4.0 out of 5

"The employees are all very friendly, polite, and helpful. Whenever I or my husband needed or wanted something they did their very best to accomodate u ... " More

By a verified traveler on Mon 30 Jul 2018

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Hotel Description

Adults-only beachfront property with 2 outdoor pools

Beachside getaway

Within 6 miles (10 km) of this property, you'll find Norte Beach and Garrafon Natural Reef Park. Las Americas Cancun Mall and Punta Sam Ferry Terminal are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a private beach, a golf course, and a full-service spa. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy a meal in one of the 9 restaurants and free perks like valet parking and WiFi in public areas.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 424 guestrooms also offer free WiFi and free minibar items. Flat-screen TVs come with satellite channels, and other amenities include furnished balconies or patios and iPod docks.

Junior Suite Garden View, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$477 per night

Preferred Club Junior Suite Swim Out King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Master Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Master Suite Ocean Front Private Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Preferred Club Junior Suite Swim Out Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Secrets Playa Mujeres Golf & Spa Resort - All Inclusive ratings based on 19 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Secrets Playa Mujeres Golf & Spa Resort - All Inclusive

Everyone (17) Couples (2)
5 out of 5
We stayed at the preferred club. Everything was excellent

Posted by on Jan 15, 2019

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Comment from Hotel Management

Jan 22, 2019 by Samuel Castellanos

Dear guest, Thank you so much for sharing the review of your great stay at our all-inclusive and adults only resort in the Mexican Caribbean, with the benefits of our Preferred Club. Thank you so much for your kind words and hope we have the honor to receive you again. Kind regards,

5 out of 5
This was our first time to Secrets Playa Mujeres and it’s definitely not our last. All the service across the board was exemplary, especially from Sophia in the preferred check in lounge. She’s a true professional and answerd all our questions and accommodated us with our requests. There’s really something for everyone there whether you just want to lounge for a week in peace or be involved in activities. The layout and design is spread out enough where you have all the space you need and the property is beautifully landscaped and constantly maintained. It’s a nice change of pace from the ‘hotel zone’ even though we love some of the resorts there as well, but it’s been our favorite place so far and we can’t wait to get back !!

Posted by on Jan 13, 2019

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Comment from Hotel Management

Jan 14, 2019 by Samuel Castellanos

Dear guest, Thank you so much for sharing with such detail your experience at our all-inclusive and adults only resort in the Mexican Caribbean. We are glad to know that had a fantastic time thanks to the kind attention of our friendly staff, our amazing layout, and design, plus our amazing views. Thank you so much for your kind words and hope we have the honor to receive you again. Kind regards,

5 out of 5
The employees are all very friendly, polite, and helpful. Whenever I or my husband needed or wanted something they did their very best to accomodate us. The grounds were well kept and aesthetically pleasing. There was always something to do throughout the day and different events every night.

Posted by , from Pennsylvania on Jul 30, 2018

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Comment from Hotel Management

Aug 1, 2018 by Samuel Castellanos

Dear guest, Thank you so much for sharing such amazing review of your vacation with us. We are very happy to know that you enjoyed the kind and warm attention of our staff. Our main goal is to provide a fantastic experience to all our visitors. Thank you so much for your kind words and hope we have the honor of welcome you again. Kind regards,

5 out of 5

Awesome Resort and location.

Pros: Hotel was off the beating path of Cancun hotel row, which is very nice. The staff was great and food and drinks are great.
Location: The location was very nice, outside of town but close enough via taxi if you wanted to go to downtown.
The property was awesome, the restaurants served great food. The staff was very friendly and helpful. The room we upgraded to was nice but could have been cleaned a little better, open beer can in mini freg and hair on floor in a corner and some amenities were not in the room upon checking in. But overall those were small issues as the property was amazing and the beach was clean. The only thing I would warn people on is the hotel credit they offer is for going to a time share presentation. They call it a membership but its a timeshare high pressure sales presentation for 90 mins. If you don't mind that take it a get your credits.

Posted by , from California on Jul 8, 2018

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Comment from Hotel Management

Jul 14, 2018 by Samuel Castellanos

Dear Jeff, Thank you so much for sharing the details of your amazing vacation with us. It makes us very happy to see that you had a fantastic experience at our all-inclusive and adults only resort with our beautiful beach with white sand and blue waters. Thank you for your lovely words and hope we have the honor of welcome you again. Kind regards,

5 out of 5

Great adult all inclusive in Playa Mujeres, Mexico

Pros: Modern, very clean, well maintained grounds
Cons: Housekeeping service came a bit later in the day a couple of days, but they did an excellent job
Location: Plenty of activities / pool / beach area on the resort grounds. Isla Mujeres is about a 15 min ferry or boat ride away and is an island to explore.
We traveled for vacation, just my wife and I. It was our first time in the Cancun area (Hotel is about 35 minutes North or the Cancun airport. Also, our first time at a Secrets Resort. The accommodations were excellent. The resort was very well maintained and kept after. We found the food to be good to excellent, surprisingly tasty for an all inclusive. Staff was very helpful; if someone did not know the answer to our question they found out or directed us to someone who did. It was a great way to relax together, not have to worry about where we were going to eat - there are many restaurants and bar areas, AND we had access to everything at the Dreams Resort which is next door.

Posted by , from Kansas City, MO on Feb 11, 2018

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Comment from Hotel Management

Feb 15, 2018 by Samuel Castellanos

Dear Jeff, Thank you so much for share on TripAdvisor the review of your great experience at our adults only and all-inclisive resort. Thank you for sharing with the world how much you enjoyed our exclusive facilities and excelent location. We are located in a gated community with golf complex at the north of Cancun, just a few minutes from downtown. We are happy to how much you liked the warm attention of our staff, delicious food and the free access to our sister resort Dreams. Thank you for your kind words and hope we have the honor of welcome you again. Kind regards.

4 out of 5

Accommodation

The staff is outsideing! Ready to make your stay as comfortable and presentable as possible. Can’t say enough about how nice and accommodating they are!!!

Posted by on Jan 25, 2018

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Comment from Hotel Management

Feb 1, 2018 by Samuel Castellanos

Dear guest, Thank you so much for sharing your review, it makes us really glad to know how much you enjoyed the special attention of our staff and comfortable suites, hope we have the honor of welcome you again.

5 out of 5

Great vacation spot

From the beginning the staff made us feel very welcome. My wife and I went with her two sisters and husbands. We usually relaxed by the pool and had a great time. We enjoyed the staff that serviced us by the pool (Blanca always made sure we had fresh drinks). Definitely would recommend this place!!!

Posted by on Jun 25, 2017

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3 out of 5

Rain, Rain go away!

Pros: The staff, the spa...the hot tub. The food was good.
Cons: Be better prepared for rain and inclement weather.
Location: The Isla Mujeres was a nice visit. The casino was horrible. Small and no fun.
Unfortunately we had 3.5 days of rain on a 6 day vacation. The hotel appeared to not be equipped for so much rain and had flooding issues, leaks which caused a ceiling to come down in the Piano bar and also in the outer hallways in the hotel. Due to all the rain there were tons of mosquitoes. We all suffered many bad bites. The staff was great and tried to make the best of it.

Posted by , from PA on Jun 25, 2017

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2 out of 5

So much potential but...

Pros: beautiful beach and pool. Energetic and enthusiastic entertainment staff. Ocionia for breakfast. Mexican buffet and show on Sunday night. Athletes performing in rock circus show. Cons: Hard sell on time share preferred vacation packages annoying. Overpriced spa services even with coupons. Inconvenient location of lobby to rooms. Music in rock circus show too loud and screaming/singing male star out of tune. Took a long time to check in and an hour for luggage to get to room. Most food just so so. The schedule app the hotel website encourages guests to load on mobile phone to keep up with daily activities is not updated and is out of sync with actual schedule. It is a long walk to lobby from room and if your key is lost or messed up you have to go all the way to lobby unless you are a "preferred member". Often there was no shuttle near room but two shuttles sitting idly near lobby or vice versa.

Posted by , from Texas on Jun 12, 2017

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2 out of 5

dirty pillow cases

Pros: SPA.
Cons: Please wash the bedding.
need to wash the pillow cases!! First night there, there was makeup on the pillow cases! Housekeeping gave me new ones, and it was the same with makeup on it. The pillows smell like sweat!!!!!! They do not serve food at the pool!! (Dreams would, and much more enjoyable.) Food is just alright (everything was very salty. my parents have high blood pressure and high cholesterol, not for the old folks.) (Secrets the Vine would be more suitable, yummy) I would not recommend. The infinity pool is a fake. SPA service was excellent!

Posted by , from LA on Jun 8, 2017

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About the Secrets Playa Mujeres Golf & Spa Resort - All Inclusive

Location Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Playa Mujeres, QROO 77400

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball
  • Access to 18-hole golf course
  • Golf open for guests ages 18 years old and older
  • Golf green fees
  • Transportation to golf course

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for bottled wine
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

  • Access to onsite clubs included
  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Golf - minimum age restriction 18
  • Fitness facilities included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Use of golf equipment not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Golf included
  • Golf - number of holes 18
  • Golf - green fees included
  • Scuba diving lessons not included
  • Golf - transportation to golf course included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Cooking classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Tennis lessons included
  • Onsite live performances included
  • All non-motorized water sports included
  • Theme parties included

Property Features

Secrets Playa Mujeres Golf & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Secrets Playa Mujeres Golf & Spa Resort - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa. A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers an outdoor tennis court, a fitness center, and a garden. Valet parking is free.

  • 424 guestrooms or units
  • 5 levels
  • 5 buildings
  • 9 dining venues
  • 2 bars by the pool
  • 7 bars or lounges
  • Built in 2014
  • Nightclub
  • Bar on the beach
  • Swim-up bar
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (26.7 km / 16.6 mi)
  • Parking: Free valet parking

Room Amenities

Secrets Playa Mujeres Golf & Spa Resort - All Inclusive offers 424 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay movies. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private balcony or patio (furnished)
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Espresso maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

The property hosts a free manager's reception daily.

Market Cafe - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast and lunch. Open daily.

Oceana - This beachfront restaurant specializes in seafood and serves lunch and dinner. Open daily.

Seaside Grill - This restaurant specializes in international cuisine and serves lunch and dinner. Open 24 hours. Open daily.

Portofino - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Bordeaux - This fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, an outdoor tennis court, and complimentary bicycles. 2 outdoor swimming pools and 4 spa tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golf lessons on site
  • Golfing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Fitness classes on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Secrets Spa by Pevonia. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 65 per accommodation, per day
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 10 kg)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per accommodation, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Playa Mujeres Secrets
  • Secrets Playa Mujeres
  • Secrets Playa Mujeres Resort
  • Secrets Resort Playa Mujeres
  • Secrets Playa Mujeres Golf Resort All Inclusive
  • Secrets Golf Resort All Inclusive
  • Secrets Playa Mujeres Golf
  • Secrets Playa Mujeres Resort Spa
  • Secrets Playa Mujeres Golf Spa Resort All Inclusive
  • Secrets Playa Mujeres Golf All Inclusive
  • Secrets Golf All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Pop the Question Engagement Offer

Book a minimum 5-night stay in a Preferred Club Junior Suite Ocean View or higher room category and guests who are getting engaged will receive a complimentary "Pop the Question Engagement" package, including a romantic rose petal and candle path decoration leading to a proposal spot on the beach, a "Will you marry me" message carved in the sand, 1 bottle of sparkling wine, 1 bouquet of roses, 1 door band reading "Just Engaged," and an engagement photo shoot with 5 photos included.


Engagement offer details can be arranged upon arrival. Additional terms and conditions for any package add-ons will apply. Package and pricing subject to change without notice. Offer subject to availability. Offer is not valid with groups/conventions. Offer not valid for employees of tour operators and wholesalers. Other restrictions and blackout dates may apply.

Make a Secret

Book a stay in any room or rate category and adults receive complimentary access to Dreams Playa Mujeres Resort & Spa to enjoy the onsite golf and spa facilities.


Full details provided at check-in. Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Preferred Room Benefits


Book a stay in a "Preferred" room type and receive personalized check-in and check-out with concierge service, access to Preferred Club Lounge at Secrets and Dreams Playa Mujeres, free daily breakfast, afternoon hot and cold hours d'oeuvres, exquisite desserts & fine liquors served in the lounge, upgraded minibar service and bath amenities, free computer access in Preferred Club Lounge, free newspaper, 20% off spa treatments, free access to hydrotherapy circuit once per stay, à la carte breakfast in Oceana and in Maris at Dreams Playa Mujeres, access to preferred area on the Beach at Secrets and Dreams Playa Mujeres, and access to lazy river at Dreams Playa Mujeres.


Must book a "Preferred" room type to receive benefits. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Sip, Savor, and See Offer

Book a stay in any room type or rate category and guests can visit a nearby participating resort from 6 PM-1 AM to enjoy dinner, drinks, and entertainment.


This offer is valid for 1 evening only per stay. Participating resorts: Breathless Riviera Cancun Resort & Spa, Dreams Playa Mujeres Golf & Spa Resort, Dreams Puerto Aventuras Resort & Spa, Dreams Riviera Cancun Resort & Spa, Dreams Sands Cancun Resort & Spa, Dreams Tulum Resort & Spa, Now Jade Riviera Cancun, Now Sapphire Riviera Cancun, or Sunscape Sabor Cozumel. Guests must contact the selected resort’s concierge in advance to make arrangements by 3 PM on the day guests wish to visit the partner property. Contact the selected resort for additional information or restrictions. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. Valid anytime, subject to availability. Details at check-in. Other restrictions may apply.