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"No type of free breakfast with our stay, this is a nice service " More

By a verified traveler on Wed 13 Oct 2021

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Hotel Description

3-star hotel near Gurnee Mills

In Gurnee

You'll be within half a mile (1 km) of Gurnee Mills and 2 miles (3 km) of Six Flags Great America with a stay here. Also, Gold Pyramid House is within 3 miles (5 km) and University Center of Lake County is within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking and a free area shuttle.

Free Internet, cable TV

The 210 guestrooms offer free WiFi and free wired Internet, TVs with cable channels, and room service. Premium bedding, coffee/tea makers, and free newspapers are also available.

Room, 1 King Bed, Accessible, Non Smoking (Mobility Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$104* Per night/room Nov 7 - Nov 8

Room, 1 King Bed, Accessible, Non Smoking (Mobility Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 6 Max

Suite, Accessible, Non Smoking (Mobility Tub)

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Suite, Accessible, Non Smoking (Mobility Roll-In Shower)

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Gurnee Convention Center, an IHG Hotel ratings based on 15 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Gurnee Convention Center, an IHG Hotel

Everyone (6) Business (1) Family (8)
5 out of 5
No type of free breakfast with our stay, this is a nice service

Posted by on Oct 13, 2021

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1 out of 5
When we checked in the lobby had beer bottles on the floor garbage on tables in the common area and on the outside area cigarette butts scattered everywhere tables cluttered with leftover an eaten food trash alcohol bottles. The property was so disgusting and the pictures online did not match the room that we checked into the room the carpet was sticky in the bedroom the bathroom had mold the chairs in the common area in our room had suspicious stains, The pull out bed the couch had brown stains the room stunk, we were on the first floor it was so loud cars were revving up outside Our window at 3 AM. The group we were with had a room on the fourth floor which completely smelled of marijuana, we reported it to the front desk and they acted like that wasn’t important and it was not concerning and pretty much did not care. We were Under the impression from the photos from the booking site showed to pull out beds and one king size bed there was one couch with a pull out bed we went to the front desk and that’s for a rollaway bed they of course did not have any they did not have any extra pillows or blankets available. If it wasn’t so late at night when we checked in we would’ve driven home it was absolutely the worst hotel I’ve stayed in it was absolutely disgusting and I don’t usually leave reviews but this needs to be addressed because when we showed our concerns to the front desk they could care less

Posted by on Sep 6, 2021

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Comment from Hotel Management

Sep 14, 2021 by FOM

Thank you for choosing to stay at the Holiday Inn Chicago North-Gurnee. And providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues you experienced from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Gurnee!

4 out of 5
Everyone was kind and friendly. The hotel room was clean and comfortable.

Posted by on Apr 18, 2021

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Comment from Hotel Management

Apr 23, 2021 by Rose T.

Thank you for taking the time to review your recent stay. We appreciate your positive feedback regarding your experience and we look forward to your future visits to the Holiday Inn Chicago North-Gurnee

5 out of 5
Very clean and staff very polite it was near the mall

Posted by on Feb 1, 2020

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4 out of 5
The fact that I could get to pool without going through lobby! That you did not have complimentary coffee in lobby

Posted by on Oct 5, 2019

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5 out of 5

Posted by on Jul 28, 2019

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3 out of 5
Ice machine on our floor did not work. Washing machine out of service. Mold on the vent in bathroom. No frig in rooms. Carpets very worn and dirty. Hallways very hot. Lobby was nice. Great location. Near shopping and restaurants, Front desk staff very nice.

Posted by on Jul 27, 2019

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4 out of 5

Posted by on Mar 17, 2019

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5 out of 5

Very attentive staff-super clean!

Pros: Staff! A good staff is so important and this hotel has some of the best.
Cons: Room service for lunch and dinner.
Location: Close to Gurnee Mills and restaurants. They also have a shuttle bus.
I stayed for the weekend. The staff was excellent. Very friendly, and were willing to go out of their way to make your stay a good one. Room was fully cleaned everyday, and was spotless upon arrival. I will be visiting the area a lot in the future and plan to stay there every time. The pool was nice and the restaurant and bar was excellent.

Posted by , from Hayward Wi on Sep 20, 2016

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4 out of 5

Good location close to Great Lakes Navy Training

Nice hotel, full service restaurant and bar. Across the street from a large shopping mall. Very convenient

Posted by , from F on Sep 6, 2016

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About the Holiday Inn Gurnee Convention Center, an IHG Hotel

Location 6161 West Grand Ave, Gurnee, IL 60031

Property Features

Holiday Inn Gurnee Convention Center, an IHG Hotel offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 10000 square feet (900 square meters) and includes conference space. The business-friendly Holiday Inn Gurnee Convention Center, an IHG Hotel also features multilingual staff, concierge services, and complimentary newspapers in the lobby. Self parking is free. This 3-star Gurnee hotel is smoke free.

  • 1 building
  • 210 guestrooms or units
  • 4 levels
  • 10000 sq ft of conference space
  • 900 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Free theme park shuttle
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free area shuttle, theme park shuttle, and shopping center shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Gurnee Convention Center, an IHG Hotel offers 210 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. This Gurnee hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Bathtub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Spice Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 2 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 2 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.95 per person (approximately)
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Convention Hotel Gurnee Center
  • Holiday Inn Gurnee Convention Center
  • Holiday Inn Gurnee Hotel Gurnee
  • Holiday Inn Gurnee Convention Center Hotel
  • Holiday Inn Gurnee Convention Center Hotel
  • Hotel Holiday Inn Gurnee Convention Center Gurnee
  • Gurnee Holiday Inn Gurnee Convention Center Hotel
  • Hotel Holiday Inn Gurnee Convention Center
  • Holiday Inn Gurnee Convention Center Gurnee
  • Holiday Inn Convention Center Hotel
  • Holiday Inn Convention Center
  • Gurnee Convention Center
  • Holiday Inn Gurnee Convention Center
  • Holiday Inn Gurnee Convention Center, an IHG Hotel Hotel
  • Holiday Inn Gurnee Convention Center, an IHG Hotel Gurnee
  • Holiday Inn Gurnee Convention Center, an IHG Hotel Hotel Gurnee

You should know

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.