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4.2 out of 5

"Pros: The hotel was clean, the staff was nice, check in was easy, the location is great and in a very nice area, breakfast was your typical/average fr ... " More

By a verified traveler on Mon 04 Oct 2021

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Hotel Description

Enjoy free breakfast at this Mason hotel

In suburbs

You'll be within 6 miles (10 km) of Kings Island and 9 miles (15 km) of Beach Waterpark. Also within 9 miles (15 km) are Lindner Family Tennis Center and Kenwood Towne Centre.

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free Internet, comfy beds

Featuring conveniences like refrigerators and microwaves, the 106 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Pillowtop beds, coffee/tea makers, and free weekday newspapers are also available.

Standard Room, 1 King Bed, Accessible (Mobility Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$80* Per night/room Dec 5 - Dec 6

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Express & Suites Cincinnati - Mason, an IHG Hotel ratings based on 25 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express & Suites Cincinnati - Mason, an IHG Hotel

Everyone (6) Couples (1) Family (5)
4 out of 5
Pros: The hotel was clean, the staff was nice, check in was easy, the location is great and in a very nice area, breakfast was your typical/average free breakfast, not great but not bad. Cons: the water pressure in the shower was very low which made it hard to rinse the conditioner out of your hair. There was very little soundproofing, you could hear every little footstep and door close. The pool was too cold, my kid’s lips turned purple after a few minutes and it was too cold for me to get in at all. They should add a hot tub or at least heat the pool more.

Posted by on Oct 4, 2021

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Comment from Hotel Management

Oct 12, 2021 by Jessica

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments

4 out of 5
I liked that we arrived early and they checked us in. I didn't like the motion sensor light in the front door area.

Posted by on Jul 29, 2021

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Comment from Hotel Management

Aug 1, 2021 by Jessica

We are happy you got to check in early, we apologize about the sensor light. We hope to see you in the future

2 out of 5

Posted by on Jul 22, 2021

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5 out of 5
The hotel was nice and clean. The only thing i didnt like was the pillows and the bed was too high. Im short and i had to climb onto the bed. The pillow was uncomfortable.

Posted by on Jun 4, 2021

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Comment from Hotel Management

Jul 2, 2021 by Jessica

Thank you for taking the guest survey! We appreciate any and all feed back! - thank you

1 out of 5
First room we checked into didn't have a working tv. Had to repack andmove to another room. Moved there unpacked, left for dinner with family. We didn't get in until midnight. Had to call down at 12:30AM because our toilet didn't flush. So we had to change rooms again at 1am. Manager took 20.00 off our bill because we got such a good rate we didn't pay much to begin with. REALLY!!! I also didn't plan on the disaster that was this hotel. I was shocked we were even charged. I have ALWAYS stayed at Holiday Inn, but may not after the way we were treated this time. Very bad stay, I wouldn't recommend anyone stay there.

Posted by on May 22, 2021

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Comment from Hotel Management

Jul 19, 2021 by Laura, Director of Corporate Sales

Sorry for our delay in replying to your survey. We appreciate the time that you took to complete the review and sorry that your stay was not a perfect stay. We will certainly address your concerns with our maintenance staff, so that future guests do not encounter the same issues. This is not typical of our hotel as we typically receive very high scores. We again apologize and do hope you will give us another chance should you return to the area next summer.

5 out of 5

Posted by on Apr 24, 2021

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5 out of 5

Posted by on Oct 26, 2020

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5 out of 5

Posted by on Oct 4, 2020

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1 out of 5
I had a problem with the front desk everytime i called they put me on hold for 15 minutes or more and then the phone hung up this went on four different times the rooms wasn't really clean and no cleaning service until i checked out

Posted by on Jun 15, 2020

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4 out of 5
My reservation did not reflect changes made before the cancellation deadline. This caused difficulty at checkin and I was incorrectly charged for an additional night.

Posted by on Jul 18, 2019

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About the Holiday Inn Express & Suites Cincinnati - Mason, an IHG Hotel

Location 5100 Natorp Blvd, Mason, OH 45040

Property Features

Holiday Inn Express & Suites Cincinnati - Mason, an IHG Hotel offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. Event space at this hotel measures 810 square feet (73 square meters). Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express & Suites Cincinnati - Mason, an IHG Hotel. Self parking is free. This Mason hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 4 levels
  • 810 sq ft of conference space
  • 73 sq m of conference space
  • Built in 2008
  • To-go breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • 1 conference room

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express & Suites Cincinnati - Mason, an IHG Hotel offers 106 accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Mason hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Guests under 19 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Kayaking nearby
  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Guests arriving after midnight should use the intercom to request assistance.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Holiday Inn Express Cincinnati Mason
  • Holiday Inn Express Hotel Mason Cincinnati
  • Holiday Inn Express Cincinnati Mason Hotel
  • Holiday Inn Express Suites Cincinnati Mason
  • Inn Express Cincinnati Mason
  • Holiday Inn Express Suites Cincinnati Mason

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.