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4.3 out of 5

"I like that it has a pool table in the lobby I didn't like the fact that I was quoted one thing and charged another " More

By a verified traveler on Sun 12 Jan 2020

Hotel Description

Enjoy free breakfast at this Cedar Rapids hotel

In Cedar Rapids

Within a 15-minute walk of the hotel, you'll find St Lukes Hospital and Westdale Mall. Cedar Rapids Ice Arena and Veterans Memorial Stadium are also within 3 miles (5 km).

Renovated in 2018

This hotel features an indoor pool and a 24-hour fitness center. There's no skimping on freebies - guests receive free breakfast, free WiFi, and free self parking. A business center, a snack bar/deli, and dry cleaning are also on offer.

Free Internet, refrigerators

The 82 guestrooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and refrigerators. Other amenities include premium bedding, hydromassage showerheads, and free local calls.

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$83* Per night/room Nov 15 - Nov 16

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tru by Hilton Cedar Rapids Westdale ratings based on 10 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Tru by Hilton Cedar Rapids Westdale

Everyone (5) Family (5)
5 out of 5

Posted by on Feb 13, 2020

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Comment from Hotel Management

Feb 13, 2020 by Shawn C. Turner; Assistant General Manager

Thank you for the outstanding review! Have a wonderful day and please feel free to visit us again!

4 out of 5
I like that it has a pool table in the lobby I didn't like the fact that I was quoted one thing and charged another

Posted by on Jan 12, 2020

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Comment from Hotel Management

Jan 26, 2020 by Shawn C. Turner; Assistant General Manager

Thank you for sharing your experience with us on Expedia! We do apologize for the difference in prices. If you would like to reach out to us, we would be happy to investigate further.

5 out of 5
The room was very modern-like. There were no dresser drawers or a closet, but they did have means of hanging our clothes. There was not a microwave in the room, but there is one that can be used in the lobby. The atmosphere and the staff were excellent.

Posted by on Jun 18, 2019

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Comment from Hotel Management

Jun 21, 2019 by Brian

Thank you for telling us about your recent stay. I am glad to hear you enjoyed our hotel. We look forward to having you as our guest again soon.

5 out of 5
It was very modern. Liked the layout on the main area of the hotel.

Posted by on May 13, 2019

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Comment from Hotel Management

May 17, 2019 by Brian

Thank you for being our guest. I am glad you were able to enjoy your stay. Tru is all about open space to relax with friends or family. We look forward to seeing you again soon.

4 out of 5
Nice property, good amenities (billiards table, swimming pool, exercise room).

Posted by on Apr 22, 2019

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Comment from Hotel Management

Apr 26, 2019 by Brian

Thank you for letting us know how your stay went. I am glad you were able to enjoy the unique amenities we have to offer. We look forward to having you as our guest again soon.

5 out of 5

Posted by on Mar 24, 2019

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Comment from Hotel Management

Apr 11, 2019 by Brian

Thank you for a rating of 5. I am glad your stay went well. Please join us again soon.

3 out of 5
From the outside it would appear as though it would be wonderful. You walk in to a fairly friendly staff person to check you in. Everything is up to date and appears to be trendy. Pretty neat really. You get your key cards and proceed to your room. Upon entering the room at first glance it seems to be what you would of expected. Set your bag on the bathroom counter and there is an odd smell. Open the toilet and there is a bowl movent unflushed in the toilet and feces all over around the inner bowl. Completley disgusting. Try to overlook that fact and continue into the living area. The floor is poorly cleaned. The bed is poorly made as well. Looks like someone just threw the sheets onto it and walked away. Not amused at what I walked into I call the front desk and explain my dismay. The front desk was polite and kindly said they would get me into another room quickly. Within a couple minutes they walked up a new room card with two complimentary bottles of water (very nice gesture but really doesn't cut the mustard). Attempt two. Travel up another floor carting luggage. Enter the room and everything seems just fine. Try and get settled in and ready for bed after a long trip to the hotel. Crawl into bed to find some type of little crusty food like substances on the mattress sheet. At this point I just give up and lay in filth. Had a difficult time sleeping. Overall the bed and pillows were comfortable. No credit or discount given due to negative experience after telling manager.

Posted by on Mar 9, 2019

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Comment from Hotel Management

Apr 30, 2019 by Brian.

Thank you for taking the time to provide feedback on your recent stay. I am truly sorry for the issues you encountered during your stay. I will personally follow up with our housekeeping team to understand why you were checked into two guest rooms that were not properly cleaned. If you need anything further please reach out to Brian or Jennifer at the hotel.

4 out of 5
Very Clean and New. Thought there should be closet or a wardrobe for luggage etc.

Posted by on Feb 11, 2019

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Comment from Hotel Management

Feb 11, 2019 by Brian

Thank you for being our guest. I am glad you enjoyed your stay. We look forward to having you as our guest again soon

5 out of 5
Nice clean hotel near lots of shopping and food. Staff were helpful. The breakfast had lots of options.

Posted by on Jan 3, 2019

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Comment from Hotel Management

Jan 12, 2019 by Brian, Assistant Manager

Thank you for taking the time to provide your thoughts about your recent stay with us. I appreciate you taking the time to provide your feedback. We look forward to having you as our guest again soon.

3 out of 5
Didn’t care for the lights Only one chair could use two No place to set luggage

Posted by on May 27, 2018

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About the Tru by Hilton Cedar Rapids Westdale

Location 3900 Westdale Pkwy Sw, Cedar Rapids, IA 52404

Renovations + Closures

This property is closed from August 10 2020 to September 25 2020 (dates subject to change).

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Tru by Hilton Cedar Rapids Westdale offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Tru by Hilton Cedar Rapids Westdale also features coffee/tea in a common area, laundry facilities, and dry cleaning/laundry services. Self parking is free. A complete renovation of Tru by Hilton Cedar Rapids Westdale was completed in 2018. Smoking is allowed in designated areas at this Cedar Rapids hotel.

  • 82 guestrooms or units
  • 4 levels
  • Breakfast available (free)
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Eastern Iowa Airport (CID) (9 km / 5.6 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Tru by Hilton Cedar Rapids Westdale offers 82 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include showers with hydromassage showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Luxury bedding
  • Shower
  • Hydromassage showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Hotel Names

  • Tru Hilton Cedar Rapids Westdale Hotel
  • Tru Hilton Westdale Hotel
  • Tru Hilton Cedar Rapids Westdale
  • Tru Hilton Westdale
  • Tru by Hilton Cedar Rapids Westdale Hotel
  • Tru by Hilton Cedar Rapids Westdale Cedar Rapids
  • Tru by Hilton Cedar Rapids Westdale Hotel Cedar Rapids

You should know

  • Pool access available from 5:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.