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Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront property near Paradise Beach

Choose dates to view prices

Photo gallery for Secrets Aura Cozumel - Adults Only - All Inclusive

3 outdoor pools, sun loungers
5 restaurants, breakfast, lunch, dinner served; international cuisine
On the beach, beach massages, scuba diving, snorkeling
Preferred Club Junior Suite Ocean Front Plunge Pool King | 1 bedroom, free minibar, in-room safe, individually decorated
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600
  • Paradise Beach
    ‪5 min walk‬
  • Playa Mia Grand Beach and Water Park
    ‪15 min walk‬
  • Mr. Sancho's Beach Club
    ‪15 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪20 min drive‬

Room options

View all photos for Preferred Club Junior Suite Pool View King

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

  • 731 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View Swim Out King

Junior Suite Pool View Swim Out King | 1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Pool View Swim Out King

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite Ocean View King

Preferred Club Superior Junior Suite Ocean View King | 1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Superior Junior Suite Ocean View King

  • 750 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Swim Out King

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View Swim Out King

  • 731 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View Double

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View Double

  • 731 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Ocean View Swim Out King

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean View Swim Out King

  • 753 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

  • 753 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Plunge Pool King

Preferred Club Junior Suite Ocean Front Plunge Pool King | 1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front Plunge Pool King

  • 790 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | 1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front King

  • 731 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Terrace, Ocean View

In-room dining

Junior Suite, 1 King Bed, Terrace, Ocean View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View King Bed

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Pool View King Bed

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King | 1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

  • 731 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double | 1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

  • 731 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

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Cozumel
  • On private beach
  • Pool
  • All inclusive
  • Spa
3.9 out of 5, Good, 335 reviews
$358 nightly
The price is $358
Jul 15 - Jul 16
Total includes taxes and fees
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About the neighborhood

Cozumel

Beachside getaway.Within a 15-minute walk of the property, you'll find Paradise Beach and Mr. Sancho's Beach Club. Also, Arrecifes de Cozumel National Park is within half a mile (1 km) and Playa Mia Grand Beach and Water Park is within 2 miles (3 km).

What's nearby

  • Paradise Beach - 5 min walk - 0.3 miles
  • Playa Mia Grand Beach and Water Park - 15 min walk - 0.8 miles
  • Mr. Sancho's Beach Club - 15 min walk - 0.8 miles
  • Nachi Cocom Beach Club & Water Sport Center - 4 min drive - 1.8 miles
  • San Francisco Beach - 5 min drive - 2.7 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 24 min drive

Restaurants

  • ‪Mr. Sanchos - ‬3 min drive
  • ‪Playa Uvas - ‬11 min drive
  • ‪Topaz Restaurant - ‬3 min drive
  • ‪Occidental Grand Beach - ‬5 min drive
  • ‪Manatees Swim Up Bar - ‬1 min walk

About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

4.5-star beachfront property near Paradise Beach
Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Secrets Aura Cozumel - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. Spa services, barbecue grills, and an arcade/game room are also featured at the luxury Secrets Aura Cozumel - Adults Only - All Inclusive. Self parking and valet parking are free.

This 4.5-star Cozumel property is smoke free.

  • 266 guestrooms or units
  • 4 levels
  • 5 dining venues
  • Meeting rooms
  • Built in 2007
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and free minibar items. These individually decorated and furnished accommodations have separate sitting areas. Flat-screen televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, Spanish

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Exterior

InterContinental Presidente Cozumel Resort Spa by IHG

  • On private beach
  • Pool
  • Spa
  • Pet friendly
4.7 out of 5, Exceptional, 1,003 reviews
$281 nightly
The price is $340
Jul 6 - Jul 7
Total includes taxes and fees
InterContinental Presidente Cozumel Resort Spa by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Boat tours
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Volleyball
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aura Cozumel Secrets
Aura Secrets Cozumel
Cozumel Secrets Aura
Secrets All Inclusive Cozumel
Secrets Aura All Inclusive
Secrets Aura Cozumel
Secrets Aura Cozumel All Inclusive
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Secrets Cozumel All Inclusive
Secrets Cozumel Aura
Aura Cozumel Grand Hotel Cozumel
Secrets Aura
Secrets Aura Cozumel All Inclusive All-inclusive property
Secrets Aura All Inclusive All-inclusive property
Secrets Aura Cozumel All Inclusive
Hotel Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel All Inclusive Hotel
Secrets Aura All Inclusive Hotel
Secrets Aura All Inclusive
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Hotel Secrets Aura Cozumel - All Inclusive
Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel Inclusive

Frequently asked questions

How close is Secrets Aura Cozumel - Adults Only - All Inclusive to the airport?

Secrets Aura Cozumel - Adults Only - All Inclusive is 9.6 mi (24-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Secrets Aura Cozumel - Adults Only - All Inclusive?

As of Jul 2, 2025, prices found for a 1-night stay for 2 adults at Secrets Aura Cozumel - Adults Only - All Inclusive on Jul 6, 2025 start from $344.03, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Secrets Aura Cozumel - Adults Only - All Inclusive.

How close is Secrets Aura Cozumel - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Secrets Aura Cozumel - Adults Only - All Inclusive offer free breakfast?

Secrets Aura Cozumel - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Secrets Aura Cozumel - Adults Only - All Inclusive?

No, there is no casino at this property.

What time is check-in at Secrets Aura Cozumel - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Secrets Aura Cozumel - Adults Only - All Inclusive?

This property offers free self parking and valet parking.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a pool?

Secrets Aura Cozumel - Adults Only - All Inclusive features 3 outdoor pools.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a restaurant?

There are 5 onsite restaurants, offering options like international cuisine, a beachfront location, and ocean views.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Secrets Spa by Pevonia, where you can enjoy body treatments, body wraps, and sports massages.

How close is Secrets Aura Cozumel - Adults Only - All Inclusive to downtown Cozumel?

Secrets Aura Cozumel - Adults Only - All Inclusive is 6.4 mi away from Cozumel.

Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 310 out of 1161 reviews
Rating 8 - Good. 253 out of 1161 reviews
Rating 6 - Okay. 272 out of 1161 reviews
Rating 4 - Poor. 175 out of 1161 reviews
Rating 2 - Terrible. 151 out of 1161 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

John

Stayed 6 nights in May 2025

6/10 Okay

John

Traveled with partner
No dinning inside everything is outside. Buffet is really far from hotel.
Stayed 6 nights in May 2025

10/10 Excellent

Daniel

Stayed 7 nights in Jan 2025

4/10 Poor

Sally J

Traveled with group
Disliked: Staff & service, property conditions & facilities
We did not have a good experience here. The majority of our meals were "cold" by the time they were delivered to our table. Right away on our balcony we had a bee nest. My husband is highly allergic to bees. We reported right away and it was brushed off for a full day. We again were told they would be taken care after the second time we reported it. They finally gave us a new room. We had huge bugs in our new room and we reported two separate times. Again, brushed off the first time and then they said they would re-spray, but they never followed up with us to say they did or didn't. Bugs were in our room on our last day. We understand bugs are not the resorts fault - but we felt they were not taking us seriously and/or didn't care - and never followed up. Overall, a very poor experience throughout this stay.
Stayed 5 nights in Mar 2025

4/10 Poor

Ramona

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My husband and I travel to Mexico at least twice a year. We’ve stayed at different secrets around the world and this is by far the worst one we have ever stayed at. You are definitely not getting secrets quality. The hotel was located in a fantastic snorkeling and diving area. The staff was extremely helpful and nice. The room was an OK condition but once you stepped out outside of the room it was extremely rundown. We spent most of our time at the upgraded pool. They did have top shelf alcohol, but when they would run out, they would not refill if you sat on the edge of the pool the paint they used would ruin your bathing suit, my husband and I booked a couples massage the facility had multiple areas that were missing tiles windows were extremely dirty and the view was ruined. Not all restaurants are open for dinner and you had to sometimes go to the Sister company if you wanted something different to eat. I would never stay here again.
Stayed 3 nights in Mar 2025

8/10 Good

Douglas Edward

Traveled with partner
Liked: Amenities, property conditions & facilities
This is our 4th year in a row to Cozumel trying different resorts. We were really excited to stay at Secrets as we had 6 years ago in Cancun and really enjoyed it! Overall it was a relaxing stay. We chose not to do the "preferred' room area and were thankful we did not. This area was very busy/loud and many visitors from other resorts. The food was better than expected. The beach was nice but the water was not easily accessible due large coral. Once out in the water, was able to see many different types of fish/sea life while snorkeling. They did not do much with keeping up on the large of amounts of seaweed. Other resorts, would rake and remove. Our room was located right off the lobby so lots of noise at certain times of the day but also close to one of the pools so that made up for noise. The housekeeping service were not good. We had to ask 3 of our 6 days for either new towels or to have our mini fridge restocked. The other days we just dealt with it. We even started off the week leaving housekeeping a cash tip as we read reviews to keep us restocked. Nope. We were also approached 4 times by a certain staff who we told upon check in that we were here to relace, to go to sister resort for breakfast (guessing timeshare pitch). Overall a decent stay. When we return to Cozumel, we most likely will stay a Melia again.
Stayed 7 nights in Mar 2025

8/10 Good

Lester

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place, service and food, drinks were amazing.. if you like to jump in the water and swim, this beach is not for you, because of the coral. But it is beautiful! We didn’t like that as soon as you get there they try to sell you into their propaganda instead of telling you what restaurants you can go to without being "preferred". How to use room service, etc. But overall it was an awesome experience!
Stayed 5 nights in Mar 2025

6/10 Okay

Lisa M

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Several lights didn’t work in our room. A staff member walked into our room at 8:40pm. The hotel is older and needs work. Staff wasn’t the friendliest.
Stayed 5 nights in Mar 2025

6/10 Okay

KEVIN

Traveled with partner
Disliked: Amenities
Food and entertainment was decent . Staff was courteous and willing to help. They need more water sports such as kayaking and paddle boards available.. I asked this prior to booking if they had Hobie cats and kayaks available and said yes until we arrived and was told it was another resort’s equipment and we couldn’t use. False advertisement , I’ll choose a different establishment next time . Hyatt needs to get a handle on this
Stayed 7 nights in Mar 2025

10/10 Excellent

Letecia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly, beds are comfortable
Stayed 4 nights in Mar 2025

10/10 Excellent

jill, brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

2/10 Terrible

Jennifer Lynn

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Management was not helpful, restaurants closed at random times and nights, kicked out of pools and lounge chairs at pools for random non advertised private dining dinners. No schedule of which restaurants were open nightly and not. Toilet seat broken and never fixed, room service yuck and food at restaurants was cold. Coffee shop was the best part of this experience. I will never stay at this Secrets again and would not recommend it to anyone else either. I have been going to Cozumel for 20 years and this was the worst experience ever
Stayed 4 nights in Mar 2025

10/10 Excellent

Isaac

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and food was fantastic!
Stayed 6 nights in Mar 2025

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. The room I got through Expedia was up a large hill and then we had to climb stairs to the 3rd floor. I am not in the best shape so I felt like I was going to die everytime I headed to our room. However Pablo helped us get into a new room that was much better for me. The wait staff at Market cafe was all amazing: Rosanna, Kenia, Elizabet, Ricardo, Alberto’s, Gaspar, and can’t forget Mario. I saw so many people not tipping just remember it is an all inclusive but treat the wait staff well and tip them for there services.
Stayed 6 nights in Mar 2025

10/10 Excellent

Richard

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service at Secrets is fantastic. The staff go out of their way to learn your names and make you feel welcome. Some of our favorites from breakfast and lunch dining are: Rosana, Kenia, Mesero, Elizabet, Mario, Gaspar, Albertos and Ricardo. Puablo was amazing at the front desk and Angel and Enrique were always available to help with anything we needed. Special shout out to Sam, who actually works over at Dreams.
Stayed 7 nights in Mar 2025

8/10 Good

Renee Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the beach, waiters,bartenders were very accommodating. Housekeeping took our robes and did not replace them among other items such as soap.coffee, etc.
Stayed 14 nights in Mar 2025

8/10 Good

stanley Christian Owen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was nice property great staff
Stayed 5 nights in Mar 2025

4/10 Poor

Kayla

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Donna S

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful experience and the staff was exceptional! I would stay there again.
Stayed 5 nights in Mar 2025

4/10 Poor

Drake

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I called ahead to let the Hotel know we were celebrating our 30 year anniversary, and they did absolutely nothing to recognize the celebration, we went to the “French restaurant” and was told it would be a 40 minute Wait, but if we spent $60 on a bottle of wine we could get in immediately, so we did…. The people behind us were seated immediately without have to spend any additional money?? The drinks were terrible and the food was very bland
Stayed 5 nights in Mar 2025

8/10 Good

Gregory Joel, Columbus

Traveled with partner
Liked: Cleanliness, staff & service
Beach and pool chairs were all saved by 8 am with people not using them for hours at a time. First night restaurants were full with very long wait times. Our room staff was excellent. Overall this hotel is needs updating.
Stayed 8 nights in Feb 2025

4/10 Poor

SHELBY L

Traveled with group, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I have stayed at several other resorts in Cancun area and they were immaculate. We were disappointed as a whole with this resort and would not go back nor would we recommend family or friends. Food was ok for breakfast. I never went hungry but definitely not impressed. I would highly recommend walking off the property to the little taco shack just outside the gates (food and prices were great). We stayed as preferred guests but they were no help. The beer stock was limited and we had to taxi to town to purchase our own. Mixed drinks at resort were plentiful so no complaints there. Complaints: One of our rooms was missing a bathroom door, Sink clogged, toilet wouldn’t flush, room flooded because of air conditioner. But I will say the beach was beautiful and I appreciated having a swim up bar.
Stayed 5 nights in Mar 2025

2/10 Terrible

Heather Lynne

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Resort leaks & floods. Visible mold throughout the property. The mold smell couldn't be covered with oil burners.
Stayed 3 nights in Dec 2024

10/10 Excellent

George

Stayed 6 nights in Mar 2025