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"Very friendly and accommodating staff. " More

By a verified traveler on Sun 12 Sep 2021

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Hotel Description

3-star hotel in Downtown Cleveland

Downtown Cleveland stay

Within a 10-minute walk of this Downtown Cleveland hotel, you'll find Progressive Field and Rocket Mortgage FieldHouse. Wolstein Center and Allen Theatre are also within half a mile (1 km).

Renovated in 2017

This hotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. You'll appreciate the gym, bar/lounge, and laundry facilities.

Free Internet, MP3 docks

Featuring conveniences like microwaves and coffee/tea makers, the 240 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. MP3 docks, free local calls, and hair dryers are also available.

Room, 1 King Bed, Accessible, Shower

Bed Count 1 King Bed Maximum Occupancy 3 Max
$101* Per night/room Nov 22 - Nov 23

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Hearing Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Queen Beds, Hearing Accessible

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Hilton Garden Inn Cleveland Downtown ratings based on 30 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Cleveland Downtown

Everyone (12) Couples (8) Family (9)
1 out of 5
Arrived after 3 and still didn't a room ready. Housekeeping knocked on door at 10 a.m. when check out was 11:30. Not a great experience!

Posted by on Oct 19, 2021

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Comment from Hotel Management

Oct 19, 2021 by Joanne

I am so sorry for the bad experience. Our check out time is at 11am that's why the housekeeper knocked on your door.

2 out of 5
The staff are friendly and helpful, and efficient. The bathroom was disgusting - there was dust and hair along the shower, the shower floor looked dirty. The bathroom didn't smell clean, though the shower stall, the sink ,the doors looked clean. The carpets looked nasty, like they need a good shampoo.

Posted by on Sep 19, 2021

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5 out of 5
Very friendly and accommodating staff.

Posted by on Sep 12, 2021

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Comment from Hotel Management

Sep 19, 2021 by FD

Thank you for staying with us and hope to see you again.

4 out of 5
Hotel was right next to Progressive Stadium and had parking. Hotel itself was a little run down and right on top of the Freeway. For our stay to attend a Indians/Guardians Game was perfect.

Posted by on Aug 14, 2021

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5 out of 5
The prpoerty was fine right by all activities

Posted by on Jul 15, 2021

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1 out of 5
There were bugs in our bed. Didn’t seem like it was a concern to the staff.

Posted by on May 31, 2021

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5 out of 5
Loved the location..clean room ... everything was closed on site pool gym and restaurant..but its dpwntown so no huge deal and witb covid i get it

Posted by on Mar 29, 2021

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2 out of 5
Took 25 minutes to check in, which was frustrating. But once we got to the counter, we were notified that because we booked through third party, we couldn't use the digital benefits (check out, digital key, etc...) That was only for Hilton Honors scheduling (we are HH members). Room is not what we scheduled on travelocity (not sure if that's misleading from Travelocity or Hilton's error). Noise level was crazy!! Slamming doors, loud music, talking in the hall until 3:45am.

Posted by on Mar 28, 2021

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4 out of 5
Very nice and clean inside. Staff was great. On site self parking is additional. Right next to Progressive field. Half mile to the casino and 1 mile to the Rock and Roll Hall of Fame.

Posted by on Feb 23, 2021

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5 out of 5

Posted by on Sep 5, 2020

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About the Hilton Garden Inn Cleveland Downtown

Location 1100 Carnegie Ave, Cleveland, OH 44115

Property Features

Hilton Garden Inn Cleveland Downtown offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 9328 square feet (867 square meters). The business-friendly Hilton Garden Inn Cleveland Downtown also features coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. A complete renovation of Hilton Garden Inn Cleveland Downtown was completed in July 2017. This 3-star Cleveland hotel is smoke free.

  • 1 building
  • 240 guestrooms or units
  • 11 levels
  • 9328 sq ft of conference space
  • 867 sq m of conference space
  • Built in 2002
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Train station: Cleveland Station (3.5 km / 2.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn Cleveland Downtown offers 240 accommodations with MP3 docking stations and coffee/tea makers. 43-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • MP3 dock
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Garden Grille - This restaurant serves breakfast and dinner.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 9.95 and USD 15.95 for adults, USD 5.95 and USD 7.95 for children (approximately)
  • Self parking fee: USD 21.60 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Cleveland Downtown
  • Hilton Garden Inn Hotel Cleveland Downtown
  • Cleveland Hilton Garden Inn
  • Hilton Cleveland
  • Hilton Garden Inn Cleveland Downtown Hotel Cleveland
  • Hilton Garden Inn Cleveland Downtown Ohio
  • Hilton Garden Inn Cleveland Downtown Hotel
  • Hilton Cleveland Cleveland
  • Hilton Garden Inn Cleveland Downtown Hotel
  • Hilton Garden Inn Cleveland Downtown Cleveland
  • Hilton Garden Inn Cleveland Downtown Hotel Cleveland

You should know

  • Pool access available from noon to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.