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Grand Palladium Select Costa Mujeres - All Inclusive

5.0 star property
5-star beachfront property with 3 outdoor pools

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Photo gallery for Grand Palladium Select Costa Mujeres - All Inclusive

Junior Suite Beachside | View from room
Creator video - submitted by _GQTone Destinations
Free minibar, in-room safe, desk, blackout drapes
8 restaurants, breakfast, lunch served; local and international cuisine
Family Selection Junior Suite Beachside Panoramic Ocean View | Free minibar, in-room safe, desk, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440
  • Place, Playa Mujeres Golf Club
    ‪18 min walk‬
  • Place, Mujeres Beach
    ‪7 min drive‬
  • Place, North Beach
    ‪53 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

View all photos for Junior Suite Garden View

Free minibar, in-room safe, desk, blackout drapes

Junior Suite Garden View

8.6 out of 10
Excellent
(40 reviews)
  • Garden view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside

View from room

Family Selection Junior Suite Beachside

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View Single Use

Free minibar, in-room safe, desk, blackout drapes

Junior Suite Garden View Single Use

9.8 out of 10
Exceptional
(9 reviews)
  • Lake view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside | Free minibar, in-room safe, desk, blackout drapes

Junior Suite Poolside

9.2 out of 10
Wonderful
(57 reviews)
  • Garden view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View | View from room

Junior Suite Poolside Ocean View

8.4 out of 10
Very good
(9 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Ocean View

Free minibar, in-room safe, desk, blackout drapes

Family Selection Junior Suite Beachside Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Panoramic Ocean View

Family Selection Junior Suite Beachside Panoramic Ocean View | Free minibar, in-room safe, desk, blackout drapes

Family Selection Junior Suite Beachside Panoramic Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Pool Access

Junior Suite Pool Access | Free minibar, in-room safe, desk, blackout drapes

Junior Suite Pool Access

  • 710 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Loft Suite Jacuzzi Terrace

Loft Suite Jacuzzi Terrace | Free minibar, in-room safe, desk, blackout drapes

Loft Suite Jacuzzi Terrace

  • Garden view
  • 1076 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Pool Access Beachside

Family Selection Junior Suite Pool Access Beachside | Free minibar, in-room safe, desk, blackout drapes

Family Selection Junior Suite Pool Access Beachside

  • 710 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Loft Suite Jacuzzi Terrace

Free minibar, in-room safe, desk, blackout drapes

Family Selection Loft Suite Jacuzzi Terrace

  • Garden view
  • 1066 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Loft Suite Jacuzzi Terrace Ocean View

Family Selection Loft Suite Jacuzzi Terrace Ocean View | Free minibar, in-room safe, desk, blackout drapes

Family Selection Loft Suite Jacuzzi Terrace Ocean View

  • Sea view
  • 1066 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

About the neighborhood

Costa Mujeres

Beachfront retreat .At this Costa Mujeres property, you'll be within 9 miles (15 km) of Ultramar Ferry Puerto Juárez and 12 miles (20 km) of Plaza 28. North Beach and Cancun Underwater Museum are also in the region.

What's nearby

  • Playa Mujeres Golf Club - 18 min walk - 1.0 mile
  • Mujeres Beach - 7 min drive - 2.0 miles
  • Ultramar Ferry Puerto Juárez - 16 min drive - 7.3 miles
  • North Beach - 53 min drive - 8.3 miles
  • Dolphin Discovery - 56 min drive - 10.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Kulinarium Riu Latino - ‬19 min walk
  • ‪Velvet - ‬19 min walk
  • ‪Isla Blanca - ‬7 min walk
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive

About this property

Grand Palladium Select Costa Mujeres - All Inclusive

5-star beachfront property with 3 outdoor pools
Grand Palladium Select Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Grand Palladium Select Costa Mujeres - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free.

This 5-star Costa Mujeres property is smoke free.

  • 493 guestrooms or units
  • 3 levels
  • 6 buildings
  • 8 dining venues
  • 10 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Grand Palladium Select Costa Mujeres - All Inclusive offers 493 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. 55-inch Smart televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.

Similar properties

Outdoor treatment areas, sauna, hot tub, steam room, hot springs
Majestic Elegance Costa Mujeres – All Inclusive
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
4.6 out of 5, Wonderful, 3,547 reviews
Majestic Elegance Costa Mujeres – All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch smart TV with cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Palladium Select Costa Mujeres - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 35.19 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Service fee: MXN 380

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

Room service fees of MXN 380 apply for orders made from 10:30 PM-11 AM.

We should mention

  • Pool access available from 8 AM to 8 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Resort All Inclusive
Grand Palladium All Inclusive
Grand Palladium All Inclusive

Frequently asked questions

How close is Grand Palladium Select Costa Mujeres - All Inclusive to the airport?

Grand Palladium Select Costa Mujeres - All Inclusive is 19.5 mi (48-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Palladium Select Costa Mujeres - All Inclusive?

As of Mar 15, 2026, prices found for a 1-night stay for 2 adults at Grand Palladium Select Costa Mujeres - All Inclusive on Apr 5, 2026 start from $449, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Palladium Select Costa Mujeres - All Inclusive have an airport shuttle?

Grand Palladium Select Costa Mujeres - All Inclusive offers an airport shuttle.

How close is Grand Palladium Select Costa Mujeres - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Grand Palladium Select Costa Mujeres - All Inclusive offer free breakfast?

Grand Palladium Select Costa Mujeres - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Grand Palladium Select Costa Mujeres - All Inclusive?

No, there is no casino at this property, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (19-min drive) are nearby.

What time is check-in at Grand Palladium Select Costa Mujeres - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Grand Palladium Select Costa Mujeres - All Inclusive?

This property offers free self parking and valet parking.

Does Grand Palladium Select Costa Mujeres - All Inclusive have a pool?

Grand Palladium Select Costa Mujeres - All Inclusive features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 8 AM to 8 PM.

Does Grand Palladium Select Costa Mujeres - All Inclusive have a restaurant?

There are 8 onsite restaurants, offering options like local and international cuisine and garden views.

Does Grand Palladium Select Costa Mujeres - All Inclusive have a spa?

This property has a spa, which features detox wraps, deep-tissue massages, and body scrubs.

How close is Grand Palladium Select Costa Mujeres - All Inclusive to downtown Costa Mujeres?

Grand Palladium Select Costa Mujeres - All Inclusive is 1.7 mi away from Costa Mujeres.

Grand Palladium Select Costa Mujeres - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 600 out of 1003 reviews
Rating 8 - Good. 174 out of 1003 reviews
Rating 6 - Okay. 108 out of 1003 reviews
Rating 4 - Poor. 63 out of 1003 reviews
Rating 2 - Terrible. 58 out of 1003 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Colaza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2025

10/10 Excellent

Loyala

Liked: Cleanliness
Stayed 4 nights in Dec 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Everything at the resort was amazing ! People , pools and food!
Stayed 6 nights in Nov 2025

10/10 Excellent

Nolan McPhail

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
You can’t go wrong with this choice — the dining, staff, and hotel are all a cut above.
Stayed 1 night in Nov 2025

10/10 Excellent

Kathleen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience thanks to Maria our VIP concierge. Booking through Expedia gave us the perk of her advanced service. Everyone was super helpful but Maria stood out as she put together the perfect room and the perfect spa packages and dinners for our family. We truly felt like VIPs and can’t wait to return to this fab resort DO NOT MISS THE SPA - and get as many hydrotherapy sessions as you can. I never wanted to leave!!!! Everyone works hard to make you happy
Stayed 6 nights in Nov 2025

10/10 Excellent

Narinder

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 6 nights in Nov 2025

4/10 Poor

Karina Maria

Traveled with group, Traveled with family
Disliked: Amenities
I rarely leave negative reviews, but this resort experience was so frustrating that I feel obligated to warn others. Three out of five people in our group became sick for more than half of our stay, and the only common factor was the food and drinks at the resort. What was supposed to be a relaxing vacation turned into days of stomach issues—something no guest should have to deal with. The automatic lights in the room were a nightmare, constantly shutting off even while I was using the restroom. Waving my arms in the dark is not my idea of a luxury stay. Getting around the resort was just as bad. The property is huge, yet the shuttles were unreliable, rarely stopping for checked-in guests, and often displaying “check-in/check-out” signs that meant they wouldn’t pick anyone up. We were dismissed multiple times, leading to long, exhausting walks in the heat just to get food or meet our group. The buffet hours were extremely limited, leaving no food options for hours if you didn’t have a reservation. When it was open, the food was mediocre, not fresh, and many stations were left unattended, which is especially concerning given how many of us got sick. Room service was no help, with hour-long delays for basic items. On top of that, the resort feels almost entirely catered to weddings, with blocked-off sections and constant disruptions that make regular guests feel like an afterthought. And if you’re hoping for nightlife, there is none. The resort becomes completely dull
Stayed 6 nights in Nov 2025

10/10 Excellent

Andrea

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My stay was wonderful the hotel was beyond my expectations. Big and modern facilities, amazing variety of food and drinks. Expedia upgraded my stay and gave us a VIP room with ocean view and a welcome gift! I was very impressed. The service was exceptional everywhere, always with a positive and nice attitude. I can assure this is one of my best experiences in an all inclusive resort in the world.
Stayed 3 nights in Nov 2025

6/10 Okay

Thiago C Dos

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I want to start by saying that the hotel is absolutely beautiful. The rooms, the restaurants, the pools, and the beach — everything is gorgeous. The staff treated us incredibly well, and I honestly don’t have anything bad to say about them. I only have great memories with the staff. I can’t remember many names, but I do remember that Jorge took great care of me at the pool — he was amazing. The only issue we had was that my friends and I got sick on our second day. We were a group of five, and three of us got sick during the trip. I’m not sure if it was the water or the food. I’ve never had a stomach bug before in my life, and this was my first time. This was also my third time in Cancun and nothing like this had ever happened before. Even sick, I tried to enjoy as much as I could. Unfortunately, things like this happen. I don’t want this situation to take away from how beautiful the hotel is or how wonderful the staff treated us, because they truly went above and beyond every day. I just hope the hotel can look into what might have caused this, so future guests don’t go through the same experience. Besides that, everything else was perfect, and I would love to come back one day when I can fully enjoy everything the resort has to offer.
Stayed 5 nights in Nov 2025

6/10 Okay

Bhupinder

Disliked: Property conditions & facilities
Room passage not clean and time clock for alarm not Room is ok
Stayed 2 nights in Nov 2025

10/10 Excellent

Adriana

Liked: Cleanliness, amenities, property conditions & facilities
This is my fourth time staying at Grand Palladium Costa Mujeres and I keep coming back because I love how beautiful the resort is and how great the staff treats my family. We stay in the Family Selection side because of the great amenities it offers to families. We love The Nest Restaurant (exclusive to family selection) because the proximity is so convenient and they have a kids club on site that is super helpful during meals. Also, the staff at The Nest were so great to us during our stay and always made us feel welcomed. We especially loved the noche de carnes at the nest, food was so good! We loved the Family selection pool because of all the activities they offer and the attention to families. Throughout our trip, Expedia concierge Maria checked on us daily and assured everything on our trip was going great. Really appreciated her attention throughout our trip! Shout out to our butlers, Sebastian and Felipe for being amazing and helping us book all of our dinners! Shout out to our favorite golf cart driver, Oscar. Thank you for taking us to and from our dinners and being so great and patient with us! I love this place and can’t wait to go back!
Stayed 8 nights in Nov 2025

10/10 Excellent

sergio

Liked: Cleanliness, amenities, property conditions & facilities
Muy bien.
Stayed 3 nights in Nov 2025

10/10 Excellent

Franklin Elias

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great cleaning staff
Stayed 5 nights in Nov 2025

8/10 Good

Jamie K

Liked: Cleanliness, amenities, property conditions & facilities
It was a great stay. We booked though Expedia. When we first arrived I asked to be be upgraded to a different room and they were more than happy to do so. We stayed in the Loft. Wow! Very impressive! We went to the buffet the first night. Not that great. The food was not warm and we ate something that gave us both a stomach bug. We had to go get some Pepto at one of the shops. $23. For Pepto. The service around the pools mostly catered to the party life next to the bar. They barely came around to the other side of the pool. The boats are cool and a fast way to get around. So I would say all in all. This place is a 4 star out of 5 Cleanliness 5⭐️ Staff 5⭐️ Food 3 ⭐️
Stayed 11 nights in Nov 2025

10/10 Excellent

HERNAN

Liked: Cleanliness, staff & service, amenities
La habitacion es muy comoda y grande, buena vista , muy buen servicio e instalaciones.Recomiendo el restaurant la Boheme , no tanto el italiano Tentazione.Excelente el mayordomo Felipe muy servicial. El buffet en Isla Blanca es mejor que en Poseidon.Buen servicio de playa y piscina
Stayed 5 nights in Nov 2025

10/10 Excellent

Kelly

Stayed 4 nights in Nov 2025

8/10 Good

Noel

Stayed 1 night in Nov 2025

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stunning resort and rooms. Staff was friendly, trolley cart service was appreciated. Loved it.
Stayed 1 night in Nov 2025

4/10 Poor

Luis

Stayed 2 nights in Nov 2025

6/10 Okay

Luis

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful but some of the staff was rude, the room was hot and very humid change rooms on half of or stay and still the same (every thing was wet and sticky). Don’t think I would stay again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Anxhelo

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the service was great, food was amazing. Everything checked all the boxes. Definitely recommend
Stayed 6 nights in Nov 2025

10/10 Excellent

Eduardo, Fairdale

Stayed 4 nights in Nov 2025

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities
The resort was great! When we arrived we had an Expedia concierge that was provide that was to us because we booked through hotels.com. Her name was Maria Teresa and she was amazing. Whatever we needed we just contacted her and it was taken care of. We were blown away by the attention we received that others we were traveling with did not. Definitely would love to go back and absolutely would book with hotels.com.
Stayed 4 nights in Oct 2025

10/10 Excellent

Angnea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must stay at this resort was phenomenal! The staff was very friendly and helpful. The food and drinks were good and there was a lot of nightly entertainment for the adults. Housekeeping did a excellent job with keeping the room clean. Everyone was very kind on the resort. I will come back :)
Stayed 4 nights in Oct 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I went to celebrate our 5 year anniversary and we had an amazing time! All of the staff in every aspect of the resort, was very kind, professional, helpful, and made the experience so great. I want to specifically thank Maria, our VIP concierge who was amazing and went above and beyond for us! Even before check in, she reached out and offered assistance. Throughout our stay, she was very attentive always making sure we were okay and asking if we needed anything. She was particularly helpful in helping us book all restaurants for dinner, last minute tennis, and assisting us with a last minute extended stay of one night, she really provided exceptional customer service. All of the rooms, facilities, restaurants, buffets, and pool areas were very clean. Our experience at the spa was amazing! The staff was great and we really enjoyed all of our services and the hydrotherapy. The food was really great! We enjoyed it all and were impressed by the quality and taste. Overall, we had an amazing time here and would definitely recommend it!!
Stayed 1 night in Oct 2025