Secrets Aura Cozumel - All Inclusive

4.5-star property
Carretera Costera Sur Km 12.99, Cozumel, QROO 1-855-201-7819
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3.8 out of 5
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See all 31 Travelocity Reviews

"We arrived around 3:30. Check in was smooth, avoided coupon talk because we were starving and needed to go get some lunch. Room was comfortable withou ... " More

By a verified traveler on Sun 31 Dec 2017

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Hotel Description

An all-inclusive stay in Cozumel awaits you at Secrets Aura Cozumel - All Inclusive. Within just a 15-minute stroll, you'll find Paradise Beach and Playa Mia Grand Beach and Water Park. Highlights at this beachfront resort include 5 restaurants, 3 outdoor swimming pools, and a full-service spa.

You can enjoy flat-screen TVs with cable channels, and all 266 rooms feature free WiFi, iPod docks, and sitting areas. Minibars provide refreshments, and 24-hour room service is also available. Select Comfort beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Coffee/tea makers, free bottled water, and in-room massages are also available.

A relaxing visit to Secrets Spa by Pevonia can include deep-tissue massages, hot stone massages, and body wraps along with access to the sauna and spa tub. The restaurant, Windows, serves international cuisine and is open for breakfast, lunch, and dinner. At the resort's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach and enjoy the onsite health club and indoor tennis court. Business travelers can take advantage of conference space, meeting rooms, and a business center. Plus you'll find free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Free cooked-to-order breakfast is available daily between 7 AM and 11 AM. There's also the convenience of free valet parking.

With a stay at this 4.5-star Cozumel resort, you'll be 1.1 km (0.7 mi) from Mr. Sancho's Beach Club and 3.9 km (2.4 mi) from Corona Beach.

Secrets Aura Cozumel - All Inclusive ratings based on 31 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Could be Great

Pros: Location is great for diving and snorkeling. The resort is small enough that all amenities are nearby--plus, you can get a cappuccino 24 hours a day.
Cons: Some updates need to be made, mainly furniture. Service at all the restaurants NEEDS to be tightened up. Volleyball net should be left up till sunset.
Location: We did not leave the resort, but people rent scooters and jeeps. You can get your vacation started quickly because everyplace is 20 min from airport.
We arrived around 3:30. Check in was smooth, avoided coupon talk because we were starving and needed to go get some lunch. Room was comfortable without issue. One time housekeeping did not refill our water bottles in fridge; I asked one of the women downstairs and 10 min later she was at the door with 4 bottles. I'm not going to break down each restaurant individually. The common theme of the week for food service was inconsistency, at every restaurant. I don't know if the problem was not enough waiters or not enough cooks. The service ranged from poor and frustrating, to perfect. The food was more consistent. I would say just okay, to pretty good. My wife and I had quite a bit to drink and a lot of different cocktails. 9 out of every 10 drinks we had were very good. Plenty of activities to do every day. They should put volleyball net up an hour earlier and take down an hour later. Everyday there was a group that wanted to play later, but was told they couldn't. More beach towels are needed, especially at the front pool. Make sure to snorkel, jump in off the pier, and go down the beach to the non-adult only area: Portofino, the pizza place, and Patio for Mexican. Patio is small and dark, but food was good. Sky Bar is great for sunsets and you can get sushi after 6:00. If you want to party more and be social during the day, you should hang out at pool in the middle with Manatee swim up bar. If your looking for more quiet and relaxation hang out by the lobby pool and beach.

Posted by , from Chicago on Dec 31, 2017

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Comment from Hotel Management

Jan 26, 2018 by Management area

Dear D, Thank you for taking the time to write a review about your stay in our resort. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team and Management. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We hope you can visit us in a near future. I remain at your service. Eduardo Betancourt

5 out of 5

Secrets Cozumel

Very nice facility. The staff and amenities were very good. We plan to return next year.

Posted by , from Indiana on Dec 17, 2017

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Comment from Hotel Management

Jan 27, 2018 by Management area

Dear Dear Tim, Thank you very much for visiting us, is going to be a pleasure to assist you during your future vacation. Do not hesitate to contact us, we love repeaters! I remain at your service. Eduardo Betancourt

5 out of 5

Secrets

This was a great resort. The staff were helpful and friendly/fun. The dive house was great. The restaurants were pretty good (as good as you expect from all inclusive). I would definitely recommend secrets to anyone going to Cozumel

Posted by on Dec 4, 2017

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Comment from Hotel Management

Jan 27, 2018 by Management area

Hello Thank you for choosing to stay with us. It's lovely to welcome you back and I was happy to see just how much you enjoyed the service provided by our friendly staff who are passionate about looking after our guests and creating memorable experiences. We look forward to welcoming you back soon. I remain at your service. Eduardo Betancourt

3 out of 5

Nice but only if you're getting married

Every evening we were basically pushed off the beach or out of the pool for someone's wedding. They need a specified area for special occasions. On the other hand the staff was friendly and professional.

Posted by , from louisiana on Aug 15, 2017

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Comment from Hotel Management

Aug 28, 2017 by Management area

Dear no sunsets, Thank you for sharing your words with us. First of all, we want to thank you for visiting us and we are happy to see that you enjoy our staff and service; in another hand, we apologize for the inconveniences in the beach area, as you could see when we do the wedding on the beach we only use a part of our big beach area, so our guests are able to enjoy this area too. We hope you can visit us in the future. I remain at your service. Eduardo Betancourt

1 out of 5

They sacrifice your beach vacation for weddings!!!

Pros: Food great for all inclusive, Staff was wonderful. Nice rooms and beach.
Cons: Find another place for the weddings and decrease the number of mandatory nightly entertainment.
If you are over 29 and don't want to party or have a wedding, Don't Stay Here!! You are basically kicked off the beach and/or out of the pool every afternoon around 4 pm because they begin taking up the chairs prepping for the wedding and reception scheduled every single day. After the wedding is over they start their nightly shows, there is one for every.single.night on the beach. Because we spent extra for a beach front room, we had to listen to the loud music every night, it is pretty much mandatory. If you want a quiet, relaxing, vacation to watch the sunset or enjoy the beach FIND SOMEWHERE ELSE to stay!!! Our first night we were in a room squished between 2 different restaurants, so the moving of metal tables and chairs being dragged across concrete above and below until after 1 am. When we asked for another room due to the noise the next morning they quickly moved us to a different building. They should not put people in this noisy building where all of the business is conducted. All of the staff were wonderful, the rooms are nice, clean, well stocked on amenities. This is the third all inclusive that we have stayed in on Cozumel and the food here is awesome in comparison. Again, I cannot stress this enough, I did not get any rest on this vacation because of the noise. They sacrifice all of their paying guests enjoyable vacations for weddings. Despite the pluses of this place, we will never go back because we were cheated out of beach time.

Posted by , from Houston, Texas on Aug 13, 2017

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Comment from Hotel Management

Aug 28, 2017 by Management area

Dear Thank you for taking the time to write. We appreciate your opinion about our beautiful beach, great staff, food and rooms.As you could see when we do a wedding we only use a part of our beach area, so you are able to use it too. regarding the rooms and noise have taken notes of the inconvenience and we have shared your suggestion with the front desk team. Once again, thank you for taking the time to write a review. We hope you consider staying with us again, as we are confident we can provide a better experience. I remain at your service. Eduardo Betancourt

5 out of 5

Loved everything

Loved everything. Staff, Food, Cleanliness, and of course the beach and water

Posted by , from North Carolina on Jul 24, 2017

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5 out of 5

Nice resort, great pool!

We had a great time! Pool was amazing, staff was friendly, resort was beautiful! The only downside is a rocky shoreline.

Posted by , from Linn Creek, MO on Jul 10, 2017

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5 out of 5

Perfect Romantic Getaway

Pros: The most comfortable bed of any hotel we have stayed at in Cozumel. Excellent food. Friendly staff. Free Wi-Fi.
Cons: Offer a ride from the parking area to the lobby. If you rent a car (highly recommended) you have to park near the front gate and walk to the lobby.
Location: Go into town for shopping and dining. Parking limited so if possible take a taxi. Playa Corona is a great afternoon stop for lunch and snorkeling.
My husband and I celebrated our 25th anniversary at Secrets the beginning of April. We splurged and got an ocean front room. It was magnificent!! Bonus: it was very close to the Market Cafe! The staff was super friendly. We had an issue with our AC not working and within 30 minutes of calling the front desk maintenance was there and had it fixed in no time. The food was delicious, the room was better than expected (Jr. Suite Ocean Front) It was nice to have a sitting area to hang out in the evening and on the inevitable rainy day. We enjoy snorkeling and took advantage of the wonderful beach almost every day! If you're an early riser like I am you must check out CoCo Cafe. Always open. You can have your coffee/first breakfast there or take it back to your room. I'm not one to go to Mexico to spend a lot of time in a pool - but do occasionally enjoy a salt-free swim. There are 3 pools. The quiet pool was the one right by the lobby. If you don't mind loud music and loud people the other 2 pools will be just fine. Also remember guests are allowed to venture to the Sunscape side. Overall a very enjoyable trip and would definitely stay again.

Posted by , from Ferndale, MI on Jul 9, 2017

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4 out of 5

Nice plays for couples

We had a lot of fun with my wife ocean is amazing sun set at a rooftop bar was amazing I wish we stay 7 nights . Most important adults only . One thing they need to improve its a music at pool bar area or take good speaker with you

Posted by on Jul 5, 2017

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5 out of 5

Incredible

Amazing experience. The hotel was clean right on the beach. The pools are bars were very good. Staff was extremely nice. We will definitely be back

Posted by , from modesto ca on May 31, 2017

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About the Secrets Aura Cozumel - All Inclusive

Location Carretera Costera Sur Km 12.99, Cozumel, QROO 77600

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium or imported alcoholic beverages
  • Airport transfers
  • Spa/beauty facilities and services

Property Features

Secrets Aura Cozumel - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Secrets Aura Cozumel - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an indoor tennis court, and a health club. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a beach bar and a swim-up bar. Free breakfast is served daily. WiFi is free in public spaces. A business center, limo/town car service, and meeting rooms are available. Barbecue grills, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Secrets Aura Cozumel - All Inclusive. Free self parking and valet parking are available.

  • 266 guestrooms or units
  • 4 levels
  • 5 dining venues
  • 2 conference rooms
  • Built in 2007
  • Cooked-to-order breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Car service
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (16.1 km / 10 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Secrets Aura Cozumel - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Accommodations offer separate sitting areas. Select Comfort beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Sitting area
  • Select Comfort beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7 AM to 11 AM.

Windows - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Barefoot Grill - This beachfront restaurant serves lunch only.

Oceana - This beach seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.

Bordeaux - Overlooking the pool, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Gohan - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An indoor tennis court, a health club, and complimentary bicycles are featured at the resort. 3 outdoor swimming pools are on site. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing on site
  • Sailing on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Scooter/moped rentals nearby

Spa Services

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 1 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Access to the sister property is limited and subject to availability. Some restaurants might not be granted.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2500 per stay (for stays between 1 January - 31 December)

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Aura Cozumel Secrets
  • Aura Secrets Cozumel
  • Cozumel Secrets Aura
  • Secrets All Inclusive Cozumel
  • Secrets Aura All Inclusive
  • Secrets Aura Cozumel
  • Secrets Aura Cozumel All Inclusive
  • Secrets Cozumel
  • Secrets Cozumel All Inclusive
  • Secrets Cozumel Aura
  • Aura Cozumel Grand Hotel Cozumel
  • Secrets Aura

You should know

  • The total price shown includes a resort fee.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.