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City Express by Marriott Chetumal

3.0 star property
3-star hotel with 1 outdoor pools, connected to a shopping center

Choose dates to view prices

Photo gallery for City Express by Marriott Chetumal

A spacious lobby with a reception desk, a grey sofa, a wooden coffee table, and pendant lighting.
A hotel room with two beds, a desk, a chair, a TV, and a wall-mounted shelf.
A modern coffee station with a Caffeno coffee machine, a variety of beverages, and a selection of snacks.
A modern bathroom with a walk-in shower, a white toilet, and a large mirror above the sink.
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084
  • Place, Planetarium Yook'ol Kaab
    ‪4 min drive‬
  • Place, Payo Obispo Zoo
    ‪4 min drive‬
  • Place, Lake Bacalar
    ‪22 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪4 min drive‬

Room options

View all photos for Room, 2 Double Beds

A hotel room with two beds, a desk, and a chair.

Room, 2 Double Beds

9.0 out of 10
Wonderful
(21 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed with Sofa bed

A modern hotel room with a kitchenette, a sofa, a bed with a red accent, a dining table, and a chair.

Superior Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 215 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, a telephone, and a window with a view of the outside.

Room, 1 Queen Bed

8.6 out of 10
Excellent
(23 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Chetumal

Close to airport.Within 2 miles (3 km) of this Chetumal hotel, you'll find Payo Obispo Zoo and Planetarium Yook'ol Kaab. Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden are also within 2 miles (3 km).

What's nearby

  • Planetarium Yook'ol Kaab - 4 min drive - 1.3 miles
  • Payo Obispo Zoo - 4 min drive - 1.4 miles
  • Lake Bacalar - 22 min drive - 14.1 miles
  • Cenote Cocalitos - 32 min drive - 24.3 miles
  • Laguna Bacalar Ecological Park - 37 min drive - 26.9 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Vips - ‬5 min walk
  • ‪Ay Carbón! Tapatío - ‬6 min walk
  • ‪McDonald's - ‬6 min walk

About this property

City Express by Marriott Chetumal

3-star hotel with 1 outdoor pools, connected to a shopping center
City Express by Marriott Chetumal offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi and wired Internet. Business amenities include a business center and a meeting room. Free breakfast is served daily. The business-friendly City Express by Marriott Chetumal also features a vending machine, coffee/tea in a common area, and dry cleaning/laundry services. Free self parking is available.

This 3-star Chetumal hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 6 levels
  • Built in 2013
  • Full breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site
  • Water dispenser
  • 1 conference room
City Express by Marriott Chetumal offers 109 air-conditioned accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

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  • Free WiFi
  • Air conditioning
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Jul 11 - Jul 12
Total with taxes and fees
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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle up to 10 km
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 17.60 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

Frequently asked questions

How close is City Express by Marriott Chetumal to the airport?

City Express by Marriott Chetumal is 2 mi (8-min drive) away from the Chetumal, Quintana Roo (CTM-Chetumal Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at City Express by Marriott Chetumal?

As of Jul 7, 2026, prices found for a 1-night stay for 2 adults at City Express by Marriott Chetumal on Jul 22, 2026 start from $66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does City Express by Marriott Chetumal have an airport shuttle?

Airport shuttle services are not available at City Express by Marriott Chetumal.

How close is City Express by Marriott Chetumal to the beach?

This hotel is 4.3 mi (15-min drive) from Dos Mulas and 15.1 mi (24-min drive) from Miami Beach. Don't forget your sunscreen!

Does City Express by Marriott Chetumal offer free breakfast?

City Express by Marriott Chetumal offers free full breakfast on weekdays between 6 AM and 10:30 AM and weekends between 7 AM and 11 AM.

Is there a casino at City Express by Marriott Chetumal?

No, there is no casino at this hotel.

What time is check-in at City Express by Marriott Chetumal?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at City Express by Marriott Chetumal?

This hotel offers free self parking.

Does City Express by Marriott Chetumal have a pool?

City Express by Marriott Chetumal features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does City Express by Marriott Chetumal have a spa?

There are no spa services available at this hotel.

How close is City Express by Marriott Chetumal to downtown Chetumal?

City Express by Marriott Chetumal is 1 mi away from Chetumal.

City Express by Marriott Chetumal Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 488 out of 1006 reviews
Rating 8 - Good. 303 out of 1006 reviews
Rating 6 - Okay. 129 out of 1006 reviews
Rating 4 - Poor. 44 out of 1006 reviews
Rating 2 - Terrible. 42 out of 1006 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Bharti

Liked: Cleanliness, staff & service, property conditions & facilities
The location is good clean room friendly staff
Stayed 1 night in Apr 2026
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and basic , good location for shopping
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All things were very excellent
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
An overall great place to stay
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Kelli

Liked: Cleanliness, staff & service
Clean room, comfortable beds
Stayed 1 night in Feb 2026
Verified

8/10 Good

Tristian

Liked: Cleanliness, property conditions & facilities
The rooms were great!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

carlos alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great all
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Bernhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Doreen

Liked: Cleanliness, amenities, property conditions & facilities
Receptionist was nice and room clean
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

carlos alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
alll great
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Safe parking area.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kelisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tes breadfastveas fresh and parking was safe
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jose Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Blanca

Liked: Cleanliness, property conditions & facilities
Room very clean and pleasent. Nice receptionist Izel. Good location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

clement

Liked: Cleanliness, amenities, property conditions & facilities
The girls on the front desk, Dana and another one who has a Maya name, they are absolutely the best… Place was nice and clean, good breakfast.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Mariko

Liked: Cleanliness, amenities, property conditions & facilities
Courteous welcoming reception. The room was perfect for our needs.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Tania

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Nehru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at CityExpress. Keep up the excellent work.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

jeremy

Liked: Cleanliness, amenities, property conditions & facilities
It was very nice and clean. Staff very friendly.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great for walking around. The 1pm check out is incredible!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, could use a little love based on being a high end chain hotel. Location was convenient to shopping and food. There is NOT an airport shuttle as offered on Expedia. UBER available, but you can’t schedule the night before. Overall good place to crash before a flight.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Luis A

Good service
Stayed 1 night in Oct 2025
Verified

8/10 Good

John

Liked: Cleanliness
Clean, comfortable room. Plenty of hot water. Convenient location to mall and train station. Breakfast was just OK. Furnishings were well worn and stained in public areas. Air was musty throughout hotel.
Stayed 2 nights in Feb 2026