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Extended Stay America - Chicago - Woodfield Mall

2.5-star property
1200 American Ln, Schaumburg, IL 1-855-201-7819

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3.2 out of 5
See all 9 Travelocity Reviews

"The staff was very nice and helpful, especially Syed. Very clean, comfy beds and pillows, quiet place. Very nice place overall " More

By a verified traveler on Tue 11 Feb 2020

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Hotel Description

Hotel near Woodfield Mall in Schaumburg

In Schaumburg

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Woodfield Mall and within 2 miles (3 km) of Schaumburg Convention Center. Legoland Discovery Center and Schaumburg Medieval Times are also within 3 miles (5 km).

Round-the-clock service

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free WiFi, kitchens

The 104 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and free local calls. Housekeeping is available on request.

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$63* Per night/room May 2 - May 3

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America - Chicago - Woodfield Mall ratings based on 9 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America - Chicago - Woodfield Mall

Everyone (6) Family (2)
5 out of 5
The staff was very nice and helpful, especially Syed. Very clean, comfy beds and pillows, quiet place. Very nice place overall

Posted by on Feb 11, 2020

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Comment from Hotel Management

Feb 11, 2020 by Hotel Management  

Thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also glad you liked your spotless, comfortable accommodations, and our courteous associates. We also appreciate your kind compliments about our staff member Syed, and we will be sure to share your comments with him as he will be so pleased. Thank you also for being our guest, and we look forward to seeing you back soon. Sincerely, Hotel Management

3 out of 5

Posted by on Jun 9, 2019

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5 out of 5
Front desk employee Matt vas very kind and so helpful! Thank you very much Math .

Posted by on Mar 16, 2019

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Comment from Hotel Management

Mar 17, 2019 by Hotel Management

We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management

4 out of 5

Posted by on Sep 17, 2018

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Comment from Hotel Management

Sep 18, 2018 by Hotel Management

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management

1 out of 5

Unprofessional

We checked in at 2pm on Monday and was booked until Thursday. We quickly unbooked at 8pm on Monday. We had a horrible experience with the staff. I would not recommend this to Anyone. I rate this experience a zero. We were in town for a funeral and the experience was so traumatic we unbooked and had to make other arrangements. Horrible.

Posted by , from CO on Aug 2, 2018

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Comment from Hotel Management

Aug 7, 2018 by Hotel Management

Kimberly, thank you for staying at our hotel and for sharing your feedback. Exceptional service for every guest is our highest priority, so we are disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, Hotel Management

1 out of 5

Bloody bedsheets

The room wasn't ready. When we finally got one, it was dirty and had the sheets had blood on them. Completely gross!

Posted by on Jun 11, 2017

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Comment from Hotel Management

Jun 15, 2017 by General Manager

Please accept our sincerest apologies for problems with your room. Our rooms are subjected to strict standards of cleanliness, and what you described is not acceptable, or normal at our hotel. Remedial steps within our housekeeping department are underway to ensure this does not happen again. I hope you will give us another opportunity to have you as our guest. I am confident we can replace this experience with a more positive memory! Sincerely, General Manager

2 out of 5

Never again

Our bathroom smelled of urine. The heat was cranked way up when we arrived. Housekeeping knocked on our door at 9am waking us out our sleep to ask if we were checking out or staying an extra day. Very disappointed in our stay

Posted by , from chicago heights on Mar 20, 2017

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4 out of 5

Hotel good, Travelocity no so much.

I stayed here when I arrived to O'hare and it was a very good hotel for the price. I booked another night for my departure date, but I had to cancel because I wouldn't make it in time. Cancelling the reservation with the hotel was fast and easy, but getting the money back, wasn't. I was told by the hotel employee that I had to cancel through Travelocity to get my money back. When I went to see the webpage to do that, it had no info or link to actually do it. Now I am down $75 because of it and I am sure I won't be getting it back. I wish I could rate Travelocity separately, because the hotel itself was ok, but travelocity's cancellation process sucks. Travelocity, if you actually go through your user's feedback, help me.

Posted by on Dec 4, 2016

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4 out of 5

pleasure and sight seeing

Pros: Convenient and close to all shopping centers
Cons: room service
Location: very close to all Interstate Highways
Rooms need baskets for placing used towels, some rooms have baskets and some don't

Posted by on Jul 26, 2016

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About the Extended Stay America - Chicago - Woodfield Mall

Location 1200 American Ln, Schaumburg, IL 60173

Property Features

Extended Stay America - Chicago - Woodfield Mall offers its guests coffee/tea in a common area, laundry facilities, and complimentary use of a nearby fitness facility. WiFi is free in public spaces. The business-friendly Extended Stay America - Chicago - Woodfield Mall also features a safe deposit box at the front desk and an elevator. Self parking is free. This Schaumburg hotel is smoke free.

  • 104 guestrooms or units
  • 3 levels
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Chicago O'Hare International Airport (ORD) (23.5 km / 14.6 mi)
  • Train station: Palatine Station (8.1 km / 5.1 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - Chicago - Woodfield Mall offers 104 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Chicago Woodfield Mall-Convention Ctr
  • Extended Stay America - Chicago - Woodfield Mall Hotel
  • Extended Stay America Chicago Woodfield Mall-Convention Ctr
  • Extended Stay America - Chicago - Woodfield Mall Schaumburg
  • Extended Stay America Chicago Woodfield Mall Convention Ctr
  • Extended Stay America Chicago Woodfield Mall Convention Ctr
  • Extended Stay America Chicago Woodfield Mall Convention Ctr

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.