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Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront property near Paradise Beach

Choose dates to view prices

Photo gallery for Secrets Aura Cozumel - Adults Only - All Inclusive

3 outdoor pools, sun loungers
5 restaurants, breakfast, lunch, dinner served; international cuisine
Preferred Club Junior Suite Ocean Front Plunge Pool King | Free minibar, in-room safe, individually decorated
5 restaurants, breakfast, lunch, dinner served; international cuisine
On the beach, beach massages, scuba diving, snorkeling

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600
  • Place, Paradise Beach
    ‪5 min walk‬
  • Place, Playa Mia Grand Beach and Water Park
    ‪15 min walk‬
  • Place, Mr. Sancho's Beach Club
    ‪15 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪20 min drive‬

Room options

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

  • 753 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Swim Out King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Swim Out King

  • 753 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View King Bed

Free minibar, in-room safe, individually decorated

Junior Suite Pool View King Bed

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View Swim Out King

Junior Suite Pool View Swim Out King | Free minibar, in-room safe, individually decorated

Junior Suite Pool View Swim Out King

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front King

  • 731 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

  • 731 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double | Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

  • 731 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Swim Out King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View Swim Out King

  • 731 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View Double

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View Double

  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Superior Junior Suite Ocean View King

Preferred Club Superior Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated

Preferred Club Superior Junior Suite Ocean View King

  • 750 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Plunge Pool King

Preferred Club Junior Suite Ocean Front Plunge Pool King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front Plunge Pool King

  • 790 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Terrace, Ocean View

In-room dining

Junior Suite, 1 King Bed, Terrace, Ocean View

  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

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Dreams Cozumel Cape Resort & Spa - All Inclusive

Cozumel
  • On private beach
  • Pool
  • All inclusive
  • Spa
3.9 out of 5, Good, 385 reviews
$380 nightly
The price is $380
Nov 29 - Nov 30
Total with taxes and fees
Dreams Cozumel Cape Resort & Spa - All Inclusive

About the neighborhood

Cozumel

Beachside getaway.Within a 15-minute walk of the property, you'll find Paradise Beach and Mr. Sancho's Beach Club. Also, Arrecifes de Cozumel National Park is within half a mile (1 km) and Playa Mia Grand Beach and Water Park is within 2 miles (3 km).

What's nearby

  • Arrecifes de Cozumel National Park - 3 min walk - 0.2 miles
  • Paradise Beach - 5 min walk - 0.3 miles
  • Playa Mia Grand Beach and Water Park - 15 min walk - 0.8 miles
  • Mr. Sancho's Beach Club - 15 min walk - 0.8 miles
  • Cozumel Maritime Terminal - 18 min drive - 11.2 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 24 min drive

Restaurants

  • ‪El Patio Lobby Bar - ‬5 min drive
  • ‪The Money Bar - ‬9 min drive
  • ‪Restaurant Bordeaux - ‬1 min walk
  • ‪El cedral, palapa grill - ‬5 min drive
  • ‪Paradise Beach Club - ‬7 min walk

About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

4.5-star beachfront property near Paradise Beach
Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Secrets Aura Cozumel - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. Spa services, barbecue grills, and an arcade/game room are also featured at the luxury Secrets Aura Cozumel - Adults Only - All Inclusive. Self parking and valet parking are free.

This 4.5-star Cozumel property is smoke free.

  • 266 guestrooms or units
  • 4 levels
  • 5 dining venues
  • Meeting rooms
  • Built in 2007
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and free minibar items. These individually decorated and furnished accommodations have separate sitting areas. Flat-screen televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Similar properties

View from room
Dreams Cozumel Cape Resort & Spa - All Inclusive
  • On private beach
  • Pool
  • All inclusive
  • Spa
3.9 out of 5, Good, 385 reviews
$380 nightly
The price is $380
Nov 29 - Nov 30
Total with taxes and fees
Dreams Cozumel Cape Resort & Spa - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Boat tours
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Volleyball
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aura Cozumel Secrets
Aura Secrets Cozumel
Cozumel Secrets Aura
Secrets All Inclusive Cozumel
Secrets Aura All Inclusive
Secrets Aura Cozumel
Secrets Aura Cozumel All Inclusive
Secrets Cozumel
Secrets Cozumel All Inclusive
Secrets Cozumel Aura
Aura Cozumel Grand Hotel Cozumel
Secrets Aura
Secrets Aura Cozumel All Inclusive All-inclusive property
Secrets Aura All Inclusive All-inclusive property
Secrets Aura Cozumel All Inclusive
Hotel Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel All Inclusive Hotel
Secrets Aura All Inclusive Hotel
Secrets Aura All Inclusive
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Hotel Secrets Aura Cozumel - All Inclusive
Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel Inclusive

Frequently asked questions

How close is Secrets Aura Cozumel - Adults Only - All Inclusive to the airport?

Secrets Aura Cozumel - Adults Only - All Inclusive is 9.6 mi (24-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Secrets Aura Cozumel - Adults Only - All Inclusive?

As of Nov 28, 2025, prices found for a 1-night stay for 2 adults at Secrets Aura Cozumel - Adults Only - All Inclusive on Dec 18, 2025 start from $345.73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Secrets Aura Cozumel - Adults Only - All Inclusive.

How close is Secrets Aura Cozumel - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Secrets Aura Cozumel - Adults Only - All Inclusive offer free breakfast?

Secrets Aura Cozumel - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Secrets Aura Cozumel - Adults Only - All Inclusive?

No, there is no casino at this property.

What time is check-in at Secrets Aura Cozumel - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Secrets Aura Cozumel - Adults Only - All Inclusive?

This property offers free self parking and valet parking.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a pool?

Secrets Aura Cozumel - Adults Only - All Inclusive features 3 outdoor pools.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a restaurant?

There are 5 onsite restaurants, offering options like international cuisine, a beachfront location, and ocean views.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Secrets Spa by Pevonia, where you can enjoy beach massages, body wraps, and body treatments.

How close is Secrets Aura Cozumel - Adults Only - All Inclusive to downtown Cozumel?

Secrets Aura Cozumel - Adults Only - All Inclusive is 6.4 mi away from Cozumel.

Reviews

Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

6.8

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 323 out of 1139 reviews
Rating 8 - Good. 229 out of 1139 reviews
Rating 6 - Okay. 277 out of 1139 reviews
Rating 4 - Poor. 168 out of 1139 reviews
Rating 2 - Terrible. 142 out of 1139 reviews

Reviews

10/10 Excellent

Roger Kelvin, Aurora

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing, our room was clean and spacious. Love our trips to Secrets!
Stayed 8 nights in Oct 2025

8/10 Good

James Layton

Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and smiling. Room was very clean.
Stayed 7 nights in Oct 2025

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property is going through a renovation cycle but this was not an issue, property is in good condition, rooms are clean and very nice. Multiple good size pools and lots of beach chairs. Food was excellent and always a nice presentation, smaller portions, but that allows for always having a nice desert. Brand liquor and good house wine. Staff were always friendly and helpful. Tipping is also an interesting topic at an “all inclusive.” We gave $5 for buffet, $10 for sit downs, and $20 at the more upscale dinners, $1 per drink at the pool or bar, and $5 / day for our maid. The one thing to avoid is attending the vacation club presentation. We had a morning to kill and so we went to just kill some time. The 90-minute presentation took 4-hours! When you finally get to the end the cost ranges from $65K-$500K. Yes you read that right! Not sure who their target market is, just be for-warned. Other than the vacation club thing I would recommend this resort.
Stayed 7 nights in Oct 2025

8/10 Good

Terra NaCole

Traveled with partner
Liked: Cleanliness, staff & service
We went during a slower time. Some of the restaurants weren’t open, so dining was limited. Room service was good though. Staff are all amazing. We really loved our bartenders Jonathan and Angel
Stayed 7 nights in Sep 2025

10/10 Excellent

Roger

Traveled with group
Liked: Cleanliness, staff & service
We love the staff!!!! Bartenders, waitstaff, hostesses, front office are all 10's. Everyone goes out of their way to be friendly and helpful!
Stayed 5 nights in Jun 2025

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We love Secrets for the size and the beach to snorkel and watch sunsets. The staff here is amazing, they are always friendly and helpful in any way they can. However, I'd you are looking for a party resort, this is not your place. It is for relaxing and rejuvenating.
Stayed 3 nights in Aug 2025

10/10 Excellent

Juan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was GREAT
Stayed 4 nights in Aug 2025

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place and I would definitely go back! Food is amazing and rooms are beautiful.
Stayed 1 night in Aug 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and the staff was incredibly nice and caring for your stay
Stayed 5 nights in Aug 2025

4/10 Poor

Sloan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very limited dining unless you have preferred status, which is a change from 5 years ago. Lots of restaurants closed randomly and unexpectedly. Staff was very nice overall, no complaints there. Lots of construction starting early in the morning and the back pool floor was dirty the entire time. If you’re looking for an all inclusive (that has standard all-inclusive perks) that is worth your money, look elsewhere.
Stayed 9 nights in Aug 2025

4/10 Poor

Stanley

Traveled with partner
Disliked: Amenities
Doors wouldn’t lock very unsafe
Stayed 4 nights in Aug 2025

8/10 Good

Addie Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall the resort was okay, there was a lot of maintenance going on. The room needed some TLC, repainting, refurnishing, etc.
Stayed 6 nights in Aug 2025

10/10 Excellent

Justin

Liked: Amenities
It was a really nice time
Stayed 4 nights in Jul 2025

4/10 Poor

Gavin

Traveled with family
Our stay at Secrets was just ok. Nothing over the top. Nothing special. The staff at the restaurants were good and attentive. The first day we got there no one was monitoring the pools or walking by for drinks. We had to get out of the pool and walk over to the bar, which he seemed super irritated. There were no towels and we asked several staff walking by to please get us towels. No one came back. At least 4 staff members. The room was nice and cool but with all the humidity from the ocean, very damp. If you don’t have the ceiling fan going, water accumulates on the floor. I had to wash all my clothes, even the ones I didn’t wear. Our biggest turn off was that there is no buffet. Only for breakfast which is very limited. We had to get dressed, go sit down, order and wait for our food. The food was ok. Nothing horrible. The French restaurant was amazing. They also had a Mayan dinner on the beach which was also amazing. Taxi's are super expensive. We had 6 people in our group and it was $10 a person one way. So a round trip taxi ride was $120 US. We were told they don’t base prices on Pesos because US dollars are widely used. Of course the resort had nothing to do with that. The beach was stunning. Definitely take water shoes as it is quite rocky in places. We were told that we didn’t have access to Dreams which is a sister property and next door. But Dreams guest had access to our facilities? Overall not a horrible stay but probably won’t return.
Stayed 5 nights in Aug 2025

10/10 Excellent

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secrets Aura Cozumel was absolutely fantastic! Never had to wait to be seated at any of the a la carte restaurants, staff was always friendly and constantly checking on us to make sure everything is taken care of! Do not ignore the hotel's advice about bringing bug spray as mosquitos can bite in the evening. Overall could not be more pleased and happy with the resort and staff!
Stayed 3 nights in Aug 2025

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities
Snorkeling is great right from the beach, swim out to deep part and see lots of atarfish
Stayed 6 nights in Aug 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service
The views from most of the rooms were great. The property is showing its age a bit and could use some renovations, but it's clean and the staff were nice.
Stayed 4 nights in Aug 2025

6/10 Okay

Ruben

Traveled with family
food was not good
Stayed 7 nights in Aug 2025

8/10 Good

Letecia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time at property. Spa is wonderful; however descriptions could be better when booking online, beds comfortable, room service is just as good as restaurants. The only issues I have had everytime is the safe in room. Mine never work no matter how many times I called maintenance.
Afternoon snorkeling tour.
Stayed 5 nights in Aug 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are doing a lot of work to this property and are doing a way better job in seperating preferred and non-preferred guests. I like what’s going on there. Been going for 5 years and it has turned a bit of a corner it seems
Stayed 7 nights in Jul 2025

8/10 Good

Raymond

Liked: Amenities
Older property but loved the stay. Swim up pool at patio was fantastic!
Stayed 5 nights in Aug 2025

8/10 Good

Giovanni Fabricio Gomez

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Nelson Javier

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
A/C didn’t work in our room, wouldn’t cool past 78deg. Informed the front desk and the engineer they sent up to fix it said that he has fixed it and it would cool down. Next day I informed them again that it wasn’t working, there was also water dripping from the light above the toilet so it would just drip on you while using it. Never got resolved either. Room was overall just outdated and they didn’t put much effort in making it right.
Stayed 4 nights in Aug 2025

10/10 Excellent

Rebecca

Liked: Staff & service
Beautiful beach! Good value for price! Great staff!! We love: Kenia & Rosita & Mario at market Cafe!! Loved Aaron with Entertainment!!
Stayed 7 nights in Aug 2025

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Believe the bad reviews

Room didn't look anything like the pics. Bathroom had stains on the wall, light fixture hanging from wires, 1/8" layer of dust, missing toiletries. Food at Oceana was worst than cafeteria food. We had to leave the resort after checking in and go to another place. Still waiting for refund.
Stayed 8 nights in Aug 2025