See all properties

Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront property near Paradise Beach

Choose dates to view prices

Photo gallery for Secrets Aura Cozumel - Adults Only - All Inclusive

3 outdoor pools, sun loungers
5 restaurants, breakfast, lunch, dinner served; international cuisine
Preferred Club Junior Suite Ocean Front Plunge Pool King | 1 bedroom, free minibar, in-room safe, individually decorated
5 restaurants, breakfast, lunch, dinner served; international cuisine
On the beach, beach massages, scuba diving, snorkeling

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600
  • Place, Paradise Beach
    ‪5 min walk‬
  • Place, Playa Mia Grand Beach and Water Park
    ‪15 min walk‬
  • Place, Mr. Sancho's Beach Club
    ‪15 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪20 min drive‬

Room options

View all photos for Junior Suite Ocean View King

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

  • 753 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Swim Out King

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean View Swim Out King

  • 753 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View King Bed

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Pool View King Bed

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View Swim Out King

Junior Suite Pool View Swim Out King | 1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Pool View Swim Out King

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View King

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | 1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front King

  • 731 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King | 1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

  • 731 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double | 1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

  • 731 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Swim Out King

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View Swim Out King

  • 731 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View Double

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View Double

  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Superior Junior Suite Ocean View King

Preferred Club Superior Junior Suite Ocean View King | 1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Superior Junior Suite Ocean View King

  • 750 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Plunge Pool King

Preferred Club Junior Suite Ocean Front Plunge Pool King | 1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front Plunge Pool King

  • 790 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Terrace, Ocean View

In-room dining

Junior Suite, 1 King Bed, Terrace, Ocean View

  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
On the beach, scuba diving, snorkeling

The Westin Cozumel

Zona Hotelera Norte
  • Pool
  • All inclusive
  • Spa
  • Pet friendly
4.3 out of 5, Excellent, 806 reviews
$162 nightly
The price is $201
Oct 26 - Oct 27
Total with taxes and fees
The Westin Cozumel

About the neighborhood

Cozumel

Beachside getaway.Within a 15-minute walk of the property, you'll find Paradise Beach and Mr. Sancho's Beach Club. Also, Arrecifes de Cozumel National Park is within half a mile (1 km) and Playa Mia Grand Beach and Water Park is within 2 miles (3 km).

What's nearby

  • Paradise Beach - 5 min walk - 0.3 miles
  • Playa Mia Grand Beach and Water Park - 15 min walk - 0.8 miles
  • Mr. Sancho's Beach Club - 15 min walk - 0.8 miles
  • Nachi Cocom Beach Club & Water Sport Center - 4 min drive - 1.8 miles
  • San Francisco Beach - 5 min drive - 2.7 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 24 min drive

Restaurants

  • ‪El Patio Lobby Bar - ‬5 min drive
  • ‪The Money Bar - ‬9 min drive
  • ‪Paradise Beach Club - ‬7 min walk
  • ‪Beach Club - ‬5 min drive
  • ‪El cedral, palapa grill - ‬5 min drive

About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

4.5-star beachfront property near Paradise Beach
Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Secrets Aura Cozumel - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. Spa services, barbecue grills, and an arcade/game room are also featured at the luxury Secrets Aura Cozumel - Adults Only - All Inclusive. Self parking and valet parking are free.

This 4.5-star Cozumel property is smoke free.

  • 266 guestrooms or units
  • 4 levels
  • 5 dining venues
  • Meeting rooms
  • Built in 2007
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and free minibar items. These individually decorated and furnished accommodations have separate sitting areas. Flat-screen televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Similar properties

View from room
Dreams Cozumel Cape Resort & Spa - All Inclusive
  • On private beach
  • Pool
  • All inclusive
  • Spa
3.9 out of 5, Good, 377 reviews
$269 nightly
The price is $269
Nov 3 - Nov 4
Total with taxes and fees
Dreams Cozumel Cape Resort & Spa - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Boat tours
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Volleyball
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aura Cozumel Secrets
Aura Secrets Cozumel
Cozumel Secrets Aura
Secrets All Inclusive Cozumel
Secrets Aura All Inclusive
Secrets Aura Cozumel
Secrets Aura Cozumel All Inclusive
Secrets Cozumel
Secrets Cozumel All Inclusive
Secrets Cozumel Aura
Aura Cozumel Grand Hotel Cozumel
Secrets Aura
Secrets Aura Cozumel All Inclusive All-inclusive property
Secrets Aura All Inclusive All-inclusive property
Secrets Aura Cozumel All Inclusive
Hotel Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel All Inclusive Hotel
Secrets Aura All Inclusive Hotel
Secrets Aura All Inclusive
Cozumel Secrets Aura Cozumel - All Inclusive Hotel
Hotel Secrets Aura Cozumel - All Inclusive
Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel Inclusive

Frequently asked questions

How close is Secrets Aura Cozumel - Adults Only - All Inclusive to the airport?

Secrets Aura Cozumel - Adults Only - All Inclusive is 9.6 mi (24-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Secrets Aura Cozumel - Adults Only - All Inclusive?

As of Oct 23, 2025, prices found for a 1-night stay for 2 adults at Secrets Aura Cozumel - Adults Only - All Inclusive on Oct 24, 2025 start from $337.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Secrets Aura Cozumel - Adults Only - All Inclusive.

How close is Secrets Aura Cozumel - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Secrets Aura Cozumel - Adults Only - All Inclusive offer free breakfast?

Secrets Aura Cozumel - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Secrets Aura Cozumel - Adults Only - All Inclusive?

No, there is no casino at this property.

What time is check-in at Secrets Aura Cozumel - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Secrets Aura Cozumel - Adults Only - All Inclusive?

This property offers free self parking and valet parking.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a pool?

Secrets Aura Cozumel - Adults Only - All Inclusive features 3 outdoor pools.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a restaurant?

There are 5 onsite restaurants, offering options like international cuisine, a beachfront location, and ocean views.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Secrets Spa by Pevonia, where you can enjoy beach massages, mani/pedis, and facials.

How close is Secrets Aura Cozumel - Adults Only - All Inclusive to downtown Cozumel?

Secrets Aura Cozumel - Adults Only - All Inclusive is 6.4 mi away from Cozumel.

Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 317 out of 1123 reviews
Rating 8 - Good. 227 out of 1123 reviews
Rating 6 - Okay. 271 out of 1123 reviews
Rating 4 - Poor. 170 out of 1123 reviews
Rating 2 - Terrible. 138 out of 1123 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property is going through a renovation cycle but this was not an issue, property is in good condition, rooms are clean and very nice. Multiple good size pools and lots of beach chairs. Food was excellent and always a nice presentation, smaller portions, but that allows for always having a nice desert. Brand liquor and good house wine. Staff were always friendly and helpful. Tipping is also an interesting topic at an “all inclusive.” We gave $5 for buffet, $10 for sit downs, and $20 at the more upscale dinners, $1 per drink at the pool or bar, and $5 / day for our maid. The one thing to avoid is attending the vacation club presentation. We had a morning to kill and so we went to just kill some time. The 90-minute presentation took 4-hours! When you finally get to the end the cost ranges from $65K-$500K. Yes you read that right! Not sure who their target market is, just be for-warned. Other than the vacation club thing I would recommend this resort.
Stayed 7 nights in Oct 2025

8/10 Good

Terra NaCole

Traveled with partner
Liked: Cleanliness, staff & service
We went during a slower time. Some of the restaurants weren’t open, so dining was limited. Room service was good though. Staff are all amazing. We really loved our bartenders Jonathan and Angel
Stayed 7 nights in Sep 2025

10/10 Excellent

Roger

Traveled with group
Liked: Cleanliness, staff & service
We love the staff!!!! Bartenders, waitstaff, hostesses, front office are all 10's. Everyone goes out of their way to be friendly and helpful!
Stayed 5 nights in Jun 2025

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We love Secrets for the size and the beach to snorkel and watch sunsets. The staff here is amazing, they are always friendly and helpful in any way they can. However, I'd you are looking for a party resort, this is not your place. It is for relaxing and rejuvenating.
Stayed 3 nights in Aug 2025

4/10 Poor

Debbie

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2025

4/10 Poor

Debbie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was a bit run down. Food was mediocre. I’ve had much better food, service and the fact it was a bit run down. I felt the management was in no hurry after several request/days had passed. They were in no hurry to get things done more did they want to help until I had to take a fit in the lobby on the 3rd day of complaints. The only time they really time they wanted to help is when they were taking your money. I’ve never had such bad experiences on a vacation. Would not recommend this hotel. Our first room was riddled with mold. It took me an entire day to get another room. Don’t spend the money on preferred rooms. If I had anything positive to say about this hotel would be that the staff in the restaurant were great. I would suggest an ocean room if you did choose this hotel. I will not be returning.
Stayed 6 nights in Jul 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing vacation. Special thank
Stayed 5 nights in Jul 2025

10/10 Excellent

James

Liked: Staff & service
Stayed 3 nights in Jul 2025

2/10 Terrible

francisco

Disliked: Staff & service, amenities, property conditions & facilities
Disappointing Stay – Will Not Return Our stay at Secrets Aura Cozumel was extremely disappointing. Staff were consistently rude, especially when ordering food or drinks. At breakfast, I told our server Ronnie I’m allergic to lactose and asked for fruit without yogurt. He brought a plate with yogurt anyway and instead of getting a new one, he just swapped it with someone else’s plate at the table—completely careless and unhygienic. Service throughout the resort was poor, with staff often having bad attitudes and seeming annoyed by simple requests. On our second night, the resort lost power at 6 PM. We had no water or air conditioning until 2 AM. When I asked front desk supervisor Pablo for an update, he told me I had to “deal with it” and didn’t owe me any explanation—completely unprofessional. The resort clearly lacks proper training in customer service and hospitality. After this experience, I will never stay at Secrets Aura again, and I’ve lost confidence in the Hyatt brand overall—which is disappointing considering we’ve stayed at over 15 Hyatt properties in the last five years. Avoid this resort.
Stayed 6 nights in Jul 2025

6/10 Okay

Brandi

Traveled with family
Liked: Staff & service
Property is very ran down. Pictures online were deceiving. Positives of the trip is the beach is nice and the bed was comfortable.
Stayed 5 nights in Jul 2025

6/10 Okay

Sareyna Camille

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is older. Our toilet did not flush well at all. There were no pool activities. There was no signature drinks. The food was so so. Some meals were good and others weren’t good at all.
Stayed 4 nights in Jul 2025

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very accommodating
Stayed 4 nights in Jul 2025

2/10 Terrible

Amanda, Pittsburgh

Disliked: Amenities, property conditions & facilities
Do not stay here!!!! I read bad reviews and thought people were exaggerating. They were not. My room was falling apart. They moved me after my safe, my room smelled like mold and was wet, fridge leaked, no inside lock because it was broken. It took 8 hours for them to move me after showing me a new room because they said maintenance had to check everything. Well, when i showered, it leaked all over the bathroom and the hallway by the door. I fell and then was asked if I had the shower on too high. Hours went by and they never sent maintenance or house keeping. I really hurt myself and no one checked on me. No one helped. I'd like to know how mainteance did any checking. The food is bland. Then only saving graces was a concierge named Moises that helped with the room move and when I had an eye infection. Another concierge, Ricardo was terrible and the one that did nothing for me when I fell other than sending a medic. He didn't offer to help with room service. I asked to have a manager call mutliple times and no one called. I have stayed in crappy places in my life out of necessity, but nothing has ever been this bad. I have stayed in a tent in the jungle in Costa Rica and it was far better than this place. I was not discounted for all my trouble. Nothing was done. Nothing was offered for my injury. AVOID THIS PLACE AT ALL COSTS. I will be filing a formal complaint with Hyatt and asking for them to refund my unlimited vacation club membership.
Stayed 3 nights in Jul 2025

6/10 Okay

james

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2025

10/10 Excellent

Pablo dario

Stayed 7 nights in Jul 2025

6/10 Okay

Juan, Richmond

Traveled with family
After the club preferred upgrades we see more benefits and options. Safe and great security. Beautiful sunsets at this adults-only hotel. Very close to the beach with a handful of restaurants to choose from although the food is not that great. Noisy and faulty A/C splitter unit. Unfortunately, we also experienced a nasty BLACKOUT, NO WATER, and NO DINER on Sunday 07/13/2025. No apologies were offered.
Stayed 7 nights in Jul 2025

10/10 Excellent

Yesenia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2025

6/10 Okay

Bobby

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed at the hotel for my husband's 50th birthday before moving on to Hotel B during the day.Unfortunately, the food was not very good, and the service was terrible. We struggled to get a drink despite tipping generously, while most guests did not. The staff simply did not care.
Stayed 4 nights in May 2025

6/10 Okay

Ovidio

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
THE SERVICE WAS VERY GOOD. FOOD WAS VERY GOOD. PEOPLE ARE KIND AND RESPECTFUL. ANOTHER TEAM ARE IN TOP OF YOU TO SALE YOU THE MEMBERSHIP. THAT IS TERRIBLE!!!!! THEY OVERCHARGE THE CREDIT CARD FOR SERVICES. BE CAREFUL!!!
Stayed 9 nights in Jul 2025

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Jul 2025

6/10 Okay

Lori, Frisco

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very lacking in entertainment and notification of entertainment
Stayed 5 nights in Jul 2025

4/10 Poor

Artur

Disliked: Staff & service, property conditions & facilities
Will not stay there again.
Stayed 4 nights in Jul 2025

2/10 Terrible

Julie

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We booked two rooms, ocean view, but only got one ocean view room, and the other was clear on the other side of the resort. Resort said to “upgrade” it would be $80 per night. Then said if we’d sit through a 90 minute presentation, we would get another ocean view. We’d been traveling since 3am, we were exhausted but agreed to do it at 9 the next day. Our friend had paid considerably more for her room than ours. The next day we showed up for the presentation at nine. We had a tour planned after with pick up at the resort at 11. They said it wouldn’t be enough time. And insisted on rescheduling us the next day. We were hounded every time we walked through the lobby. Told there would be a 250 room charge attached to her room. The second day our friend had a family emergency and had to leave…when she went to check out, they told her she owed 250. They would not let her in a cab or out of the gates unless she paid. And they would not credit her for the other nights rooms. The food was awful. And often hard to get, during the offseason most of the restaurants aren’t open. No night life, getting a drink after 9 was impossible. Room service breakfast took over an hour. Several cockroaches in our room and other bathrooms. Overall terrible place to stay! Best part was the swim up pool bar, which had the fastest food, but it closed at 6. Town is a ways away.
Stayed 4 nights in Jul 2025

10/10 Excellent

George

Traveled with partner
Liked: Staff & service, amenities
Love the beach
Stayed 5 nights in Jun 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025