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Hilton Garden Inn Omaha East Council Bluffs

3-star property
2702 Mid America Drive, Council Bluffs, IA 1-855-201-7819

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3.0 out of 5
See all 9 Travelocity Reviews

"Clean, well maintained, nice room. Didn't like that I prepaid for breakfast through Travelocity but hotel had no record of it. Got it settled through ... " More

By a verified traveler on Sun 14 Jun 2020

Points Of Interest

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Hotel Description

3-star hotel near Horseshoe Council Bluffs

Near the airport

With a stay at this Council Bluffs hotel, you'll be steps from Horseshoe Council Bluffs and a 5-minute walk from Mid-America Center. Joe's Karting and Ameristar Casino Hotel at Council Bluffs are also within 2 miles (3 km).

Casino, dining

This smoke-free hotel features a casino, a nightclub, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the indoor pool and perks like free self parking and a free area shuttle.

Free Internet, LCD TVs

Featuring conveniences like refrigerators and microwaves, the 153 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include room service, coffee/tea makers, and free weekday newspapers.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 5 Max
$89* Per night/room Nov 22 - Nov 23

King jr suite evolution room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 5 Max

Two queens evolution room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Omaha East Council Bluffs ratings based on 9 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hilton Garden Inn Omaha East Council Bluffs

Everyone (5) Couples (1) Family (1)
2 out of 5
we had no internet the 4 days we were there put us behind on our work third floor was the only place that did not have internet was asked if we wanted daily cleaning and did not recieve it had to have them come change sheets granddaugher was having surgery the next day , they changed them immediately appreciated tat very much but internet was not ok when asked for different room should not have been a problem

Posted by , from Keystone,ne on Jul 3, 2020

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Comment from Hotel Management

Jul 3, 2020 by Mike

Sorry about this. We had a switch go out and is repaired. Also The cleaning procedures were new and we had some training issues. I am sorry for the inconvenience.

4 out of 5
Clean, well maintained, nice room. Didn't like that I prepaid for breakfast through Travelocity but hotel had no record of it. Got it settled through Travelocity and got charged anyway. Paid for breakfast twice. 😡

Posted by on Jun 14, 2020

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Comment from Hotel Management

Jun 21, 2020 by Mike

Sorry about the breakfast. Contact me so I can make it good for you.

3 out of 5
When we arrived they gave us a room but the key did not work. After about 15-20 minutes of trying to fix it we asked for another room and got one. They did not offer we just said we want another room. Not impressed with this! We were tired and just wanted to get in our room.

Posted by on Aug 30, 2019

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3 out of 5

Posted by on Aug 17, 2019

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3 out of 5
Check in/out was slow due to slow speed of computers. Room descriptions on Travelocity do not match the rooms at the hotel. The description on the Travelocity website for the room we booked was a 2 room whirlpool suit with a living area. The whirlpool suite is actually a single room with a King bed and whirlpool. We had to change rooms. Phone in restaurant is broken, so not able to call restaurant for room service.

Posted by on Aug 15, 2019

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3 out of 5
The staff were all extremely pleasant and helpful, and check-in was relatively easy considering their computer systems were down, but that's about as far as my compliments can go. I understand that casino hotels are usually higher in cost compared to other area hotels, but the fact that we upgraded to a Jacuzzi suite and paid as much as we did, I expected much more in terms of room cleanliness and upkeep. The tub itself was fine, but it took forever to fill -- I'm talking close to an hour -- so by the time it was full the water wasn't near as warm as we would have liked. (The shower also didn't get very hot. . .) All of the furniture had dings and scrapes, the paint was peeling off of the bathroom and entry doors, and the carpet was pulling up in several spots around the Jacuzzi tub. I'm pretty disappointed. Next time I think I'll save myself some money by staying elsewhere and just catching a shuttle to the casino.

Posted by , from Omaha, NE on Nov 12, 2018

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5 out of 5

Great motel

Next door to the casino and several places within walking distance to shop (Bass Pro) and good restaurants

Posted by , from Joplin, MO on Aug 19, 2018

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2 out of 5

Anniversary get a way

Great location , room great ! BUT hot tub took 30 min to fill !! Crazy !! Very disappointed !! A trickle !'

Posted by , from S on Oct 19, 2015

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2 out of 5

room great breakfast not so great

Beds not comfortable at all. Breakfast really for the price was absolutely horrible i would have rather ate at a gas station but all else i would say was fine.

Posted by on Feb 19, 2011

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About the Hilton Garden Inn Omaha East Council Bluffs

Location 2702 Mid America Drive, Council Bluffs, IA 51501

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Hilton Garden Inn Omaha East Council Bluffs offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business center. Event space at this hotel measures 6000 square feet (557 square meters) and includes conference space. A casino, a nightclub, and multilingual staff are also featured at the business-friendly Hilton Garden Inn Omaha East Council Bluffs. An area shuttle within 5 mi and a roundtrip airport shuttle (available 24 hours) are free. Free self parking is available. For a fee, the property may offer extended parking privileges after check-out. This 3-star Council Bluffs hotel is smoke free.

  • 1 building
  • 153 guestrooms or units
  • 5 levels
  • 6000 sq ft of conference space
  • 557 sq m of conference space
  • Built in 2009
  • Casino
  • Dining venue
  • Nightclub
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Rollaway/extra beds available
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Eppley Field Airport (OMA) (14.1 km / 8.8 mi)
  • Train station: Omaha Station (8.9 km / 5.6 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 5 mi
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Omaha East Council Bluffs offers 153 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. 37-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds available
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Great American Grille - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Open 24 hours.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Casino nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: USD 9.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Omaha East Council Bluffs
  • Hilton Garden Inn Omaha Hotel Council Bluffs East
  • Hilton Garden Inn Omaha East Council Bluffs Hotel
  • Hilton Garden Inn Omaha
  • Hilton Garn Omaha Council Blu
  • Hilton Omaha Council Bluffs
  • Hilton Garden Inn Omaha East Council Bluffs Hotel
  • Hilton Garden Inn Omaha East Council Bluffs Council Bluffs
  • Hilton Garden Inn Omaha East Council Bluffs Hotel Council Bluffs

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.