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4.3 out of 5

"My wife and I had a great time. The staff were very accommodating and friendly. Great shows and food. Reviews are really important to me before I stay ... " More

By a verified traveler on Fri 19 Mar 2021

Hotel Description

4.5-star beachfront resort near Playa Mujeres Golf Club

On the beach

You'll find Mujeres Beach and Playa Mujeres Golf Club within 3 miles (5 km) of this resort. Gran Puerto Pier and Norte Beach are also within 6 miles (10 km).

18-hole golf course

This luxury resort features a private beach, a golf course, and a full-service spa. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 2 outdoor pools and perks like free valet parking and free WiFi.

Jetted tubs, free WiFi

The 424 soundproofed guestrooms offer free WiFi and iPod docks. Flat-screen TVs come with satellite channels, and other amenities include furnished balconies or patios and jetted bathtubs.

Junior Suite Garden View - King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$560* Per night/room Jun 30 - Jul 1

Preferred Club Master Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean View Swim Out - King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Ocean View - Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Preferred Club Master Suite Ocean Front Private Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean Front - Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Secrets Playa Mujeres Golf & Spa Resort - Adults Only ratings based on 29 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Secrets Playa Mujeres Golf & Spa Resort - Adults Only

Everyone (20) Couples (7) Family (2)
5 out of 5
Nice

Posted by on Apr 7, 2021

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Comment from Hotel Management

Apr 7, 2021 by Samuel Castellanos

Dear guest, Thank you so much for sharing the review of your experience at our all-inclusive and adults-only resort in the Mexican Caribbean. We are very glad to know that you had such a great experience with us and we really hope to have the honor of receiving you again. Warm regards,

5 out of 5
My wife and I had a great time. The staff were very accommodating and friendly. Great shows and food. Reviews are really important to me before I stay somewhere. There were quite a few things that I either wasn’t able to get answers to in other reviews or were inaccurate. Hope the below helps someone else: Security- about half my family acted like I was crazy when I said we were going to Cancun, especially during COVID. It was very safe from the airport to the resort. The resort itself is behind two security checkpoints and there are security around but you have to pay attention or they blend into the background (which is good in my opinion). Clean/COVID-19- they do not require masks, however there were only a handful of times I even felt like I needed one because of how spaced out everything is. For instance, when we were leaving the theater and everyone was congregating at the exit we wore a mask. The staff all wear masks correctly at all times. They also offer COVID tests for free for your trip home. We constantly saw the staff sanitizing and cleaning the property. Preferred Club- some reviews said it wasn’t necessary so we didn’t get it. While the actual preferred club lounge access is not a big deal because other reviewers are right in that you can just walk in, I do believe it is worth it in hindsight because the “preferred club” rooms are closer to the water. You also cannot get food service (you can get drink service) on the beach if you are not in the preferred club

Posted by on Mar 19, 2021

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Comment from Hotel Management

Mar 22, 2021 by Samuel Castellanos

Dear guest, Thank you so much for sharing your review about your experience at our all-inclusive and adults-only resort in the Mexican Caribbean. We are glad to know that you had such a great experience with us and we really hope to have the honor of receiving you again. Warm regards,

5 out of 5
We had an amazing time at this resort. Food was good. The staff was so awesome and very friendly. Special shoutout to the staff- Benito, Dennis, Dylan, Angel, Fernando, Sheydl, Carlos, and Ezequiel. The evening entertainment was wonderful. We would highly recommend this resort and would love to come back in the future. They were also very good about covid-19 precautions and safety.

Posted by on Mar 8, 2021

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Comment from Hotel Management

Mar 9, 2021 by Social Media Coordinator

Dear guest, It is a great satisfaction for us to know that you had an amazing experience at our resort. It is very gratifying for us to read throughout your comments and realize that your vacation was pleasant enough to share your experience on Expedia. Our whole team is looking forward to welcoming you back!

5 out of 5
Secrets is nothing short of amazing. All of the employees are wonderful, and the resort is so nice!! It is in a more secluded area than the hotel zone, and very relaxing. We plan to make another trip!

Posted by , from Huntsville, Texas on Sep 28, 2020

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Comment from Hotel Management

Sep 29, 2020 by Social Media Coordinator

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Best regards.

5 out of 5
It’s a beautiful property. Loved the location with all the greenery and beach was beautiful. We enjoyed seeing all the iguanas running around everywhere and the birds. Our family had an amazing vacation. We loved everything about this resort from the location, staff, amenities and the food.

Posted by on Aug 23, 2019

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Comment from Hotel Management

Aug 23, 2019 by Social Media Coordinator & eConcierge

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Best regards.

5 out of 5
We just returned home from our honeymoon and we honestly couldn’t have picked a better location! We loved how secure every process was, every gate we went through the driver had to check our names on the list with another worker, and going to secrets was so secluded, once you got there they give you champagne and you check in. The room and view we had was absolutely incredible!! The beach is so nice! And the water is warm! Very clean! A little seaweed here n there but literally eeeeevery morning, they have a team cleaning it up, wracking the sand, honestly this hotel is so up to date, always cleaning, vacuuming the pools, they drain out the hot tub n scrub the walls! They do trimming n landscaping in the morning. The scenery is beautiful. The food is very good, the oceana is excellent. The steak n fish tacos were awesome. And the guacamole is on point. Over by dreams hotel (which you are allowed to access that hotel as well) their food is amazing!!! You can literally pick out the raw fish you want n they cook it right in front of you! There is so much I can write but this resort is now one of my favorites and I will be booking just their resort for now on!!!!

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 23, 2019 by Social Media Coordinator & eConcierge

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Best regards.

5 out of 5
Property was nice but a lot bigger than we were used to. Still had an excellent time

Posted by , from Nac on Jul 21, 2019

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Comment from Hotel Management

Jul 23, 2019 by Social Media Coordinator & eConcierge

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Best regards.

5 out of 5

Posted by on Jul 11, 2019

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Comment from Hotel Management

Jul 13, 2019 by Social Media Coordinator & eConcierge

Dear guest, Thank you for your score. We wish to have the privilege to welcome you again in the near future. Best regards.

4 out of 5

Posted by on May 2, 2019

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Comment from Hotel Management

May 3, 2019 by Social Media Coordinator & eConcierge

Dear guest, Thank you for your score. We wish to have the privilege to welcome you again in the near future. Kind regards

5 out of 5

Posted by on Feb 14, 2019

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Comment from Hotel Management

Apr 1, 2019 by Samuel Castellanos

Dear guest, Thank you so much for sharing the review of your great experience at our all-inclusive and adults only resort in the Mexican Caribbean. It is fantastic to see that you had a great experience with us and we hope to have the honor of receiving you again. Warm regards,

About the Secrets Playa Mujeres Golf & Spa Resort - Adults Only

Location Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Punta Sam, QROO 77400

All-inclusive Details

All-inclusive room rates at Secrets Playa Mujeres Golf & Spa Resort - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball
  • Access to 18-hole golf course
  • Golf open for guests ages 18 years old and older
  • Golf green fees
  • Transportation to golf course

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Spa/beauty facilities and services

  • Kayaking included
  • Access to onsite nightclubs included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Golf - minimum age restriction 18
  • Tennis included
  • Volleyball included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Use of golf equipment not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Golf included
  • Golf - number of holes 18
  • Golf - green fees included
  • Scuba diving lessons not included
  • Golf - transportation to golf course included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Tennis lessons included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Some rates at Secrets Playa Mujeres Golf & Spa Resort - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Secrets Playa Mujeres Golf & Spa Resort - Adults Only, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa. A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This luxury resort also offers an outdoor tennis court, a fitness center, and a garden. Valet parking is free. Smoking is allowed in designated areas at this 4.5-star Punta Sam resort.

  • 424 guestrooms or units
  • 5 levels
  • 5 buildings
  • 9 dining venues
  • 2 bars by the pool
  • 7 bars or lounges
  • Built in 2014
  • Nightclub
  • Bar on the beach
  • Swim-up bar
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (26.7 km / 16.6 mi)
  • Parking: Free valet parking

Room Amenities

Secrets Playa Mujeres Golf & Spa Resort - Adults Only offers 424 accommodations with iPod docking stations and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

The resort hosts a free manager's reception daily.

Market Cafe - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast and lunch.

Oceana - This beachfront restaurant specializes in seafood and serves lunch and dinner. Open daily.

Seaside Grill - This restaurant specializes in international cuisine and serves lunch and dinner. Open 24 hours. Open daily.

Portofino - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Bordeaux - This fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Guests can play rounds at the 18-hole golf course. 2 outdoor swimming pools and 4 spa tubs are on site. Other recreational amenities include a private beach, an outdoor tennis court, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Golf driving range on site
  • Water skiing nearby
  • Miniature golf on site
  • Golf lessons on site
  • Golfing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Marina nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Secrets Spa by Pevonia. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 65 per accommodation, per day
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Playa Mujeres Secrets
  • Secrets Playa Mujeres
  • Secrets Playa Mujeres Resort
  • Secrets Resort Playa Mujeres
  • Secrets Playa Mujeres Golf Resort All Inclusive
  • Secrets Golf Resort All Inclusive
  • Secrets Playa Mujeres Golf
  • Secrets Playa Mujeres Resort Spa
  • Secrets Playa Mujeres Golf All Inclusive
  • Secrets Golf All Inclusive
  • Secrets Playa Mujeres Golf Resort All Inclusive
  • Secrets Golf Resort All Inclusive
  • Secrets Playa Mujeres Golf All Inclusive
  • Secrets Golf All Inclusive
  • Hotel Secrets Playa Mujeres Golf & Spa Resort - All Inclusive
  • Secrets Playa Mujeres Golf Spa Resort All Inclusive
  • Secrets Playa Mujeres Resort Spa
  • Secrets Mujeres Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.