"We arrived around 3:30. Check in was smooth, avoided coupon talk because we were starving and needed to go get some lunch. Room was comfortable withou ... " More

By a verified traveler on Sun 31 Dec 2017

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Hotel Description

4.5-star beachfront hotel near Paradise Beach

On the beach

Within a 15-minute walk of the hotel, you'll find Paradise Beach and Playa Mia Grand Beach and Water Park. Mr. Sancho's Beach Club and San Francisco Beach are also within 3 miles (5 km).

Luxury amenities

A full-service spa, 5 restaurants, and 3 outdoor pools are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the health club and perks like free self parking.

Free WiFi, comfy beds

The 266 guestrooms feature thoughtful touches like bathrobes and slippers, while sitting areas and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include free WiFi and Select Comfort beds.

Junior Suite, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$205 per night

Preferred Tropical View Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Preferred Ocean Front Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Deal of the Day

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Ocean View Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Preferred Club Superior Jr. Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Secrets Aura Cozumel - All Inclusive ratings based on 34 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Secrets Aura Cozumel - All Inclusive

Everyone (28) Couples (5) Family (1)
3 out of 5
Air conditioning problems. 2 times for repair. Food just ok. Ocean to rockey to enter. Entertainment fair. Employees helping you wonderful. Grounds well kept. All in all met some great people and had fun.

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 12, 2019 by Management area

Dear Guest Thank you very much for your detailed suggestions. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We look forward to having the honor of welcoming you back home to offer you a truly remarkable experience. I remain at your service Eduardo Betancourt

4 out of 5
Staff is very friendly, however this is not a “luxurious” hotel”, at best it is a 3-4 star. The grounds and rooms are clean, but the standard rooms are dated. If this were a true luxurious resort all rooms would be close to equal. My first time staying at an all inclusive and it sure met my predictions of an all inclusive, the food was mediocre. Overall it was a descent stay but I expected more.

Posted by on Jan 14, 2019

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Comment from Hotel Management

Jan 19, 2019 by Management area

Dear Roengie Thank you for sharing your comments. We appreciate the recognition of our staff and we are happy to see that you love the ground. in another hand there seems to have been a number of deficiencies encountered, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. I remain at your service Eduardo Betancourt

5 out of 5
This is my families 4th time to Cozumel and first to Secrets Aura, and we loved it! The view from our rooms were amazing! The beach was just steps away and although it rained one day, we enjoyed the beach sitting under an umbrella. The staff knew our names and favorite drinks very quickly. Shout outs to Santiago at the Sky Bar, Eugenia and Armando at Oceana and the beach bar, and to Javier and Carlos with entertainment! Y'all are the best! We are missing our Micheladas and Palomas!

Posted by , from Texas on Aug 6, 2018

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Comment from Hotel Management

Aug 15, 2018 by Uguzman

Thank you so very much for your kind rating. We look forward to being of service in the near future. Kind regards,

4 out of 5

Could be Great

Pros: Location is great for diving and snorkeling. The resort is small enough that all amenities are nearby--plus, you can get a cappuccino 24 hours a day.
Cons: Some updates need to be made, mainly furniture. Service at all the restaurants NEEDS to be tightened up. Volleyball net should be left up till sunset.
Location: We did not leave the resort, but people rent scooters and jeeps. You can get your vacation started quickly because everyplace is 20 min from airport.
We arrived around 3:30. Check in was smooth, avoided coupon talk because we were starving and needed to go get some lunch. Room was comfortable without issue. One time housekeeping did not refill our water bottles in fridge; I asked one of the women downstairs and 10 min later she was at the door with 4 bottles. I'm not going to break down each restaurant individually. The common theme of the week for food service was inconsistency, at every restaurant. I don't know if the problem was not enough waiters or not enough cooks. The service ranged from poor and frustrating, to perfect. The food was more consistent. I would say just okay, to pretty good. My wife and I had quite a bit to drink and a lot of different cocktails. 9 out of every 10 drinks we had were very good. Plenty of activities to do every day. They should put volleyball net up an hour earlier and take down an hour later. Everyday there was a group that wanted to play later, but was told they couldn't. More beach towels are needed, especially at the front pool. Make sure to snorkel, jump in off the pier, and go down the beach to the non-adult only area: Portofino, the pizza place, and Patio for Mexican. Patio is small and dark, but food was good. Sky Bar is great for sunsets and you can get sushi after 6:00. If you want to party more and be social during the day, you should hang out at pool in the middle with Manatee swim up bar. If your looking for more quiet and relaxation hang out by the lobby pool and beach.

Posted by , from Chicago on Dec 31, 2017

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Comment from Hotel Management

Jan 26, 2018 by Management area

Dear D, Thank you for taking the time to write a review about your stay in our resort. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team and Management. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We hope you can visit us in a near future. I remain at your service. Eduardo Betancourt

5 out of 5

Secrets Cozumel

Very nice facility. The staff and amenities were very good. We plan to return next year.

Posted by , from Indiana on Dec 17, 2017

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Comment from Hotel Management

Jan 27, 2018 by Management area

Dear Dear Tim, Thank you very much for visiting us, is going to be a pleasure to assist you during your future vacation. Do not hesitate to contact us, we love repeaters! I remain at your service. Eduardo Betancourt

5 out of 5

Secrets

This was a great resort. The staff were helpful and friendly/fun. The dive house was great. The restaurants were pretty good (as good as you expect from all inclusive). I would definitely recommend secrets to anyone going to Cozumel

Posted by on Dec 4, 2017

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Comment from Hotel Management

Jan 27, 2018 by Management area

Hello Thank you for choosing to stay with us. It's lovely to welcome you back and I was happy to see just how much you enjoyed the service provided by our friendly staff who are passionate about looking after our guests and creating memorable experiences. We look forward to welcoming you back soon. I remain at your service. Eduardo Betancourt

3 out of 5

Nice but only if you're getting married

Every evening we were basically pushed off the beach or out of the pool for someone's wedding. They need a specified area for special occasions. On the other hand the staff was friendly and professional.

Posted by , from louisiana on Aug 15, 2017

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Comment from Hotel Management

Aug 28, 2017 by Management area

Dear no sunsets, Thank you for sharing your words with us. First of all, we want to thank you for visiting us and we are happy to see that you enjoy our staff and service; in another hand, we apologize for the inconveniences in the beach area, as you could see when we do the wedding on the beach we only use a part of our big beach area, so our guests are able to enjoy this area too. We hope you can visit us in the future. I remain at your service. Eduardo Betancourt

1 out of 5

They sacrifice your beach vacation for weddings!!!

Pros: Food great for all inclusive, Staff was wonderful. Nice rooms and beach.
Cons: Find another place for the weddings and decrease the number of mandatory nightly entertainment.
If you are over 29 and don't want to party or have a wedding, Don't Stay Here!! You are basically kicked off the beach and/or out of the pool every afternoon around 4 pm because they begin taking up the chairs prepping for the wedding and reception scheduled every single day. After the wedding is over they start their nightly shows, there is one for every.single.night on the beach. Because we spent extra for a beach front room, we had to listen to the loud music every night, it is pretty much mandatory. If you want a quiet, relaxing, vacation to watch the sunset or enjoy the beach FIND SOMEWHERE ELSE to stay!!! Our first night we were in a room squished between 2 different restaurants, so the moving of metal tables and chairs being dragged across concrete above and below until after 1 am. When we asked for another room due to the noise the next morning they quickly moved us to a different building. They should not put people in this noisy building where all of the business is conducted. All of the staff were wonderful, the rooms are nice, clean, well stocked on amenities. This is the third all inclusive that we have stayed in on Cozumel and the food here is awesome in comparison. Again, I cannot stress this enough, I did not get any rest on this vacation because of the noise. They sacrifice all of their paying guests enjoyable vacations for weddings. Despite the pluses of this place, we will never go back because we were cheated out of beach time.

Posted by , from Houston, Texas on Aug 13, 2017

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Comment from Hotel Management

Aug 28, 2017 by Management area

Dear Thank you for taking the time to write. We appreciate your opinion about our beautiful beach, great staff, food and rooms.As you could see when we do a wedding we only use a part of our beach area, so you are able to use it too. regarding the rooms and noise have taken notes of the inconvenience and we have shared your suggestion with the front desk team. Once again, thank you for taking the time to write a review. We hope you consider staying with us again, as we are confident we can provide a better experience. I remain at your service. Eduardo Betancourt

5 out of 5

Loved everything

Loved everything. Staff, Food, Cleanliness, and of course the beach and water

Posted by , from North Carolina on Jul 24, 2017

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5 out of 5

Nice resort, great pool!

We had a great time! Pool was amazing, staff was friendly, resort was beautiful! The only downside is a rocky shoreline.

Posted by , from Linn Creek, MO on Jul 10, 2017

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About the Secrets Aura Cozumel - All Inclusive

Location Carretera Costera Sur Km 12.99, Cozumel, QROO 77600

All-inclusive Details

All-inclusive room rates at Secrets Aura Cozumel - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Spa/beauty facilities and services

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Golf green fees not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Tennis lessons included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

Some rates at Secrets Aura Cozumel - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Secrets Aura Cozumel - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an indoor tennis court, and a health club. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a beach bar and a swim-up bar. WiFi is free in public spaces. A business center and limo/town car service are available. Tour/ticket assistance, barbecue grills, and multilingual staff are also featured at the luxury Secrets Aura Cozumel - All Inclusive. Free self parking and valet parking are available. This 4.5-star Cozumel hotel is smoke free.

  • 266 guestrooms or units
  • 4 levels
  • 5 dining venues
  • Built in 2007
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Secrets Aura Cozumel - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Accommodations offer separate sitting areas. Select Comfort beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Sitting area
  • Select Comfort beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Windows - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Barefoot Grill - This beachfront restaurant serves lunch only.

Oceana - This beach seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.

Bordeaux - Overlooking the pool, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Gohan - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An indoor tennis court, a health club, and complimentary bicycles are featured at the hotel. 3 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Fishing on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Archery on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing on site
  • Ecotours nearby
  • Sailing on site
  • Boat tours on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Scooter/moped rentals nearby

Spa Services

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 1 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Access to the sister property is limited and subject to availability. Some restaurants might not be granted.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Aura Cozumel Secrets
  • Aura Secrets Cozumel
  • Cozumel Secrets Aura
  • Secrets All Inclusive Cozumel
  • Secrets Aura All Inclusive
  • Secrets Aura Cozumel
  • Secrets Aura Cozumel All Inclusive
  • Secrets Cozumel
  • Secrets Cozumel All Inclusive
  • Secrets Cozumel Aura
  • Aura Cozumel Grand Hotel Cozumel
  • Secrets Aura
  • Secrets Aura Cozumel All Inclusive All-inclusive property
  • Secrets Aura All Inclusive All-inclusive property
  • Secrets Aura Cozumel All Inclusive
  • Hotel Secrets Aura Cozumel - All Inclusive Cozumel
  • Secrets Aura Cozumel All Inclusive Hotel
  • Secrets Aura All Inclusive Hotel
  • Secrets Aura All Inclusive
  • Cozumel Secrets Aura Cozumel - All Inclusive Hotel
  • Hotel Secrets Aura Cozumel - All Inclusive
  • Secrets Aura Cozumel - All Inclusive Cozumel
  • Secrets Aura Cozumel Inclusive

You should know

  • The total price shown includes a resort fee.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Promotions

Sip, Savor, and See Offer

Book a stay in any room type or rate category and guests can visit a nearby participating resort from 6 PM-1 AM to enjoy dinner, drinks, and entertainment.


This offer is valid for 1 evening only per stay. Participating resorts: Breathless Riviera Cancun Resort & Spa, Dreams Playa Mujeres Golf & Spa Resort, Dreams Puerto Aventuras Resort & Spa, Dreams Riviera Cancun Resort & Spa, Dreams Sands Cancun Resort & Spa, Dreams Tulum Resort & Spa, Now Jade Riviera Cancun, Now Sapphire Riviera Cancun, or Sunscape Sabor Cozumel. Guests must contact the selected resort’s concierge in advance to make arrangements by 3 PM on the day guests wish to visit the partner property. Contact the selected resort for additional information or restrictions. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. Valid anytime, subject to availability. Details at check-in. Other restrictions may apply.