Best Hotel with above and beyond Service
Posted Sep 8, 2016 on Hotels
My Wife and I stayed here for our 2 year anniversary. We are locals, but wanted to stay somewhere that had great ratings and was affordable downtown around the Magnificent Mile area. We stumbled upon the Kinzie Hotel from Trivago, and booked a room with 2 beds. What we soon learned about the Kinzie Hotel was that not only did they have the best deal of the day, but they go above and beyond for their visitors. For starters, when we first arrived and told the front desk guy(Drake) that we were celebrating our 2 year anniversary he quickly pointed out that we were staying in a double bedded room. We explained how by the time that we booked our hotel, all the one bedroom king bedded rooms were booked. He personally searched for a one bedroom with a king size bed and upgraded us free of charge. The room was perfect! Also, Robert who is the bartender in the lounge was very helpful with helping my wife choose which drinks she would like. He was very knowledgeable and friendly and I thank him for having the patience with her on making her selection. The whole staff that we encountered was friendly and helpful and we will definitely be recommending this hotel to everyone we know, and will be returning soon for another stay.