, we appreciate your business. Respectfully,

3 out of 5

Posted by on Feb 8, 2019

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Comment from Hotel Management

Apr 1, 2019 by Jose Nogales

Thank you for your business, we hope to see you soon on your future travels.

About the Sterling Hotel and Suites

Location 11428 Forest Ave, Clive, IA 50325

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. The business-friendly Sterling Hotel and Suites also features a seasonal outdoor pool, coffee/tea in a common area, and a fireplace in the lobby. Free self parking is available. This 3-star Clive hotel is smoke free.

  • 112 guestrooms or units
  • 2 levels
  • 14 buildings
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking , Free parking nearby

Transport

  • Airport: Des Moines, IA (DSM-Des Moines Intl.) (25.5 km / 15.9 mi)
  • Parking: Free self parking

Room Amenities

Sterling Hotel and Suites offers 112 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • In-room kitchen
  • Sitting area
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast on weekdays from 6 AM to 9 AM and on weekends from 7 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • Pets: USD 20.00 per pet (varies based on length of stay), plus a deposit of USD 75 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 100 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available
  • No elevators
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 40.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75 per stay
  • Pet fee: USD 20.00 per pet (varies based on length of stay)
  • Early check-in fee: USD 20.00 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)
  • Weekly housekeeping provided; additional cleaning fee: USD 0

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sterling Clive
  • Sterling Hotel Clive
  • Sterling Hotel
  • Chase Hotel Clive
  • Chase Hotel Des Moines

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in May and close in August.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Sterling Hotel and Suites.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.