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"I chose the property for the size of the room and the pool. The room was great for my family with the separate bedrooms. The pool was closed. I was al ... " More

By a verified traveler on Thu 01 Jul 2021

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Hotel Description

Aparthotel perfectly located for exploring Arrowood

Arrowood stay

A stay at this Arrowood aparthotel places you within 3 miles (5 km) of Uptown/Business District and 6 miles (10 km) of Carowinds Theme Park. SouthPark Mall and TopGolf are also within 6 miles (10 km).

Free perks

This aparthotel features a 24-hour gym and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free WiFi, kitchens

The 94 apartments feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, pillowtop beds, and Smart TVs with cable channels.

Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$103* Per night/room Dec 17 - Dec 18

Suite, 2 Bedrooms, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

TownePlace Suites by Marriott Charlotte Arrowood ratings based on 10 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for TownePlace Suites by Marriott Charlotte Arrowood

Everyone (2) Couples (1) Family (3)
2 out of 5
I waited to write a review about the poor condition at TownPlace Suites by Marriott Charlotte Arrowood because I wanted to make I sure I accurately described what I observed. I’ve stayed at numerous hotels (including other Marriotts) around the world but TownPlace is probably the worst hotel I’ve ever booked. Clearly the photos of the hotel on the website were not accurate. The hotel parking lot and landscaping was not well maintained. The condition of the rooms were even worst. There was chipped paint on the walls and doors. The floors in the bathroom and kitchen were dirty. The towels were worn and discolored. The carpet was stained an the room did not smell fresh. We booked the two bedroom suite so my family and I basically had to disinfect the room before getting settled. The beds and sleep sofa were average at best. I’m shocked Marriott would own a property that’s rundown.

Posted by on Dec 28, 2021

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Comment from Hotel Management

Dec 30, 2021 by MGR

Dear Dedra, Thank you so very much for taking the time to complete your review of your recent stay with us. Your feedback is very important to us and we have shared it with our entire leadership team. We hope you give a another chance in the future.

3 out of 5
I chose the property for the size of the room and the pool. The room was great for my family with the separate bedrooms. The pool was closed. I was also disappointed with the exterior of the building to the rooms. Not secure. There was at some time a lock on the exterior door that needed a key card upon entering, but that was not functioning and anyone could enter the building. That made us feel a bit unsafe. My fiancé was with us, but if I was staying there alone with my kids I would have asked for a refund and found a different location. Especially with the people that I assume were residents there, hanging outdoors and openly smoking marijuana. The morning that we checked out, there were 5 police cars outside and a man getting arrested. I will not recommend this property for anyone with a family of small children.

Posted by on Jul 1, 2021

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Comment from Hotel Management

Jul 1, 2021 by GSM

Thank you so very much for taking the time to complete your review of your recent stay with us. Your feedback is very important and has been shared with our entire leadership team; to take action on the controllable concerns you had.

1 out of 5

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 3, 2020 by Manager

Dear Anonymous, Thank you for your review. If you would like to contact me to discuss any issues you had during your stay I would be very grateful.

4 out of 5
We got to our unit and the toilet was plugged. By the time we realized it the maintenance staff was gone. We were put in a different room which was nice except for the moving late at night part. They could not discount our room price, but did let me get some items out of the snack area for free.

Posted by , from Riceville, Tn on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Manager

Hi Hal, Thank you for taking a moment to review your recent stay with us at Towneplace Suites Charlotte Arrowood. We strive to provide an excellent experience for our guests and when we fall short we take that to heart and do our best to make the situation right. We look forward to your future stays with us when your travels bring you back to Charlotte.

2 out of 5

What I have come to expect...

Seems I always have bad luck with hotels. First I had to go get a remote for the TV, then the one he gave us had dead batteries so I gave up on the tv. Next day I get back after 7pm and the room had not been cleaned...beds not made, dirty dishes, dirty towels on floor, no clean towels. I brought it to the attention of the front desk and he gave me clean towels and acted shocked but didn’t offer anything, not even to clean the room. Things like this have been what I have come to expect from the generation running things now...sad.

Posted by on Apr 30, 2018

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Comment from Hotel Management

May 1, 2018 by manager

Thank you for your feedback. It is our mission to provide outstanding customer service, unfortunately we have fallen short in providing this for you. Please accept our sincere apology. Should your travels bring you back to Charlotte we would love to have another opportunity to impress you.

3 out of 5

Made me feel anxious

Pros: Free breakfast, Free Internet
Cons: Nothing close, no store within walking distance, no gas station within walking distance
They were very nice for most of the trip. Unfortunately I had to extend the trip due to car problems and we had to camp out in the lobbby because they could not let us stay in the room till the car was delivered at 4:00 p.m.

Posted by , from Apopka, FL, USA on Feb 24, 2012

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5 out of 5

Great place to stay, very comfortable

The staff were very helpful, convenient location yet quiet enough to sleep with the windows open.

Posted by on Aug 19, 2009

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2 out of 5

not happy

I stayed there after reading other reviews and was not impressed. The rooms smelled like pets and the floors were still wet from them cleaning them. The breakfast area was so small that it was difficult to walk around with only four people in the room. Breakfast selections were slim. Would not stay there again

Posted by on Aug 19, 2009

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5 out of 5

Nice Place

Spent a week in Charlotte on business and was pleasantly surprised by this hotel. The staff was very friendly, continenatal breakfast was good, and over a great value for the money. The property was clean, safe, and family friendly. Will definitely stay again.

Posted by on Feb 9, 2009

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4 out of 5

Great Hotel

Flew to Charlotte for a quick weekend. I always like to stay at Marriott brand hotels. This one is well worth the money. Very family and kid friendly. About 15 minutes from the airport and a lot of restaurants near by. The rooms are great and CLEAN. Beds are a little too soft though. Regular continental breakfast. Staff very pleasent and friendly. Great location right off I-77. Would definitly stay here again.

Posted by on May 16, 2008

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About the TownePlace Suites by Marriott Charlotte Arrowood

Location 7805 Forest Point Blvd, Charlotte, NC 28217

Property Features

TownePlace Suites by Marriott Charlotte Arrowood offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a snack bar/deli on site. Free breakfast is available. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. The business-friendly TownePlace Suites by Marriott Charlotte Arrowood also features barbecue grills, coffee/tea in a common area, and laundry facilities. Self parking is free. This Charlotte aparthotel is smoke free.

  • 1 building
  • 94 guestrooms or units
  • 3 levels
  • Built in 2000
  • Continental breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • BBQ grill(s)
  • Newspapers for purchase
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

TownePlace Suites by Marriott Charlotte Arrowood offers 94 accommodations with safes and coffee/tea makers. Accommodations are furnished with sofa beds and desks. Pillowtop beds feature down comforters and premium bedding. Kitchens offer refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch Smart televisions come with premium cable channels and Netflix. Housekeeping is provided daily.

  • In-room kitchen
  • Dining room
  • Pillowtop beds
  • Pull-out sofa bed
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast.

Nearby Activities

Recreational amenities at the aparthotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 40.00 per pet, per stay
  • Maximum 2 per room

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 40.00 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • TownePlace Suites Arrowood
  • TownePlace Suites Charlotte
  • TownePlace Suites Charlotte Arrowood
  • TownePlace Suites Marriott Arrowood
  • TownePlace Suites Marriott Arrowood Hotel
  • TownePlace Suites Marriott Arrowood Hotel Charlotte
  • TownePlace Suites Marriott Charlotte Arrowood
  • TownePlace Suites Marriott Charlotte Arrowood Aparthotel
  • TownePlace Suites Marriott Arrowood Aparthotel
  • Towneplace Suites By Marriott Charlotte Arrowood Hotel Charlotte
  • Towne Suites riott Arrowood
  • TownePlace Suites by Marriott Charlotte Arrowood Charlotte
  • TownePlace Suites by Marriott Charlotte Arrowood Aparthotel

You should know

  • The seasonal pool will open April 01 and close October 01.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.