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Hotel Description

Enjoy the free airport shuttle at this Carlsbad hotel

In Carlsbad

Within 2 miles (3 km) of this Carlsbad hotel, you'll find Carlsbad Museum & Art Center and Lake Carlsbad Recreation Area. Carlsbad Water Park and Riverwalk Recreation Center are also within 3 miles (5 km).

Free perks

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, laundry service, and free airport shuttle. Enjoy the seasonal outdoor pool and free perks like full breakfast and free self parking.

Flat-screen TVs, refrigerators

The soundproofed guestrooms offer room service and free local calls. Other amenities include refrigerators, microwaves, and flat-screen TVs with digital channels.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$95* Per night/room Aug 1 - Aug 2

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Stevens Inn ratings based on 14 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Stevens Inn

Everyone (2) Family (1)
5 out of 5
Spacious. Right in front of room

Posted by on Apr 18, 2021

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Comment from Hotel Management

Apr 19, 2021 by Front Desk Staff and Management.

Thank you for staying with us during your stay in Carlsbad NM. We hope everything was to your satisfaction and hope to see you again.

5 out of 5
This place is fantastic! We have been very pleased with the staff, service, and overall experience. We were able to park right in front of our room, we had great breakfast with excellent food, and the employees were all very nice.

Posted by on Apr 2, 2021

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Comment from Hotel Management

Apr 2, 2021 by Easy

Thanks for the review. I am glad you had an enjoyable stay. Bobby Forrest G/M

4 out of 5

22 miles from Carlsbad Caverns

Pros: Large, comfortable room.
Location: South end of Carlsbad. Caverns 20 minutes away. Cloudcroft about 1 and half hours away, if you want the mountains of Lincoln National Forest.
Good location on south side of town. Nice, large parking area and common grounds. Large and comfortable desk and lobby/business center. Very comfortable beds with plump pillows. Large room with plenty of space to spread out. Clean, well-maintained outdoor pool. Fitness center isn't much to brag about. Very small with minimal equipment.

Posted by on Aug 8, 2016

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2 out of 5

Great hotel if you like dirty rooms

We did a cross-country road trip and stayed exclusively at Best Western hotels. Of all the ones were we stayed, this was hands down the worst. The reception area of the hotel is very nice, and the restaurant has a nice motif, but the rooms are extremely sub-par. I normally don’t complain about room quality, but these were bad. When we walked in the room, we noticed a large discoloration on the carpet, and whatever it was, it was still wet. The carpets were torn around the baseboards, the bathroom had a terrible mildew smell, and the bathroom sinks had no stoppers. The worst part was the sheets, which had large stains on them. Dinner in the hotel restaurant was also sub-par; not bad, but definitely overpriced for the quality of food. One of the things we got was blackened chicken, which was a piece of cooked chicken with a piece of cheese slapped on it, and not even melted. I will say that the staff was very nice (hotel and restaurant). The breakfast was an average continental breakfast, but my main complaint is that the coffee is served by waitresses. Great idea for a diner or café, but this is a hotel continental breakfast where I want to get my food and go. I prefer to get my own coffee (they had no creamer), and I’d like to take some on the road (no to-go cups). They could save some $$ by having their breakfast servers clean the rooms.

Posted by , from Texas on Aug 26, 2013

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2 out of 5

Friendly Staff, Dirty Beds

Pros: Free breakfast
Cons: dirty
All of the staff we spoke to were friendly and as helpful as they could be. But the room was as described in the other posts below. Both beds in our room had questionable stains on them and I question whether they had been washed since the last guest's stay. Our TV went back and forth between fuzzy and clear like the rabbit ears needed adjustment (no, there weren't really rabbit ears). Probably a quarter of the guests there stayed up late having a parking lot party. Luckily the room was pretty sound proof, so it wasn't an issue if you were inside. The restaurant was decent and the included breakfast buffet was a big enough plus that I won't give this place a "horrible" rating. I think I will stay at a "hotel" rather than a "motel" if I ever go back. Hopefully that will be cleaner. But the Cavern was really awesome, especially if you go mid week when it's empty. If you go to the Bat Show, know that many of the bats have moved away and it's not the huge column of bats you see on TV.

Posted by , from Dallas, TX on Jun 13, 2011

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1 out of 5

Not a "Best" Western!!

This place is very shabby and worn. The linens are worn and have holes in the sheets, the pillows are lumpy like they have been washed too many times and the stuffing is all bunched up. The furnishings are mis-matched, furniture is scratched, chipped and damaged and appears to be garage sale pick-ups. Old grimmy drapes, yukky & sticky floors & carpet. There is not sufficient electrical outlets to plug in chargers and computer, let alone a high speed connection! This place is definitely not Best Western quality and not worth the per night room rate. I do not recommend it, will not stay here again, and will advise all my aquaintances to avoid it.

Posted by on Sep 19, 2009

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2 out of 5

Shabby and Gross, but the Breakfast was OK

When we first arrived at our room, I found a roach hunkered down beneath the sink area, and was immediately grossed out! After I disposed of the critter and looked around, I was less than thrilled. The one-story building we stayed in looks like it was a cheaply renovated old-school motel. The furniture and beds were adequate but very utilitarian looking (think cheap dorm furniture). We also had issues with the toilet- anything more than a normal-sized wad of t.p., and the toilet wouldn't flush everything down properly. We had to ask the front desk for a plunger to fix the problem. The only good thing about this place is the free breakfast that came with it the next morning. The biscuits and gravy were yummy, and they had fruit, eggs, toast, bacon, french toast and pancakes.

Posted by on Apr 14, 2009

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3 out of 5

This hotel has seen better days

No hot tub as advertised...had counted on same after local hiking and spelunking...pool was ice cold, but new...maybe they got rid of the old hottub... Local like the hotel's brunch...nothing special about it but served by friendly staff... Rooms are worn down by years of tourist visits...rooms are tired looking....staff seems friendly enough.... This is a two-star hotel...several others in area look to be in better shape...

Posted by on Jul 21, 2008

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1 out of 5


The room was full of live and dead roaches. I watched as roaches crawled up and down the walls - traveled between rooms through the suite doors - crawled over the beds. I never even sat down in the room. The walls were lined with dead roaches and under the bed skirting were more dead roaches. I've seen rooms like this on TV but never experienced them myself. I finally called the front desk to let them know. They had only one smoking room left. I can't handle the smoke, so I got a refund.

Posted by on Jul 12, 2008

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3 out of 5

Poor maintenance and food

The room was large but not clean. In fact, the in-room coffee pot had not been cleaned. There were coffee rings on the bedside table. The coffee rings were there when we left. The room was large with double sinks, but there was dirt behind the door of the bathroom that stayed there during the entire stay. The same is true of the entry area. The safety chain device was broken and it was hard to find a place to plug in a phone charger. The complimentary breakfast was a "heart-attack special." Greasy bacon, gravy, bisquits, fried potatoes and scrambled eggs were offered. There was no yogurt. There was dry cereal and a bowl of oranges and apples. We ate the first morning and checked the second morning to see it the offerings had changed. It had not changed so we did not eat there again. The grounds, with the exception of the pool area, were trashy. We won't stay there again.

Posted by on Jul 10, 2008

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Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Property Features

Stevens Inn offers its guests a seasonal outdoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served on weekdays. You'll find a business center on site. Event space at this hotel measures 5000 square feet (465 square meters) and includes conference space. The business-friendly Stevens Inn also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This Carlsbad hotel is smoke free.

  • 220 guestrooms or units
  • 5000 sq ft of conference space
  • 465 sq m of conference space
  • Full breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave


Free self parking


  • Airport: Carlsbad, NM (CNM-Cavern City Air Terminal) (7.3 km / 4.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Stevens Inn offers 220 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries. 42-inch flat-screen televisions come with digital channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free full breakfast on weekdays from 5:30 AM to 8:30 AM.

The Flume Room - Onsite restaurant.

Blue Cactus Lounge - Onsite bar.

Room service is available.

Nearby Activities

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Only bookings from non-local guests are accepted; guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Hotel Names

  • Stevens Inn Hotel
  • Stevens Inn Carlsbad
  • Stevens Inn Hotel Carlsbad
  • Stevens Inn
  • Stevens Inn Carlsbad
  • Stevens Carlsbad

You should know

  • The seasonal pool will open in June and close in October.
  • Pool access available from 8:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.