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Homewood Suites By Hilton Cincinnati Mason

3-star property
5325 Natorp Blvd, Mason, OH 1-855-201-7819
3.3 out of 5
See all 10 travelocity Reviews

"Quietest hotel stay ever! And very clean. Only thing lacking is a bathroom fan. " More

By a verified traveler on Sun 05 Sep 2021

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Hotel Description

Enjoy the indoor pool at this 3-star Mason hotel

In Mason

Stay at this Mason hotel and you'll be within half a mile (1 km) of Deerfield Towne Center and 2 miles (3 km) of Arbor Square. Also, Governor's Plaza is within 2 miles (3 km) and Kings Island is within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

King, Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max
$105* Per night/room Jan 1 - Jan 2

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Studio, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Homewood Suites By Hilton Cincinnati Mason ratings based on 10 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Homewood Suites By Hilton Cincinnati Mason

Everyone (6) Couples (1)
1 out of 5
We checked into our room & there is a blood stain on the footstool that was never cleaned. That is never a good impression. They didnt bother to remove it from the room. The hotel was very loud with people running up & down the hallway being very noisy.

Posted by , from Amanda on Dec 14, 2021

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1 out of 5
We were told they had a heated pool got there they said heat pump was down I was going there so my grandson could swim for his birthday but too cold had to switch to another hotel would like a partial refund

Posted by on Dec 5, 2021

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5 out of 5
Quietest hotel stay ever! And very clean. Only thing lacking is a bathroom fan.

Posted by on Sep 5, 2021

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Comment from Hotel Management

Sep 9, 2021 by Laura, Director of Corporate Sales

Hello Carl: Thank you so much for sharing your great feedback regarding your recent stay. We are so happy that you enjoyed your stay and we look forward to serving you again in the near future.

5 out of 5

Posted by on Sep 23, 2019

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Comment from Hotel Management

Oct 28, 2019 by Nathan Lipps- General Manager

Thank you for staying with us. We look forward to taking care of you in the future.

3 out of 5
The hotel was in a good location- close to shopping and restaurants. However, staff was not that friendly, breakfast was chaotic and the kitchen could not keep up, the pool was very small and the water was cloudy. Deck around the pool was a fall hazard bc it was so slippery. I would not stay here again.

Posted by , from Cleveland on Jul 30, 2019

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Comment from Hotel Management

Jul 31, 2019 by Nathan Lipps- General Manager

I apologize that you did not have a positive experience with us. I will share your comments with my staff to ensure we address your concerns.

5 out of 5

Posted by on Apr 30, 2019

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Comment from Hotel Management

May 7, 2019 by Nathan Lipps- General Manager

Thank you for staying with us and for giving us a perfect score!!

5 out of 5
Awesome. Would stay here again. Great job need more trash cans in room

Posted by on Jan 1, 2019

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Comment from Hotel Management

Jan 2, 2019 by Mike Christie

We would like to say thank you for staying with us here at the Homewood Suites Mason! We hope to see you again in the future. Have a wonderful New Year!

3 out of 5
the hideabed was very hard to unfold in the first place and the frame would not lay flat. I was afraid I'd chop my fingers off if I tried to pull on the metal frame. At 11:00pm we just dealt with it. When I told the front desk about it in the morning they said they'd make management aware but did not offer any refund or compensation despite the money back satisfaction guarantee posted in the room.

Posted by , from Columbus, OH on Nov 26, 2018

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2 out of 5

Can hear the neighbors

This is a newer hotel and we stayed 3 nights in a suite (2 adults, 2 kids). We thought since it was a suite, it would be superior. However, we could hear the room above us; people walking, shutting cabinets, etc. We could also hear the other rooms on the floor and the stairwell crystal clear. 2 of the 3 nights we woke up at 1-3am to people walking, and that was with earplugs and a fan running. I have to assume the architecture is poor, as I have not had this bad a noise issue at any other hotel. I told the front desk worker about the issue and she said I could pick out some treats from their concession area; no thanks.

Posted by , from Columbus, OH on Jul 11, 2017

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3 out of 5

Nice hotel, poor service.

Hotel is well kept, clean and our room was up to date and spacious. Only disappointment was the hotel staff, which appeared to be a group of young boys who didn't pick up the phone at all, and seemed inconvenienced to stop their conversation when I walked down to the desk for crib sheets and towels. Not a friendly welcome for such a pretty little hotel.

Posted by , from Dayton OH on Aug 3, 2015

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Comment from Hotel Management

Aug 7, 2015 by Megan

Thank you for staying with us. I apaologize you had less than satisfactory service. We take our commitment to exceptional customer service very serious. We will be retraining the desk staff in the coming weeks to reflect this.

About the Homewood Suites By Hilton Cincinnati Mason

Location 5325 Natorp Blvd, Mason, OH 45040

Property Features

Homewood Suites By Hilton Cincinnati Mason offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi and wired Internet. A 24-hour business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 960 square feet (86 square meters) and includes conference space. Barbecue grills, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Homewood Suites By Hilton Cincinnati Mason. Free self parking is available. This 3-star Mason hotel is smoke free.

  • 115 guestrooms or units
  • 4 levels
  • 960 sq ft of conference space
  • 86 sq m of conference space
  • Built in 2014
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Grocery service (free)
  • BBQ grill(s)
  • Gift shop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Homewood Suites By Hilton Cincinnati Mason offers 115 air-conditioned accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Cable television is provided. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided weekly.

  • In-room kitchen
  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • Television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (weekly)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 100.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Food service has been amended for enhanced safety
  • Staffed front desk
  • Children stay free - maximum age 17
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Homewood Suites Hilton Cincinnati Mason
  • Homewood Suites Hilton Hotel Mason Cincinnati
  • Homewood Suites By Hilton Cincinnati Mason, OH Ohio
  • Homewood Suites Hilton Cincinnati Mason Hotel
  • Homewood Suites By Hilton Cincinnati Mason Ohio
  • wood Suites Hilton Cincinnati
  • Homewood Suites By Hilton Cincinnati Mason Hotel
  • Homewood Suites By Hilton Cincinnati Mason Mason
  • Homewood Suites By Hilton Cincinnati Mason Hotel Mason

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.