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4.0 out of 5

"When booked on line the web site said they did have a breakfast. I called the hotel to verify the amenities with him before I paid for the stay for my ... " More

By a verified traveler on Tue 19 Jan 2016

Hotel Description

3-star hotel perfect for exploring Conway

City center stay

At this Conway hotel, you'll be within 3 miles (5 km) of Conway Dinner Theater and 6 miles (10 km) of Reynolds Performance Hall. University of Central Arkansas and Estes Stadium are also within 6 miles (10 km).

Renovated in 2018

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking.

Free Internet, MP3 docks

Featuring conveniences like refrigerators and microwaves, the 103 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. MP3 docks, room service, and coffee/tea makers are also available.

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$96* Per night/room Oct 10 - Oct 11

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub (Hearing Impaired)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub (Hearing Impaired)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Conway ratings based on 9 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Conway

Everyone (4)
4 out of 5

Posted by on May 27, 2021

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Comment from Hotel Management

Jul 12, 2021 by Brooks T

Thank you for taking the time to post!

5 out of 5

Posted by on Jun 28, 2020

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Comment from Hotel Management

Jun 30, 2020 by donnab

Thank you for choosing the Hilton Garden Inn Conway. We very much appreciate your business.

2 out of 5
When I arrived to check in around 8:00 oclock in the evening, my room had a construction fan running in it trying to dry the carpet. The carpet was wet from underneath the air conditioner to about 4 feet toward the bed. I went to the front desk to tell the attendant and he just said sorry and had maintenance remove the fan. Neither of the two workers bothered to check the carpet. The room was also next to the elevators which I could hear everytime someone went up or down. I was wore out from having a very long day of driving so I just turned the television up and went to bed. Needless to say, the room was definitely not worth the $200 I paid and I won't ever stay there again.

Posted by , from Conway on Jun 22, 2019

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Comment from Hotel Management

Jun 26, 2019 by Aaron Ray, Asst. General Manager

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our maintenance team. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

3 out of 5

A very nice hotel but a few issues with the staff

Pros: Very nice hotel as far as the actual property.
Cons: Customer Service Training for the staff.
When booked on line the web site said they did have a breakfast. I called the hotel to verify the amenities with him before I paid for the stay for my two daughters traveling. He did confirm the amenities I was looking for and that it did include a full hot breakfast. My daughters checked in and was told that it included the cold breakfast but not the hot. They was ok with this due to one of my daughters being pregnant. (morning sickness) When they went to breakfast the next morning they was greeted by a very unfriendly and rude worker who was not nice to my daughters. My daughter talked to the front desk lady that also had a attitude problem. The issue was finally resolved by the manager that did give them the breakfast that was on the web site. I travel with Hilton and my job all the time. I do not usually have these issues with a Hilton. A little disappointed I chose this hotel for my daughters, who was traveling due to the death of there father, and had to deal with undo stress.

Posted by , from Branson, MO on Jan 19, 2016

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Comment from Hotel Management

Feb 7, 2016 by Chad Ahrens, AGM

Cheryl, Thank you for you comments regarding your daughters recent stay. First off, I am very sorry for any confusion or undo stress we may have caused. We do offer a Full Hot Breakfast at our Garden Grille Restaurant for our guests. However, it is a separate charge from the room. I am sorry for any confusion that was caused. We appreciate your comments, and will utilize them, to help re-enforce our team's commitment to guest satisfaction, to ensure others are not disappointed as you were. Thank you for choosing Hilton Garden Inn Conway for your lodging needs, and if your ever this direction again, we hope you will give us another try. Safe Travels!

4 out of 5
Location: Many places to eat.
Nice hotel and would stay there again.

Posted by on Aug 12, 2015

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Comment from Hotel Management

Aug 24, 2015 by Chad Ahrens, AGM

Thank your for the great comments regarding your recent stay. We are glad to hear you enjoyed your stay with us. We appreciate your choosing Hilton Garden Inn Conway for your lodging needs, and if your ever this direction again we hope you will keep us in mind. Safe Travels!

3 out of 5

Was ok

Pros: Close restaurants, Free Internet
Cons: Noisy
Beautiful lobby and grounds, the room was nice, the people were friendly. The beds were very uncomfortable, they are adjustable and I just couldn't get it to work right. The refrigerator was LOUD and kept going off and on all night and kept me awake.

Posted by on Jun 10, 2012

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5 out of 5

The staff was friendly and helpful. The room was clean, and the bed was comfortable. What else can you ask for? I reccomend this location.

The staff was friendly and helpful. The room was clean, and the bed was comfortable. What else can you ask for? I reccomend this location. From the moment I walked I felt comfortable.

Posted by on Apr 4, 2012

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5 out of 5

Hilton

Great staff, in a quiet area with a lot of restaurants and shopping right across the street.

Posted by on Feb 19, 2011

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5 out of 5

Very, very nice

This was our second visit in Conway in two weeks and we decided to spend a little more on our room this time. It was definitely worth the extra $20 to stay at this newer motel. The room was very comfortable and clean with all the conveniences that a traveler likes to see-microwave, refrigerator, internet-in the room. Bed was very comfortable with extra big, fluffy pillows instead of the usual wimpy motel stuff. Loved the bathroom with it's granite vanity and shower. Fitness room looked well equipped though we elected not to use it. We tuned into the FitTV station in our room instead. We ate dinner at the hotel restraurant and service there was agonizingly slow and failed to leave us satisfied, so much so that we ordered a pizza delivered afterwards. Overall, it was a very pleasant experience.

Posted by on Jun 7, 2009

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About the Hilton Garden Inn Conway

Location 805 Amity Rd, Conway, AR 72032

Property Features

Hilton Garden Inn Conway offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this hotel measures 2040 square feet (184 square meters) and includes conference space. The business-friendly Hilton Garden Inn Conway also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. A complete renovation of Hilton Garden Inn Conway was completed in 2018. This 3-star Conway hotel is smoke free.

  • 1 building
  • 103 guestrooms or units
  • 4 levels
  • 2040 sq ft of conference space
  • 184 sq m of conference space
  • Built in 2007
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Conway offers 103 accommodations with MP3 docking stations and safes. 32-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM.

Garden Grille - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Garden Grille & Lounge - This lobby lounge serves dinner and light fare. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for USD 15.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: USD 12.95 per person (approximately)
  • Crib (infant bed) fee: USD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Conway Hilton Garden Inn
  • Hilton Garden Inn Conway
  • Hilton Garden Inn Hotel Conway
  • Conway Hilton
  • Hilton Conway
  • Hilton Garden Inn Conway Hotel Conway
  • Hilton Garden Inn Conway Hotel
  • Conway Hilton
  • Hilton Conway
  • Hilton Garden Inn Conway Hotel
  • Hilton Garden Inn Conway Conway
  • Hilton Garden Inn Conway Hotel Conway

You should know

  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.