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"Service was great. There are staff trying to sell you things. The rooms need updating " More

By a verified traveler on Thu 20 Feb 2020

Hotel Description

4-star beachfront resort near Tortuga Beach

On the beach

Within a 15-minute walk of this Zona Hotelera resort, you'll find Cancun Convention Center and Forum Beach. Tortuga Beach and Chac Mool Beach are also within 2 miles (3 km).

Poolside dining

A full-service spa, 5 restaurants, and 4 outdoor pools are all featured at this romantic resort. Relax with free beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.

Free WiFi, balconies

The 395 guestrooms have LED TVs with cable channels and offer free WiFi and balconies. Hair dryers, laptop-compatible safes, and showers are also available.

Deluxe Double Room, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deal of the Day Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Altitude Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Reflect Cancun Resort & Spa ratings based on 5 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Reflect Cancun Resort & Spa

Everyone (3) Couples (1) Family (2)
5 out of 5

Posted by on Jul 17, 2020

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Comment from Hotel Management

Jul 29, 2020 by Social Media

Dear guest, Thank you for taking the time to leave a rating on your recent stay at Reflect Cancun Resorts & Spa. We hope to be able to welcome you back very soon. Best, Ana Hernandez Social Media

3 out of 5
Service was great. There are staff trying to sell you things. The rooms need updating

Posted by on Feb 20, 2020

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Comment from Hotel Management

Feb 22, 2020 by reflect Cancun

Dear guest, Thank you for those great comments and we are glad your vacation was a wonderful experience. We make sure that our guests always receive the best service, thanks to the efforts of our employees who work in a daily basis with dedication and passion. We hope that it won’t be too long before you let us give you again an unforgettable experience. Reflect Cancun Resort & Spa.

4 out of 5
I really enjoyed the coffee shop! I was afraid the coffee was going to taste bad until I saw the starbucks logo! I also enjoyed the various restaurants on the property. Very close to the beach and beautiful views

Posted by on Jul 18, 2019

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Comment from Hotel Management

Jul 19, 2019 by Ricardo Olmos - Chief Concierge

Dear guest: We’ve been happy to share your kind review with the staff as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We hope to have the honor of hosting you back home on your next visit to the Mexican Caribbean. Sincerely. Ricardo Olmos. Chief Concierge.

1 out of 5

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 15, 2019 by Ricardo Olmos - Chief Concierge

Dear guest: We also would like to thank your kind feedback, since it allows us to identify the opportunity areas that need to improve. We hope to have the honor of hosting you back home on your next visit to the Mexican Caribbean. Sincerely. Ricardo Olmos. Chief Concierge.

4 out of 5

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 18, 2019 by Ricardo Olmos - Chief Concierge

Dear guest: We’ve been happy to share your kind review with the staff mentioned as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. Warm regards. Ricardo Olmos. Chief Concierge

All-inclusive Details

All-inclusive room rates at Reflect Cancun Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included

Not included

  • Airport transfers

  • Food and beverage restrictions apply
  • Buffet and à la carte dining
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included

Property Features

Some rates at Reflect Cancun Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Reflect Cancun Resort & Spa you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Free self parking and valet parking are available. This 4-star Cancun resort is smoke free.

  • 395 guestrooms or units
  • 14 levels
  • 2 buildings
  • 5 dining venues
  • 7 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Reflect Cancun Resort & Spa offers 395 accommodations with laptop-compatible safes and bathrobes. Rooms open to balconies. LED televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • LED television
  • Cable channels
  • Premium channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

O - Overlooking the ocean, this buffet restaurant specializes in international cuisine.

Risotto - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Ayami - This restaurant specializes in Asian cuisine. Reservations are required. Open daily.

The Grill - This poolside restaurant specializes in international cuisine and serves lunch and dinner. Open daily.

Coco Café - Onsite coffee shop. Open daily.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Playground on site
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Reflect Krystal Grand Cancun All Inclusive Resort
  • Reflect Krystal Grand All Inclusive Resort
  • Reflect Krystal Grand Cancun All Inclusive
  • Reflect Krystal Grand Cancun All Inclusive
  • Reflect Krystal Grand All Inclusive All-inclusive property
  • Reflect Cancun Resort & Spa - All Inclusive Cancun
  • Reflect Krystal Grand All Inclusive
  • Reflect Krystal Grand Cancun - All Inclusive Cancun
  • Reflect Krystal Inclusive
  • Reflect Cancun Resort Spa
  • Relfect Cancun Resort Spa
  • Reflect Cancun & Spa Cancun
  • Reflect Cancun Resort & Spa Resort
  • Reflect Cancun Resort & Spa Cancun
  • Reflect Cancun Resort & Spa Resort Cancun
  • Reflect Cancun Resort Spa Optional All Inclusive
  • Reflect Krystal Grand Cancun Optional All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.