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Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel

3-star property
4800 Merle Hay Rd, Urbandale, IA 1-855-201-7819

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4.0 out of 5
Very good!
See all 14 Travelocity Reviews

"Everything was good, I like how nice everyone was and how welcome they made us feel! " More

By a verified traveler on Sun 06 Oct 2019

Points Of Interest

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Hotel Description

Enjoy the indoor pool at this 3-star Urbandale hotel

In Urbandale

You'll find Merle Hay Mall and Pioneer Hi-Bred Headquarters within 3 miles (5 km) of this hotel. Also, IHS-Iowa Health Systems is within 3 miles (5 km) and Drake University is within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Enjoy the 24-hour fitness center and perks like free self parking and a free airport shuttle. You'll appreciate the free area shuttle, business center, and free WiFi in public areas.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 198 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include room service, coffee/tea makers, and pillow menus.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$110* Per night/room Aug 5 - Aug 6

Room, 1 King Bed, Accessible, Non Smoking (WHEELCHAIR)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 King Bed, Accessible, Non Smoking (WHEELCHAIR)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel ratings based on 14 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel

Everyone (5) Couples (1) Family (2)
5 out of 5
Everything was good, I like how nice everyone was and how welcome they made us feel!

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 7, 2019 by Greg

Thank you so much for the 5 stars and nice comments I will make sure I share with team

5 out of 5
I really enjoy that it was with in a few minutes of everywhere we need to be

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 7, 2019 by Greg

thank you for the great review we hope to serve you again in the future

4 out of 5

Posted by on Jul 27, 2019

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Comment from Hotel Management

Aug 6, 2019 by Greg

Thank you for the review

4 out of 5

Posted by on May 27, 2019

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Comment from Hotel Management

May 28, 2019 by Greg

Thank you for taking the time to feel out our review we hope to see you again real soon.

4 out of 5

Posted by on Mar 3, 2019

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Comment from Hotel Management

Apr 12, 2019 by Greg

Thank you for the review we hope you will choose us again in the future

5 out of 5
Bed was EXTREMELY comfortable!!! Room was a little smaller than I'm used to but everything was very clean!!

Posted by on Apr 30, 2018

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4 out of 5

Nice hotel

Pros: Kids loved the pool, the rooms were nice.
Cons: They had signs for vending machines, they had been removed and instead you had to purchase things behind the counter. Remove the vending signs then.
The hotel was nice, clean, and the staff friendly. We had waited to late to book a room for the state fair and it was one of the few options left available. Was likely more fancy than what we needed but it worked. Although the staff was really nice, I would say often when I called the desk to ask a question - they didn't know the answers.

Posted by on Aug 22, 2016

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1 out of 5

needs to be renovated.

Cons: Noisy, no free breakfast
Rooms were shabby. Carpet worn and dirty. Rooms were not very clean. Very noisy- you could hear people next door coughing. Parking is a disaster- VERY hard to find hotel from main road because entrance is extremely inconvenient. Overall low quality hotel. No free breakfast.

Posted by , from savannah, tn on May 25, 2012

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Comment from Hotel Management

Jun 13, 2015 by

Thanks very much for your comment You will please to learn the hotel undergoing 100% renovation, scheduled for completion early 2015. Come back and see us then?? Thanks Mike GM

5 out of 5

This hotel has great ammenities.

Pros: Close restaurants, Free Internet, Quiet, indoor pool & hot tub, work out room
We had a great stay at this hotel and would highly recommend it for folks staying in the Des Moines area.

Posted by , from Long Beach, CA on May 18, 2012

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5 out of 5

Pleasantly surprised!

Pros: Close restaurants, Free Internet, Quiet
This was the first time I used this "blind" approach to saving money and booking a hotel. I was so pleased when I saw what hotel I was actually booked at. I went on line to see what kind of deal I could get going directly through the hotel's "best price" website and it was 50% higher.

Posted by , from White Bear Lake, MN on Feb 8, 2011

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About the Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel

Location 4800 Merle Hay Rd, Urbandale, IA 50322

Property Features

Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business center. Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. An area shuttle within 2 mi and a roundtrip airport shuttle (available 24 hours) are free. Self parking is free. This 3-star Urbandale hotel is smoke free.

  • 198 guestrooms or units
  • 5 levels
  • 15000 sq ft of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Des Moines International Airport (DSM) (18 km / 11.2 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 2 mi
  • Parking: Free self parking

Room Amenities

Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel offers 198 accommodations with safes and coffee/tea makers. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. This Urbandale hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekends from 6:30 AM and 10:30 AM.

Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20 per pet, per stay
  • Weight limit: 50 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 8 per person (approximately)
  • Pet fee: USD 20 per pet, per stay
  • Refrigerator fee: USD 7 per night
  • In-room microwave fee: USD 7 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Moines Northwest
  • Holiday Inn Moines Northwest
  • Holiday Inn Hotel Moines Northwest Urbandale
  • Holiday Inn Moines Northwest Urbandale
  • Holiday Inn Hotel Suites Des Moines Northwest

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.