4.1 out of 5

"Ants in room. We told the front desk about them when we checked out. Hope they call the exterminator. " More

By a verified traveler on Sat 22 Apr 2017

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Hotel Description

At Candlewood Suites Plano-Frisco you'll be 2.8 km (1.8 mi) from The Shops at Legacy and 3.9 km (2.4 mi) from Stonebriar Centre Mall. Highlights at this aparthotel include free self parking, a 24-hour fitness center, and in-room kitchens.

Flat-screen TVs with satellite channels are featured in all 122 apartments, and you can enjoy free WiFi, free wired Internet, and DVD players. Kitchens come with refrigerators, microwaves, and stovetops, making in-room dining convenient. Nice touches to enhance your stay include free toiletries, while pillow menus and down comforters invite a good night's rest. Additionally, coffee/tea makers, free weekday newspapers, and free local calls are available. Weekly housekeeping is available.

This pet-friendly aparthotel offers free WiFi in public areas, a free grocery shopping service, and a 24-hour front desk. Added amenities include a 24-hour business center and laundry facilities.

Attractions within a 15-minute drive of this Plano aparthotel include Shops at Willow Bend and Arbor Hills Nature Preserve.

Studio Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$81 per night

Standard Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed, Non Smoking (& Sofa Bed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed, Smoking (& Sofa Bed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Suite, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Suite, 1 Queen Bed, Accessible (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Candlewood Suites Plano-Frisco ratings based on 13 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
3 out of 5

Ants in room.

Ants in room. We told the front desk about them when we checked out. Hope they call the exterminator.

Posted by on Apr 22, 2017

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4 out of 5

Much Improved

Pros: Convenient location.
Cons: Better coffee in the rooms.
The hotel was clean, comfortable and nice. In the past, I had not had great experience but I still stayed here because it is so close to my relatives home. This visit was much better. Rooms were clean this time and nice and appear recently updated/remodeled. The 24 hour staffing is a nice touch.

Posted by , from Oregon on Nov 30, 2015

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5 out of 5

easy commute

Pros: comfort
Location: close to everything, easy drive to downtown
Great location and superb value, with nice and comfortable decor.

Posted by , from Denver on Oct 13, 2015

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5 out of 5

Good place

Pros: Free Internet, Quiet
Cons: No free Internet
Got a studio and it was nice. Fridge was loud but I guess there are not that many quiet ones. There is no breakfast. Enjoyed the scanner/printer/fax machine and the mini gym there. Friendly staff.

Posted by on Nov 30, 2012

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5 out of 5

Great place to stay.

Quiet, comfortable, clean, safe location, close to shops, plenty of parking, friendly staff...makes for a very pleasant stay...

Posted by , from Rockwall on Nov 6, 2012

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4 out of 5

Vey good value.

Pros: Quiet, up-to-date and clean
This hotel is a great place to stay in North Plano. Every aspect is way above average. It is a very comfortable place to stay in a good safe neighborhood, with many good amenities, and close to restaurants and shops.

Posted by , from Rockwall on Oct 24, 2012

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5 out of 5

This hotel was very satisfying.

Pros: Close restaurants, Free Internet, Quiet
Enjoyed my stay at this hotel. There were no negatives. Clean, comfortable, and all the makings for a very pleasant stay.

Posted by , from Rockwall on Oct 10, 2012

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3 out of 5

This hotel was very conveniently located for our trip.

Pros: Free Internet, lots of flat surfaces to spread out
Cons: very noisy cooling system, only weekly change of linen
When we first booked this hotel, I inadvertently left off the third night of our stay. When I change the dates, the rate jumped quite a bit. When I changed it back to the original dates (Sat and Sun nights), it went back down. But to include Mon, the rate went to the higher cost for each night. So I booked Sat and Sun, then my husband booked Mon to get the lower total cost. We should not have had to play these computer games to get the lower rate for Sat and Sun! The air conditioner was extremely loud, and at this time of the year (Sept) it came on frequently. We did not realize until we got to our room that the room and the linens were cleaned weekly, not daily. We could get clean towels by exchanging the dirty ones at the desk. This was the best set up I've ever seen for having the room to spread out for eating, computer use, etc. Probably because they seem to be geared towards business travelers.

Posted by , from Los Angeles, CA, USA on Sep 27, 2012

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4 out of 5

It was comfortable but lacked services

Pros: Free Internet, roomy
Cons: no breakfast or maid service
The room was great but the hotel offered no daily maid service and no breakfast.

Posted by , from Friendswood, Tx on Sep 10, 2012

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1 out of 5

Hotel room smelled like an ashtray

Cons: smoking room - seriously
Hotel room smelled like an ashtray upon immediately opening the door. They claimed it was the only room available, but there were only 20 cars in the parking lot and I was only staying 1 day thankfully. I didn't even know smoking rooms existed still. The staff made an attempt to find some smoke killing spray, but couldn't find any. My luggage, clothes, laptop case, etc. reeked of smoke after only staying one night. I am not usually a complainer, but hope to never stay here again....

Posted by , from Denver, CO on Sep 29, 2011

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About the Candlewood Suites Plano-Frisco

Location 4701 Legacy Dr, Plano, TX 75024

Property Features

WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. A 24-hour fitness center, barbecue grills, and multilingual staff are also featured at Candlewood Suites Plano-Frisco. Free self parking is available.

  • 1 building
  • 122 guestrooms or units
  • 3 levels
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Grocery service (free)
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Free self parking


  • Airport: Dallas, TX (DFW-Dallas-Fort Worth Intl.) (40 km / 24.9 mi)
  • Parking: Free self parking

Room Amenities

Candlewood Suites Plano-Frisco offers 122 air-conditioned accommodations with DVD players and coffee/tea makers. Beds feature down comforters. A pillow menu is available. 37-inch flat-screen televisions come with premium satellite channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. This Plano aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room kitchen
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Down blanket
  • Pillow options
  • Housekeeping (weekly)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Nearby Activities

Recreational amenities at the aparthotel include a 24-hour fitness center.

  • Golfing nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Special check-in instructions:

This property accepts debit or credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals. Cash and checks are not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.


  • Pets: USD 75.00 per pet, per week (maximum USD 150 per stay)
  • Maximum 1 per room (weight limit: 35 lb)


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

  • No rollaway/extra beds available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet, per week (maximum USD 150 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood Plano
  • Candlewood Suites Dallas Aparthotel
  • Candlewood Suites Dallas Aparthotel Plano
  • Candlewood Suites Dallas Plano
  • Candlewood Suites Plano
  • Plano Candlewood Suites
  • Candlewood Suites - Dallas/Plano Hotel Plano
  • Candlewood Suites Plano-Frisco Aparthotel
  • Candlewood Suites Plano-Frisco

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.