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4.0 out of 5

"Staff was very friendly and made sure we had everything we needed and more 👍👍 " More

By a verified traveler on Sun 03 Jul 2022

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Hotel Description

3.5-star beachfront property near Delfines Beach

On the beach

Your stay at this Zona Hotelera property places you within 2 miles (3 km) of La Isla Shopping Mall and Aquaworld. Maya Cancun Museum and Costa Occidental de Isla Mujeres National Park are also within 2 miles (3 km).

All-inclusive

A full-service spa, 6 restaurants, and an outdoor pool are all featured at this all-inclusive property. Traveling on business? Take advantage of the laundry service and WiFi in public areas. Enjoy the gym and visit the 4 bars/lounges and beach bar for drinks.

Deluxe Room, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$382* Per night/room Jul 25 - Jul 26

Club Room, 1 King Bed, Ocean View (Jacuzzi & 1 romantic dinner in room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed (Jacuzzi & 1 romantic dinner in room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Golden Parnassus All Inclusive Resort & Spa - Adults Only ratings based on 84 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Golden Parnassus All Inclusive Resort & Spa - Adults Only

Everyone (25) Couples (35) Family (18)
5 out of 5
Staff was very friendly and made sure we had everything we needed and more 👍👍

Posted by on Jul 3, 2022

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3 out of 5
We booked this hotel as we read it was four stars. However, the hotel is very dated. Needs lots of TLC. The humidity in the rooms is bad, to the point the pillows had a musty smell. The staff do a wonderful jobs keeping it clean though. The food is average. Breakfast was the best. The seafood and pasta restaurant and the Sixties bar/club where they often have entertainment have no AC (Sixties only has one door so the heat is terrible). The music at the pool is also dated. They played 80’s English music most of the time. The entertainment overall is not that good. However, I do want to highlight the staff. All of them are hard workers and VERY friendly and responsible. Staff are five stars in this hotel.

Posted by on Jun 26, 2022

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4 out of 5
The property is not as modern or updated as previous resort my husband and I have stayed at in the past in Cancun, BUT the customer service is OUTSTANDING which makes property not being as updated be OK if that makes sense.

Posted by on May 3, 2022

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Comment from Hotel Management

May 4, 2022 by Chief Concierge

Dear Harmony, Thank you for taking the time to share your experience, we are very glad to read that you were able to enjoy the customer service we offer. on the other hand would like to thank you for your observation. Kind regards

4 out of 5
Rooms was nice. Very small resort. The outside looks run down but actual rooms are nice. The room service food was so good!

Posted by on Mar 21, 2022

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Comment from Hotel Management

Mar 21, 2022 by Chief Concierge

Dear Aqeela, Thank you for taking the time to share your experience it gives us great pleasure to read that you had a good time and that you liked our food, would like to thank you for the observation. Kind regards

5 out of 5
Great service and location was beautiful!

Posted by on Feb 1, 2022

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Comment from Hotel Management

Feb 2, 2022 by Chief Concierge

Dear Miriam, Thank you for taking the time to share your experience, we are glad to read that you were able to enjoy your stay with us. Kind regards

2 out of 5
The front desk lady was very rude no mini fridges in room the bell men were very helpful

Posted by , from Chicago on Jan 26, 2022

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Comment from Hotel Management

Jan 26, 2022 by Chief Concierge

Dear Gustavo, We are very sorry for the stepback you could have encountered we will speak to our front desk team in order to improve our service, on the other hand, would like to mention even though we are an all-inclusive there are things that are not included such as the mini-fridge it's only for the club and golden rooms. Best regards

3 out of 5
The property is old and outdated. They need to do a lot of work to get the property back up to where it was originally. Lots of things broken and just patched (ex. handrails). Needs a lot of painting. When it rains, the roof leaks. The room HVAC doesn't work very well. Room smelled musty and the bathroom smelled of faint sewer.

Posted by on Jan 22, 2022

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Comment from Hotel Management

Jan 25, 2022 by Chief Concierge

Dear Jonathan, Thank you for taking the time to share your experience, would like to thank you for all of the observations they are of much help to us in order to improve we will pass them to the corresponding areas in order to improve. Kind regards

3 out of 5
We liked the smaller resort so less chance of covid exposure. Wasn't given a paper guide to resturant hours or activities. Alao need to offer free wi-fi, update rooms to have a small refrig and better TVs. Staff were all awesome!!

Posted by on Jan 18, 2022

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Comment from Hotel Management

Jan 25, 2022 by Chief Concierge

Dear Carol, Thank you for taking the time to share your experience, would like to mention that all of your observations are of great help for us to improve. We are glad that you liked our customer service. Kind regards

4 out of 5
Great property and staff

Posted by on Dec 17, 2021

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Comment from Hotel Management

Dec 18, 2021 by Chief Concierge

Dear Jane, Thank you for taking the time to share your experience it gives us great pleasure to read that you had a great time and were able to enjoy your stay. Kind regards

5 out of 5

Posted by on Nov 10, 2021

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About the Golden Parnassus All Inclusive Resort & Spa - Adults Only

Location Blvd. Kukulcan Km. 14.5, Retorno San, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Surcharge for premium or imported non-alcoholic beverages
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Limited meals offered through room service
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Theme parties included

Property Features

Golden Parnassus All Inclusive Resort & Spa - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Golden Parnassus All Inclusive Resort & Spa - Adults Only offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. WiFi is available in public spaces for a fee. A fitness center, a sauna, and spa services are also featured at the business-friendly Golden Parnassus All Inclusive Resort & Spa - Adults Only. You'll have access to the outdoor pool at a partner property. Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 1 building
  • 214 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 4 bars or lounges
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • 1 conference room
  • Bar by the pool

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Parking (limited spaces)

Room Amenities

Golden Parnassus All Inclusive Resort & Spa - Adults Only offers 214 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels and pay movies. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Private balcony
  • Sitting area
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible

Food & Drink

Sumo - This restaurant specializes in Asian cuisine and serves dinner only.

Shangri-La - This restaurant specializes in fusion cuisine and serves dinner only.

Old Barn - This restaurant specializes in international cuisine and serves dinner and light fare.

Pier 12 - This restaurant specializes in international cuisine and serves lunch and dinner.

Paradise - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.

24-hour room service is available.

Nearby Activities

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Fitness classes on site
  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Golden Parnassus Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property enforces a strict dress code in the restaurant Shangri-La.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Golden Parnassus All Inclusive Resort & Spa - Adults Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 225 per night (rates may vary)
  • Fee for wireless Internet in public areas: MXN 225 per day (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Golden Parnassus
  • Golden Parnassus All Inclusive
  • Golden Parnassus Resort Adults All Inclusive
  • Golden Parnassus Resort
  • Golden Parnassus Resort All Inclusive
  • Golden Parnassus Resort All Inclusive Cancun
  • Parnassus All Inclusive Resort
  • Parnassus Resort
  • Resort Golden
  • Golden Parnassus Resort Spa Adults Only All Inclusive
  • Golden Parnassus All Inclusive Resort & Spa - Adults Only Cancun

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.