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Holiday Inn Express & Suites Waukegan, an IHG Hotel

2.5-star property
611 Lakehurst Rd, Waukegan, IL 1-855-201-7819

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4.0 out of 5
Very good!
See all 17 Travelocity Reviews

"Great Help with a exceptional customer service and clean smell. " More

By a verified traveler on Sat 01 Aug 2020

Points Of Interest

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Hotel Description

Hotel near Six Flags Great America in Waukegan

In Waukegan

Within 6 miles (10 km) of this hotel, you'll find Six Flags Great America and Naval Base Great Lakes. Lake Michigan and Rosalind Franklin University of Medicine and Science are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 96 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include coffee/tea makers, free newspapers, and free local calls.

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$114* Per night/room Jul 4 - Jul 5

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 7 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Holiday Inn Express & Suites Waukegan, an IHG Hotel ratings based on 17 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express & Suites Waukegan, an IHG Hotel

Everyone (8) Family (4)
5 out of 5
Great Help with a exceptional customer service and clean smell.

Posted by , from Green Bay on Aug 1, 2020

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Comment from Hotel Management

Aug 3, 2020 by GM

Hello Jp, Thank you for the 5 out of 5. Glad you enjoyed our customer service, and especially our clean smell. See you again soon. Thank you, Justin S.

1 out of 5

Posted by on Jun 6, 2020

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Comment from Hotel Management

Jun 8, 2020 by GM

Hello Anonymous, Thank you for submitting your review of your stay with us. I'm interested in hearing some details so that I can work with my team to improve the services we provide. Please reach out to me directly by contacting the hotel. Thank you, Justin S.

5 out of 5
I believe the fine young man that assisted me name was Tyrone. observing the way he assisted the couple in front of me and the way he handled me . This man loves to work with people . I have not had such great service wile checking in to any hotel on my travels. Hopefully he stays at this branch for he is a credit to your hotel . I will be staying with you again

Posted by on Dec 22, 2019

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4 out of 5

Posted by on Oct 14, 2019

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5 out of 5
Everything was clean, seemed like our room was recently renovated. Fridge and microwave were great. Breakfast was good. Nice selection. Pool area was not well lit and kind of small, but functional. Convenient location to the area. I would stay there again.

Posted by on Jun 21, 2019

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Comment from Hotel Management

Aug 14, 2019 by General Manager

We would love to have you stay with us again! All of our rooms are now fully renovated, and we are loving it. We hope you do too.

5 out of 5
I slept so good , clean very clean , no bad smell , peaceful sleep ....

Posted by on Apr 14, 2019

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5 out of 5

Posted by on Mar 31, 2019

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2 out of 5
Pool dirty,heater not working and toilet not flushing.

Posted by on Jan 1, 2019

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5 out of 5
Stayed here for my son's Navy graduation. Hotel staff was very friendly and helpful. The Hotel streams the graduation and has a small reception afterwards. The rooms are clean and beds are comfortable. Nice place to stay.

Posted by , from Pennsylvania on Nov 13, 2018

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2 out of 5

Rude staff and mold in the bathroom

I brought my family here so we could visit my sister in law in the Navy. Things started out fine then there was a birthday party of teenagers which is normally fine but this group kept screaming at the top of the lungs in the pool area. I asked them to keep it down and when they started up again I asked to hotel staff and they ignored my request to ask the girls to keep it down or find their mother to keep it down. I called down stairs several times after 9:00 pm to keep ask the girls to be quiet and the staff ignored me again but after 9:30pm offered me a new room but my step son was already asleep. The next day I tried to talk to the new staff and I was taked over and down to. I couldn't get a word in when i was trying to explain I don't mind teenagers having a good time but no one should be screaming that loud and i paid for my family and I to enjoy this hotel and we were extremely disappointed with the staff, the lack of cleaning, and lack of respect. I will never stay at this hotel again and I warn others how disappointed you'll be.

Posted by on Feb 20, 2018

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Comment from Hotel Management

Feb 21, 2018 by Priti Bheda

I am so sorry that you didn't have a great experience due to other guests! I understand how difficult it is to rest when there are guests that continue to make noise. We do have quiet hours in place from 10pm to 7am for this reason. I am sorry that some guests could not respect and follow the policy put in place. I do apologize that you were not pleased with the way your concern was handled. I will show my Front Desk staff your comments so that we can be more proactive, in order to provide better customer service! Priti Bheda General Manager

About the Holiday Inn Express & Suites Waukegan, an IHG Hotel

Location 611 Lakehurst Rd, Waukegan, IL 60085

Property Features

Holiday Inn Express & Suites Waukegan, an IHG Hotel offers its guests an indoor pool, a spa tub, and a fitness center. Public spaces have free WiFi and wired Internet. A business center and a meeting room are available. Free breakfast is served daily. The business-friendly Holiday Inn Express & Suites Waukegan, an IHG Hotel also features multilingual staff, complimentary newspapers in the lobby, and a fireplace in the lobby. Free self parking is available. This Waukegan hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Chicago O'Hare International Airport (ORD) (47.1 km / 29.3 mi)
  • Train station: North Chicago Station (6.2 km / 3.9 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites Waukegan, an IHG Hotel offers 96 air-conditioned accommodations with safes and complimentary newspapers. 55-inch flat-screen televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. This Waukegan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Waukegan
  • Holiday Inn Express Waukegan
  • Waukegan Holiday Inn Express
  • Holiday Inn Express Waukegan Hotel
  • Holiday Inn Express Suites Waukegan
  • Holiday Inn Express Suites Waukegan
  • Holiday Inn Express & Suites Waukegan, an IHG Hotel Hotel
  • Holiday Inn Express & Suites Waukegan, an IHG Hotel Waukegan

You should know

  • Pool access available from 8:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Holiday Inn Express & Suites Waukegan, an IHG Hotel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.