2/10 Terrible
Jorge
Viaje familiar
11 may. 2025
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When we arrived we noticed that the hotel had repainted recently. The smell of paint thinner was very apparent at the reception desk, and our doors, both the room door and the bathroom door, would stick and be difficult to open due to the paint.
The hotel wifi is spotty. We could connect to it with just one of our phones.
The first night we tried using the shower, however it was stuck at a scalding hot temperature, and nothing we did could adjust it. We notified the receptionist, who shrugged and wrote it down, saying someone would fix it the next day. When we arrived at the hotel the second night, it had not been repaired. We had to insist for half an hour until that night's receptionist gave it a try and managed to adjust the temperature to a safe setting. The first receptionist's attitude was very dismissive and distracted, even condescending.
The room was not serviced even once in the three nights we spent there, and we were only told during check out that it was necessary to request that basic cleaning service 24 hours in advance.
We do not recommend this hotel.
Jorge
Se hospedó 3 noches en mayo de 2025
