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DoubleTree by Hilton Chicago - Schaumburg

4-star property
800 National Pkwy, Schaumburg, IL 1-855-201-7819
3.9 out of 5
Good!
See all 15 travelocity Reviews

"Litter in the yard around property and pool needs refinished and heated " More

By a verified traveler on Mon 12 Sep 2022

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Hotel Description

Enjoy the indoor pool at this 4-star Schaumburg hotel

In shopping district

Within 2 miles (3 km) of this Schaumburg hotel, you'll find Woodfield Mall and LEGOLAND® Discovery Center. Schaumburg Convention Center and Topgolf are also within 3 miles (5 km).

Renovated in 2016

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking and a free area shuttle.

One King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$98* Per night/room Oct 15 - Oct 16

Junior Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking, Corner (15% Larger Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Two Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

DoubleTree by Hilton Chicago - Schaumburg ratings based on 15 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Chicago - Schaumburg

Everyone (5) Couples (2) Family (5)
5 out of 5
Litter in the yard around property and pool needs refinished and heated

Posted by on Sep 12, 2022

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2 out of 5
Nice room, terrible service. The Hilton Honors app promised contact-free check-in and digital key but I still had to physically check in and get plastic room keys. I got no maid service my entire visit (4 nights), so my trash cans were packed, I used the same towel the entire time, and ran out of shampoo on day two. I'm tired of hotels using the environment and COVID as excuses to not hire maids and service rooms! I didn't even know the DoubleTree cookies were a thing until my daughter and her family checked in a day after me and they all got them. My son and I didn't get offered one at check-in. I was glad to see they offered breakfast as that would make my mornings go much smoother. Then, to my surprise, I showed up in the morning to see they charged $13 for the same style of breakfast buffet that Holiday Inn Express and others offer for free. We ate elsewhere all weekend. All in all, I expected much better from DoubleTree and the Hilton name. I'll probably use the chain again, but not this location ever.

Posted by on Jun 15, 2022

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5 out of 5

Posted by , from DUMONT on Jan 3, 2022

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3 out of 5
Good location and bed was comfortable. Was given a handicap accessible room when I didn’t request or need one and the room amenities were disappointing. No counter space, no full length mirror, shower floor extremely slippery, shower water pooled all over bathroom.

Posted by on Jul 26, 2021

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Comment from Hotel Management

Sep 22, 2021 by Thomas Hareland

Thanks for staying with us and thanks for taking the time to complete an Expedia review on our hotel. We really appreciate the feedback as we are constantly making improvements to our products and service. Hope to see you again soon.

4 out of 5
It was a pleasant stay during these more difficult times. The facility was clean and comfortable

Posted by on Apr 27, 2021

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3 out of 5

Posted by on Mar 30, 2021

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2 out of 5
The hotel did not offer daily housekeeping services; I had to ask for clean towels and tissues and I only knew this by figuring it out on my own. I was not told this at check-in. My bed was not made once during my stay. I had to search out coffee cups and was not given any refills on coffee/tea. I had to move the in-room coffee maker to a different location because where they have it placed was impossible to open the lid to add water. There was no food service in the hotel; only a small snack area. I was charged for hand sanitizer and wipes. Only a few of the front desk staff were friendly and helpful; some were not at all. Both elevators broke during my stay. Often times the front desk staff was no where to be found.

Posted by on Mar 26, 2021

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3 out of 5
good location and value foe money clean convenient

Posted by on Jun 22, 2020

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5 out of 5

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 26, 2019 by Thomas Harleand, Operations Manager

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are happy to see that your overall stay was pleasant. We look forward to welcoming you back to our hotel in the not too distant future, thank you so much for choosing the Double Tree by Hilton – Schaumburg

5 out of 5
Everything was good. Parking lot is a little shabby, but overall a great hotel.

Posted by on Aug 12, 2019

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Comment from Hotel Management

Sep 26, 2019 by Thomas Hareland, Operations Manager

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are happy to see that your overall stay was pleasant. We look forward to welcoming you back to our hotel in the not too distant future, thank you so much for choosing the Double Tree by Hilton – Schaumburg.

About the DoubleTree by Hilton Chicago - Schaumburg

Location 800 National Pkwy, Schaumburg, IL 60173

Property Features

DoubleTree by Hilton Chicago - Schaumburg offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour business center and a meeting room are available. The business-friendly DoubleTree by Hilton Chicago - Schaumburg also features gift shops/newsstands, concierge services, and complimentary newspapers in the lobby. A free area shuttle within 5 mi is available. Free self parking is available. A complete renovation of DoubleTree by Hilton Chicago - Schaumburg was completed in June 2016. This 4-star Schaumburg hotel is smoke free.

  • 189 guestrooms or units
  • 5 levels
  • Built in 1986
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator (on request)
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge) , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Roselle Medinah Station (7.9 km / 4.9 mi)
  • Property shuttles: Free area shuttle within 5 mi
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Chicago - Schaumburg offers 189 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is offered daily and refrigerators can be requested. Renovation of all guestrooms was completed in June 2016.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

DoubleTree by Hilton Chicago - Schaumburg has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Chicago Schaumburg
  • DoubleTree Hilton Hotel Schaumburg Chicago
  • Doubletree Hotel Chicago Schaumburg
  • Doubletree Schaumburg
  • Schaumburg Doubletree
  • DoubleTree Hilton Chicago Schaumburg Hotel
  • DoubleTree by Hilton Chicago - Schaumburg Hotel
  • DoubleTree by Hilton Chicago - Schaumburg Schaumburg
  • DoubleTree by Hilton Chicago - Schaumburg Hotel Schaumburg

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.