Skip to main content
Beginning of main content

Enter dates to see availability

4.8 out of 5

"We were scheduled to stay at Now Emerald but the electricity was out. The staff was waiting to transfer us to another hotel due power outage. The hote ... " More

By a verified traveler on Thu 24 Jun 2021

Hotel Description

All-inclusive beachfront resort with 3 outdoor pools

On the beach

Within a 10-minute walk of this Zona Hotelera resort, you'll find El Rey Ruins and El Rey Ruins Trailhead. Also, Delfines Beach is within half a mile (1 km) and Costa Occidental de Isla Mujeres National Park is within 2 miles (3 km).

All-inclusive

This resort features 7 restaurants, 3 outdoor pools, and a fitness center. Bring the family and enjoy the free kid's club, children's pool, and playground. Relax with a drink at one of the 2 poolside bars and enjoy free perks like valet parking and WiFi in public areas.

Free WiFi

Along with free WiFi, the 427 guestrooms offer room service and TVs. Other amenities include coffee/tea makers, hair dryers, and laptop-compatible safes.

Deluxe Garden View King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$238* Per night/room Sep 20 - Sep 21

Deluxe Garden View With Patio Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Ocean View Balcony King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Sunset Lagoon View Balcony King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Now Emerald Cancun ratings based on 5 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Now Emerald Cancun

Everyone (2) Couples (2) Family (1)
5 out of 5

Posted by on Jul 16, 2021

Was this review helpful to you?
Comment from Hotel Management

Jul 27, 2021 by Leonardo Romero

Dear guest Thank you for taking the time to share your rating with us. We are happy to learn that your had a great getaway. ¡Saludos desde Cancún!

5 out of 5
We were scheduled to stay at Now Emerald but the electricity was out. The staff was waiting to transfer us to another hotel due power outage. The hotel was Dreams Resort and everything thing was amazing! Ocean views awesome..Now emerald reall took care of us!

Posted by on Jun 24, 2021

Was this review helpful to you?
Comment from Hotel Management

Jun 24, 2021 by Leonardo Romero

Dear Guest Thank you for investing the time in sharing your comments with. We are pleased to learn that you enjoyed the accomodations.. Our team would also like to offer their most sincere apologies for the inconveniences you encountered during your stayt. Warm regards

5 out of 5
Stayed from March 27 to April1. Absolutely loved our stay. Staff is very attentive, no complaints would definitely return.

Posted by on May 14, 2021

Was this review helpful to you?
Comment from Hotel Management

May 15, 2021 by Leonardo Romero

Dear guest Thank you for taking the time to share your experience with us. We are very happy to learn that our team stoodout through their service. ¡Saludos desde Cancún!

5 out of 5

Posted by on Mar 29, 2021

Was this review helpful to you?
Comment from Hotel Management

Apr 9, 2021 by Leonardo Romero

Dear Guest Thank you for sharing your rating with us. ¡Saludos desde Cancún!

4 out of 5
Great service. Food and drinks were good! The beach was beautiful and Luis, provided Top Notch beach service to us on our stay. The Urban show was super cool and fun to watch. For a short trip we loved it at Now Emerald.

Posted by , from Texas on Dec 31, 2020

Was this review helpful to you?
Comment from Hotel Management

Jan 4, 2021 by Leonardo Romero

Dear Jessica Thank you for taking the time to share your comments regarding your stay at our hotel. We are very happy to learn that you had a wonderful vacation, that you enjoyed the beach, service and entertainment. We hope to have the opportunity to host you in the near future. ¡Saludos desde Cancún!

About the Now Emerald Cancun - All Inclusive

Location Blvd. Kukulkan Km 19.5, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Now Emerald Cancun - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Now Emerald Cancun - All Inclusive, you'll find 3 outdoor swimming pools, a fitness center, and a children's pool. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 7 bars/lounges. Public spaces have free WiFi. There's an onsite business center. There are 2 meeting rooms available. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly Now Emerald Cancun - All Inclusive. Free self parking and valet parking are available. This 4-star Cancun resort is smoke free.

  • 427 guestrooms or units
  • 7 dining venues
  • 2 bars by the pool
  • 7 bars or lounges
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Now Emerald Cancun - All Inclusive offers 427 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Coffee maker
  • Bathtub
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Now Emerald Cancun - All Inclusive has 7 restaurants on site.

Late night fare is available from room service (during limited hours).

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Volleyball on site
  • Beach volleyball on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Now Emerald Cancun Resort
  • Now Emerald Cancun Cancun
  • Now Emerald Cancun Resort Cancun
  • Now Emerald Cancun All Inclusive
  • Now Emerald Cancun Optional All Inclusive

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
url importing http://www.travelocity.com/Cancun-Hotels-Now-Emerald-Cancun.h36883288-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Cancun-Hotels-Now-Emerald-Cancun.h36883288-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Cancun-Hotels-Now-Emerald-Cancun.h36883288-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.