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Hotel Principe

3.0 star property
3-star hotel perfect for exploring Chetumal

Choose dates to view prices

Photo gallery for Hotel Principe

Relax by the pool surrounded by lush greenery and comfortable seating.
Enjoy a tranquil retreat with a view of palm trees from the large window, featuring a comfortable chair, dresser, and stylish wardrobe.
Two single beds with colorful quilted bedspreads, a framed painting, and a small table with a telephone and flowers.
Relax in this stylish living room with two sofas, a coffee table, and a large abstract painting.
Stunning building with a clean facade, multiple windows, and a central staircase, set amidst a beautifully landscaped outdoor space.

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Prolongacion Heroes #326, Chetumal, QROO, 77010
  • Museum of Maya Culture
    ‪11 min walk‬
  • Chetumal Ferry Terminal
    ‪3 min drive‬
  • Palacio de Gobierno
    ‪3 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Double Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Standard Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room, 2 Double Beds

1 bedroom, in-room safe, iron/ironing board, free WiFi

Executive Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Chetumal

Heart of Chetumal.Stay at this Chetumal hotel and you'll be within half a mile (1 km) of Museum of Maya Culture and 2 miles (3 km) of Museo de la Ciudad. Mega Escultura and Planetarium Yook'ol Kaab are also within 2 miles (3 km).

What's nearby

  • Museum of Maya Culture - 11 min walk - 0.6 miles
  • Palacio Municipal De Othon P. Blanco - 3 min drive - 1.6 miles
  • Explanada de la Bandera - 3 min drive - 1.6 miles
  • Chetumal Ferry Terminal - 3 min drive - 1.8 miles
  • Palacio de Gobierno - 3 min drive - 1.8 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 11 min drive

Restaurants

  • ‪Yazid Pizza - ‬6 min walk
  • ‪Carnitas Estilo Michoacan "El Compadre - ‬9 min walk
  • ‪Yazi'd Pizza - ‬4 min walk
  • ‪Restaurant Bucaneros - ‬7 min walk
  • ‪La Terraza de Tito - ‬6 min walk

About this property

Hotel Principe

3-star hotel perfect for exploring Chetumal
Hotel Principe offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business center and 3 meeting rooms are available. A terrace, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at Hotel Principe. You'll have access to the health club at a partner property.

Smoking is allowed in designated areas at this 3-star Chetumal hotel.

  • 79 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Principe offers 79 air-conditioned accommodations with safes and complimentary bottled water. Televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Chetumal hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Languages

English, Spanish

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Property amenities

Family friendly

  • Children's pool
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 175 for adults and MXN 145 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (29 inches high)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 175 for adults and MXN 145 for children
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash.

We should mention

  • Pool access available from 6:00 AM to 10:30 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Principe Chetumal
Principe Chetumal
Hotel Principe Hotel
Hotel Principe Chetumal
Hotel Principe Hotel Chetumal

Frequently asked questions

How close is Hotel Principe to the airport?

Hotel Principe is 2.8 mi (11-min drive) away from the Chetumal, Quintana Roo (CTM-Chetumal Intl.) airport, the closest popular airport to the property.

Does Hotel Principe have an airport shuttle?

Airport shuttle services are not available at Hotel Principe.

How close is Hotel Principe to the beach?

This hotel is 2.1 mi (7-min drive) from Dos Mulas.

Does Hotel Principe offer free breakfast?

Free breakfast isn’t provided at Hotel Principe, but cooked-to-order breakfast is offered for a fee of MXN 175 for adults and MXN 145 for children. It's available every day from 7 AM to noon.

Is there a casino at Hotel Principe?

No, there is no casino at this hotel.

What time is check-in at Hotel Principe?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Hotel Principe?

Free parking is not available at this hotel.

Does Hotel Principe have a pool?

Hotel Principe features an outdoor pool and a children's pool. Guests can enjoy pool access from 6:00 AM to 10:30 PM.

Does Hotel Principe have a restaurant?

Hotel Principe is home to Arlequin, which features Regional cuisine.

Does Hotel Principe have a spa?

There are no spa services available at this hotel.

How close is Hotel Principe to downtown Chetumal?

Hotel Principe is 1.3 mi away from Chetumal.

Hotel Principe Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 66 out of 248 reviews
Rating 8 - Good. 79 out of 248 reviews
Rating 6 - Okay. 61 out of 248 reviews
Rating 4 - Poor. 19 out of 248 reviews
Rating 2 - Terrible. 23 out of 248 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Oswald

Stayed 1 night in Jan 2025

10/10 Excellent

Thomas, GARDENA

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2025

4/10 Poor

Ernesto

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Feb 2025

8/10 Good

BERNHARD

Stayed 1 night in Dec 2024

6/10 Okay

Marlon

Traveled with family and small children
Liked: Cleanliness, staff & service
Had stayed here long before and it is a nice hotel. My only issue is that it says WIFI and there is no WIFI. They should state that there is no wifi.
Stayed 1 night in Dec 2024

8/10 Good

GRACELIA

Traveled with family
Liked: Cleanliness, staff & service
Almost everything was good. Need to fix the issue with hot and cold water as the hot wasn't working. Suggestion for a microwave and cleaning of the pool after an amount of people have used it.
Stayed 1 night in Nov 2024

8/10 Good

Rhyanne

Liked: Cleanliness
Stayed 2 nights in Aug 2024

6/10 Okay

Adrianne

Disliked: Cleanliness
Stayed 1 night in Aug 2024

2/10 Terrible

Herman

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and price was good but the place is unsafe some of my stuff was stolen not a safe place to stay?
Stayed 1 night in Jul 2024

6/10 Okay

JOHANNA, bronx

Disliked: Cleanliness, amenities, property conditions & facilities
Very old, was not sure if it was properly clean.
Stayed 1 night in Jul 2024

2/10 Terrible

Jacob

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was horrible air conditioners did not work at all. They came up eight times to fix my air condition and never work, and never thought about putting me in a different room.
Stayed 1 night in May 2024

2/10 Terrible

Ryan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Emil

…
Stayed 2 nights in Apr 2024

2/10 Terrible

Kris

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I paid for 2 rooms before I arrived at the property just to avoid any hassle. When I checked in, I was told there were no room available. Two minutes later, the guy came and Said he just noticed that someone check out two hours ago and the rooms should be clean and ready. I got my room keys, went upstairs to my room just to find the room in a total mess. There were the sheets wrapped up on the bed, the floor was wet and dirty Towels on the floor. I then had to go back downstairs (Staying on the third floor) The elevator is not working so I had to use the stairs, Where I told the receptionist that the room was dirty. Who then told me that I would have to wait 1 and half hours for the room to be cleaned. I had no other option but to wait. After he came back and said the room was ready, I went back to the room. There were no towels or toilet paper. I had to again leave from the 3rd floor and go back downstairs and told him that there is no towels and there is no toilet paper in the room. They then gave me two towels one roll of toilet paper and I informed them that the room I booked, was 4 of us stating in. My wife, my 2 kids and I so I would need 2 additional towels. They said I can only get 2 towels still. I had to leave Hotel to purchase two towels, because we do not share towels at home. I got back went to use the bathroom on the toilet and the toilet seat caved in with me. I have pictures of how the room was when I arrived, and I also have pictures of the toilet.
Stayed 1 night in Mar 2024

6/10 Okay

Sam

Traveled with partner
They could not find our reservation when arrived
Stayed 1 night in Mar 2024

10/10 Excellent

Pierre

Stayed 1 night in Mar 2024

10/10 Excellent

Pierre

Stayed 2 nights in Mar 2024

6/10 Okay

Priscilla

Stayed 2 nights in Dec 2023

8/10 Good

Priscilla

Stayed 1 night in Dec 2023

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service
The place is just fine for the money, in a quiet area, nice parking, used to be very nice for sure - but now needs a bit off renovations, the linen is well worn out, towels are old, the ceiling needs attention, but ac worked, there was hot water and overall the place is clean. The staff is very nice and helpful. There is a restaurant on site too. We didn’t use the pool but it was open and looked usable:) overall a good option for small budget!
Stayed 1 night in Nov 2023

2/10 Terrible

Delroy

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay never happened. When we arrived, we were told they had no room. When we showed our reservation with proof of payment, they said they wouldn’t honor the reservation and we needed to get a refund from Expedia. They claimed their system is not updated , hence why it showed they had available rooms on Expedia. Terrible staff with bad attitudes.
Stayed 1 night in Aug 2023

8/10 Good

Abram

Stayed 1 night in Jul 2023

4/10 Poor

Kiyah

Traveled with group
Disliked: Amenities
We weren’t able to ask for extra towels after the pool so we had to shower with the wet ones. The internet connection is non existent. No do not disturb sign so room service comes into your room while you sleep. The bathroom has no floor mat and we had bugs in our bathroom. The pool was nice. Hotel is not good for a vacation stay but for just a quick check in and out.
Stayed 2 nights in Jul 2023

2/10 Terrible

Fredrico

Traveled with family
Disliked: Cleanliness, staff & service, amenities
We didn’t get to stay at the hotel, their rooms were not secured- our room window which was almost the size of the door could not lock! There was no wifi for us to stay connected with family & friends plus the staff had us in circles before even attempting to address us. The pool water was very dirty looking and no flowing water. I will attach photos. Their television was unusable because there was no internet and it was a tv from the Stone Age.
Stayed 1 night in Jul 2023

4/10 Poor

Antolina

Traveled with group
Disliked: Amenities
Room is clean Expected a phone and mini fridge in room