4.3 out of 5

"It was really nice. The hotel is huge, but super nice. The food in the restaurant they have in the hotel was great! Great service too!!! The mattress ... " More

By a verified traveler on Thu 14 Jun 2018

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Hotel Description

3.5-star beachfront resort near Delfines Beach

On the beach

Your stay at this Hotel Zone resort places you within 2 miles (3 km) of Delfines Beach and El Rey Ruins. Also, Maya Cancun Museum is within half a mile (1 km) and Ballenas Beach is within 2 miles (3 km).

Onsite dining, 2 outdoor pools

This Art Deco resort features 2 restaurants, 2 outdoor pools, and 3 outdoor tennis courts. There's fun for all ages with a children's club and a playground, and complimentary bicycles are available on site. Enjoy the fitness center and perks like free self parking and a free area shuttle.

Free WiFi, comfy beds

The 207 soundproofed guestrooms offer free WiFi and comfy beds. Entertainment options include flat-screen TVs with cable channels and DVD players, while microwaves and coffee/tea makers provide the conveniences of home. Limited housekeeping is available.

Double Standard Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max
$94 per night

2 Bedroom Master Suite with Fully Equipped Kitchen

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 Bedroom, Kitchenette, Beachfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Kitchenette, Beachfront

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Standard Double Room, Beachfront

Bed Count 2 Full Beds Maximum Occupancy 2 Max

1 Bedroom Suite with Fully Equipped Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Royal Caribbean - An All Suites Resort ratings based on 11 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Royal Caribbean - An All Suites Resort

Everyone (11)
2 out of 5
Their “Hotel” is NOT a hotel. This is a time share that was not advertised through Travelocity. We had to sit through a 90 min presentation .... which was really 3 hours. This completely wasted a day since we had to go to the 11:15 session. I came down to relax and sight see, not be pestered for hours on end about buying a $14,500.00 time share. Everyone was as nice and as accommodating as possible until they find out you said no to the $6000.00 deposit you are pressured into buying. They make you come to the presentation with a credit card and your passports. They refuse to give us our passports back when asked for, as we were saying no we are not interested. It went from 6k deposit. The at 4500.00 deposit to a 2500.00 deposit to. 350.00 deposit down to just a 50 dollar deposit. Each time we said no and asked for our passports back. They hold you hostage for hours knowing we can’t or WONT leave without our passports. After that, the entire staff tried to over charge on every charge, a minimum of 50.00. PLEASE check your bills. You will be told one price and when the bill comes it will be double or triple what a 10.00 burger is supposed to be. The bar tenders will say 2 drinks for price of 1? Who would say no to that? Sure let’s have a drink for free. BIG mistake, they charge you 2 drinks and 2 for free, even though you don’t get 4 drinks. Check your bill dilligently and keep all vouchers otherwise you will be out more money than you plannned for.

Posted by , from Virginia on Nov 24, 2018

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5 out of 5
Beautiful hotel right on the beach . The staff was great and very acocmodsnfing . A hospitality room is provided so at the end of the day when we checked out at 11 am we were able to shower and get dressed before our 9pm flight 👌

Posted by on Nov 24, 2018

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5 out of 5
Absolutely great place to stay and enjoy pools are great service is good and stuff is very kind and attentive definitely my choice every time I go to Cancun .. love it

Posted by , from El Paso TX on Sep 30, 2018

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5 out of 5
It was really nice. The hotel is huge, but super nice. The food in the restaurant they have in the hotel was great! Great service too!!! The mattress was not very comfortable, but for the rest, it is amazing, very centric, with a lot to do! I had to call several times to the reception, and the attention was A+. Really recommend this hotel!

Posted by on Jun 14, 2018

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5 out of 5

Great royal stay

Pros: Everything
Cons: The showers need a little bit of updates
Location: We went to xaret and xplor park also we didi a catamaran sailing we loved it
At first i had my doubts but i will stay here again for sure the saff is great rooms are pretty clean the pool is perfect wich the pool bar was open late but great service ohhh and the breakfast buffett is very worth it it was good they have pool towel service and snorkle and other equipment they will let you use for free

Posted by , from pasadena tx on Jul 1, 2017

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4 out of 5

huge resort, wide beachfront, big swimming pool

Pros: big swimming pool, wide beachfront, not too crowded, wonderful breakfast buffet, nice & helpful staffs, huge room w/ walk in closet, veranda where u c
Cons: more staffs but u also have to remember that this is a resort not really a hotel..
Location: it is just a few minutes away the La isla posada, waterpark w/c is just opposite the resort, Coco Bongo & all the other hotels
We arrived at 12midnight due to 6 hrs flight delay, there was no bellboy to help us carry our luggage,the instructions to get to our room was insufficient where we had to ask 2 people for directions(mind u, it is a huge resort w/ multiple buildings). There was no room service, so we had to hurry up to buy something to eat from their grocery store that was abt to close in 15mins. I thought the trip will be the worst ever for us but the following day, we tried their breakfast buffet & there was a spread of different food, eggs they cook to ur liking, pancakes of diff flavors cooked just for u, different juices(name it they probably have it), for the price it was worth it. You walk down the street & you can ride the bus to go to all the places, so we did not have to rent a car to get around. Although, the next 3 days it rained, overall, we enjoyed our vacation...

Posted by , from Los Angeles, CA on Jun 25, 2017

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5 out of 5

Excellent in all areas, and wonderful experience!

Pros: The location was great, and the cleanliness was the best!
Cons: Nothing.
Location: We had a good experience riding the public buses, they were very economical, and convenient to get around to all the locate shopping areas.
Our stay at the Royal Caribbean was one of the best experiences we have had in a long time. Everything was excellent. The ocean view room was great, the room was immaculately clean, every staff member was very friendly and helpful.

Posted by , from San Antonio, Texas on Jun 17, 2017

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3 out of 5

Margarita and Octavio in front desk were the best

Pros: The view is wonderful The beach too & clean, secure, marvelous ocean colors
Cons: Not all employees are kindly, housekeeping didn't clean the room all days.
Location: It isn't near activities, it's good to rest

Posted by on Oct 21, 2016

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5 out of 5

So Glad I picked this place!

Pros: The rooms are spacious, views are fantastic, excellent service
For the same price as staying in a hotel room, my family of 4 got what felt like a 1 bedroom apartment, with an amazing view. Everything we needed was at this resort. Everyone was friendly and helpful and made our first trip to Mexico amazing and easy. The resort is beautiful, the views are stunning, the food is great. We ended up doing the "time share pitch" because in exchange, we were given a big credit and discounts on tours we already wanted to take. Saved a ton of money on Xcaret (I highly recommend checking that out). And booking any tours was so easy using the services in the lobby. If I lived closer to Cancun and only had to take 1 flight to get there, I probably would have bought into the time share. But saying no, meant no, and they did not hassle us any further. If I get another chance to go back to Cancun, this is the place I want to stay!

Posted by , from Portland, OR on Jul 27, 2016

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3 out of 5
I was in Cancun on vacation with family. I chose this hotel because it had good reviews from others that had visited on the past. I stayed in one of their standard rooms, it had one bedroom, kitchenette, pretty spacious living room and a beautiful balcony that overlooked the ocean. The pools were true to the photographs upon the hotel’s website, large, clean and warm. The only thing that spoiled things is that they had me moved from my room into a new room on my last day. This wasted more than half of my day because I had to pack all my things and wait for someone to move me into my new room. Not doing this again. If you stay here ensure that they don’t have to move you from one room to another.

Posted by , from California on Jan 23, 2016

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About the The Royal Caribbean - An All Suites Resort

Location Blvd. Kukulcan, Km. 17, Lote 50, Cancun, QROO 77500

Property Features

The Royal Caribbean - An All Suites Resort offers its guests 2 outdoor swimming pools, outdoor tennis courts, a fitness center, and complimentary bicycles. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly The Royal Caribbean - An All Suites Resort. You'll have access to the outdoor pool at a partner property. Self parking is free. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 3.5-star Cancun resort.

  • 207 guestrooms or units
  • 12 levels
  • 8 buildings
  • 2 dining venues
  • Built in 1988
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 3
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.1 km / 10 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

The Royal Caribbean - An All Suites Resort offers 207 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered on a limited basis and in-room massages can be requested.

  • Private balcony
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • DVD player
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (limited)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 8 AM to noon.

The Royal Caribbean - An All Suites Resort has 2 restaurants on site.

Nearby Activities

Outdoor tennis courts and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Playground on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Housekeeping is not available on Sundays and public holidays.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1500 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 280 for adults and MXN 280 for children (approximately)
  • Late check-out fee: MXN 1200 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Caribbean Cancun
  • Royal Caribbean Condo
  • Royal Caribbean Condo Cancun
  • Royal Caribbean All Suites Resort Cancun
  • Royal Caribbean All Suites Resort
  • Royal Caribbean All Suites Cancun
  • Royal Caribbean All Suites
  • The Royal Caribbean
  • The Royal Caribbean An All Suites Resort