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Close to airport
Within 3 miles (5 km) of this Urbandale hotel, you'll find Pump It Up and Living History Farms. Also, Clive Aquatic Center is within 3 miles (5 km) and Valley West Mall is within 6 miles (10 km).
This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.
Free WiFi, kitchens
The 104 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and phones are also available. Housekeeping is available on request.
Sep 16, 2019 by Hotel Management
Thank you for your recent visit and your feedback. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our great location and found us to be a good value. However, we apologize for the difficulties you faced in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Aug 21, 2019 by Hotel Management
Thank you for choosing our hotel. We are sorry for the roaches you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such an unfortunate situation. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Aug 29, 2019 by Hotel Management
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Jun 30, 2019 by Hotel Management
Thank you for staying at our hotel. We are sorry our hotel did not meet your expectations and regret the cleanliness issues you encountered in both of your rooms. We truly apologize for the major inconvenience when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. Rest assured, your feedback has been shared with the appropriate team so that we can improve our service and facilities going forward. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Apr 10, 2019 by Hotel Management
Thank you for sharing feedback about your stay. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America - Des Moines - Urbandale also features coffee/tea in a common area, laundry facilities, and discounted use of a nearby fitness facility. Free self parking is available. This Urbandale hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Extended Stay America - Des Moines - Urbandale offers 104 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
Special check-in instructions:
This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.