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"Great location, ocean view is amazing , pool is big and relaxing. The apartments were clean when we arrived. Check in takes too long, not all elevator ... " More

By a verified traveler on Sun 01 Sep 2019

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Superior Apartment, 2 Bedrooms, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Standard Apartment, 2 Bedrooms, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Basic Apartment, 1 Bedroom, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Description

3.5-star beachfront aparthotel near Bocagrande Beach

On the beach

Within a 15-minute walk of this Bocagrande aparthotel, you'll find Bocagrande Beach and Castillo Grande Beach. Clock Tower and Cartagena de Indias Convention Center are also within 3 miles (5 km).

Dining, outdoor pool

A restaurant and an outdoor pool are featured at this aparthotel. Guests will appreciate free perks like free self parking and WiFi in public areas. A hair salon and laundry facilities are also provided.

Free WiFi, kitchens

The 12 apartments have 2 bedrooms and offer free WiFi. Well-equipped kitchens with refrigerators and microwaves are included, in addition to TVs with cable channels and washing machines.

Apartamentos Palmetto - Frente al Mar ratings based on 3 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Apartamentos Palmetto - Frente al Mar

Everyone (1) Family (2)
4 out of 5
Great location, ocean view is amazing , pool is big and relaxing. The apartments were clean when we arrived. Check in takes too long, not all elevators operate at the same time so we had to wait, my fridge was old and rusty, it works but it looked really bad. Not all the apartments are the same some have new appliances. They should provide changing towels even for a charge and also towels at the pool are not provided. Only one key is provided and WiFi doesn't work. I would stay again as it's family friendly but I will make sure I get an upgraded apartment. Or try the newer Palmetto's

Posted by on Sep 1, 2019

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3 out of 5
the apartment needs more maintenance the closets, and kitchen cabinets need to be replaced and the refrigerator is nasty need to be changed..

Posted by on May 5, 2019

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2 out of 5

Great location, across from the beach, shopping.

Pros: Location and pool.
Cons: Everything needs to improve including service, communications, cleanliness and working air conditioners. Our room needs an ENTIRE NEW MATRESSES
Location: Great location, plenty of things to do and very close to walled city and near airport
Very poor service, two hours and 45 minutes for check in. No credit cards accepted, room furniture old, no hand towels. Rooms dirty and INFESTED WITH COCKROACHES. The host tried to double charge us for cleaning fees. No English speaking hosts. Two air conditioners not working. Very disappointing in all aspects other than the facility location, pool and nearby shopping and restaurants.

Posted by , from Mesa, AZ on Jul 28, 2017

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Comment from Hotel Management

Sep 3, 2017 by Respuesta

tuvimos un inconveniente con la propiedad que teníamos que entregar al huésped. Lo reubicamos pero, la habitación donde los ubicamos no era nuestra. vamos a tratar que no suceda nuevamente esta desagradable situación.

About the Apartamentos Palmetto - Frente al Mar

Location Bocagrande Cra 1, #8-70, Cartagena, 130001

Property Features

There's a restaurant on site. WiFi is free in public spaces. Apartamentos Palmetto - Frente al Mar offers its guests an outdoor pool and a children's pool. Apartamentos Palmetto - Frente al Mar also features tour/ticket assistance, laundry facilities, and a hair salon. Self parking is free. This 3.5-star Cartagena aparthotel is smoke free.

  • 12 guestrooms or units
  • Dining venue
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Beauty salon
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Separate living room1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Apartamentos Palmetto - Frente al Mar offers 12 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. Accommodations offer separate living rooms and include sofa beds. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers. This Cartagena aparthotel provides complimentary wireless Internet access. Cable television is provided. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room kitchen
  • 2 bathrooms
  • Washer
  • Private balcony (furnished)
  • Dining room
  • Living room
  • Pull-out sofa bed
  • Television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Safe
  • Iron and ironing board available
  • Air conditioning
  • Ceiling fan

Food & Drink

Onsite venue - This diner specializes in local cuisine and serves breakfast, lunch, and dinner.

Nearby Activities

An outdoor pool and a children's pool are on site.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by noon

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property only accepts debit cards and cash for all bookings and onsite payments.

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property only accepts debit cards and cash for all bookings and onsite payments.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Cash Deposit Required
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • The national sales tax (19%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Edificio Palmetto Apartment Cartagena
  • Edificio Palmetto Apartment
  • Edificio Palmetto Cartagena
  • Apartamentos Palmetto Frente al Mar Apartment Cartagena
  • Apartamentos Palmetto Frente al Mar Apartment
  • Apartamentos Palmetto Frente al Mar Cartagena
  • Apartamentos Palmetto Frente al Mar
  • Apartamentos Palmetto Frente
  • Apartamentos Palmetto Frente al Mar
  • Apartamentos Palmetto - Frente al Mar Cartagena
  • Apartamentos Palmetto - Frente al Mar Aparthotel
  • Apartamentos Palmetto - Frente al Mar Aparthotel Cartagena

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.