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MainStay Suites Chicago Hoffman Estates

2.5-star property
2875 Greenspoint Pkwy, Hoffman Estates, IL 1-855-201-7819
3.4 out of 5
See all 12 travelocity Reviews

"I like the cleanliness of the room. I did not like that the front desk representative only had one extra pillow for a family of four. (There was only ... " More

By a verified traveler on Wed 31 Aug 2022

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Hotel Description

Hotel near Arboretum of South Barrington in Hoffman Estates

In Hoffman Estates

At this Hoffman Estates hotel, you'll be within 3 miles (5 km) of Arboretum of South Barrington and 6 miles (10 km) of NOW Arena. Schaumburg Medieval Times and Harper College are also within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. There's a 24-hour gym on site, and laundry facilities and barbecue grills are also offered.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$59* Per night/room Dec 21 - Dec 22

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

MainStay Suites Chicago Hoffman Estates ratings based on 12 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for MainStay Suites Chicago Hoffman Estates

Everyone (5) Couples (2) Family (7)
3 out of 5
I like the cleanliness of the room. I did not like that the front desk representative only had one extra pillow for a family of four. (There was only two in the room.)

Posted by on Aug 31, 2022

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Comment from Hotel Management

Sep 1, 2022 by Hotel Management

Dear Nora,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope to see you again!Sincerely,

1 out of 5
It was the worst experience. They have no room service, you have to take your dirty towels to the lobby and exchange for new ones, I had to go and ask for toilet paper and they told me THEY had NO TOILET paper????? I had so what are we suppose to do and the receptionist just shrugged their shoulders. Place was dirty, blankets ripped, fridge and dishes filthy. Really terrible experience.

Posted by on Aug 8, 2022

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Comment from Hotel Management

Aug 9, 2022 by Rosalia

Dear Mayra, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2 out of 5
Staff was great, but property needs some serious attention. First room we were given was not cleaned, so they moved us to a clean room. Bedroom had no overhead light, only wall sconces. Pull out couch in the living room area was stained/nasty and so was the bed (with a paper-thin mattress). Kitchen area was clean, but in both rooms, the fridge was dented in multiple places? Odd. Hallway carpet needs deep cleaning, and rolling bins of trash sitting by the elevators didn't contribute positively to the smell. Whoever was above us sounded like they were renovating the room until 2:30AM. Like I said, staff was very kind, but overall super negative experience. Feels very old and needs updating. I booked based on great reviews, but I have a feeling they must have been from a while ago.

Posted by , from Monticello on Oct 6, 2021

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Comment from Hotel Management

Oct 8, 2021 by Rosalia

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

1 out of 5
Giving wrong room key. Walked in on the worse smelling room with guy in bed. New room had no towels or any soaps, etc. tv remote batteries were dead. Each time I had to look for front desk help bc manager was smoking.

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 15, 2021 by GM

Hello, I read your review and it is quite concerning. First let me apologize for any problems or issues you had.. Please feel free to call the hotel directly so that we can get more details and ensure that this never happens again. Appreciate the feedback.

4 out of 5

Posted by on Jan 19, 2020

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Comment from Hotel Management

Jan 21, 2020 by REBB

Thank you for staying with us and also for filling out this survey. We really appreciate it!

5 out of 5
Very well stocked and organized breakfast area, very clean room which looked to be recently updated. Friendly check in and check out. Plan to stay again on next visit to the area.

Posted by on Dec 26, 2019

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Comment from Hotel Management

Dec 28, 2019 by REBB

Hello, We really appreciate your feedback and your survey. Thank you for staying with us and we hope to see you again soon.

5 out of 5
Safe area. Plenty of parking. Easy entrance and lot was well lot. No houses around property. Big plus.

Posted by on Sep 11, 2019

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Comment from Hotel Management

Sep 16, 2019 by Karolina

Hello Roman, Thank you for staying with us !!!! And thank you for your kind review :) :) :)

3 out of 5
It was just average. First room we got did not have sheets on bed and none in room. Got there late and were tired so very inconvenient to be moved. Only thing that was real good was breakfast. Rest was poor or average .

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 1, 2019 by Karolina GM

Good Evening, I apologize for checking you in into a room that was not ready for your arrival. I will defenietly check how taht mistake could happen. Thank you for sharing your kind comment about breakfast. I will make sure that Ravynn who serves breakfast is recognized.

4 out of 5

Posted by on May 12, 2019

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Comment from Hotel Management

May 14, 2019 by Karolina

Thank you for staying with us and for taking your time to review our hotel!

3 out of 5

Strobe light over bed!!!

I truly understand the fire safety requirements of a room with a kitchenette, but do they have to locate the blinking smoke detector directly over the bed ON THE CEILING???? White strobe alternates with red and green for your viewing pleasure while you try to figure out if you can make a blindfold out of your underwear. I had already unplugged the full sized refrigerator which sounded like a semi driving through the room and tied the curtains together to keep them from blowing around when the a/c came on. I really wanted to sleep, not remodel the room. Breakfast was disgusting.

Posted by , from l on Nov 19, 2016

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About the MainStay Suites Chicago Hoffman Estates

Location 2875 Greenspoint Pkwy, Hoffman Estates, IL 60169

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A 24-hour fitness center, barbecue grills, and a vending machine are also featured at the business-friendly MainStay Suites Chicago Hoffman Estates. Self parking is free. This Hoffman Estates hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 3 levels
  • Built in 1999
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Hanover Park Station (9.9 km / 6.1 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

MainStay Suites Chicago Hoffman Estates offers 120 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium satellite channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room kitchen
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 10 per pet, per night (maximum USD 150 per stay), plus a deposit of USD 50.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 10 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hawthorn Suites Wyndham Chicago Hoffman Estates
  • Hawthorn Suites Wyndham Hotel Hoffman Estates Chicago
  • Hawthorn Suites Wyndham Chicago Hoffman Estates Hotel
  • Candlewood Suites Chicago-Hoffman Estates Hotel Hoffman Estates
  • Candlewood Suites Hoffman Estates
  • Hoffman Estates Candlewood Suites
  • Candlewood Hoffman Estates
  • Hawthorn Suites Wyndham Chicago Hoffman Estates Hotel Barrington
  • Hawthorn Suites Wyndham Chicago Hoffman Estates Barrington
  • Candlewood Hoffman Estates
  • Candlewood Suites Hoffman Estates
  • Hoffman Estates Candlewood Suites
  • MainStay Suites Chicago Hoffman Estates Hotel
  • Hawthorn Suites by Wyndham Chicago Hoffman Estates
  • MainStay Suites Chicago Hoffman Estates Hoffman Estates
  • MainStay Suites Chicago Hoffman Estates Hotel Hoffman Estates

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.