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4.1 out of 5

"This property rated 4.2 star when I booked it, this property is 3 stars max, it is clean but it is old and not updated, rooms are not warm and cozy, f ... " More

By a verified traveler on Sat 05 Jun 2021

Hotel Description

3.5-star beachfront property near Delfines Beach

On the beach

Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Aquaworld and Cancun Interactive Aquarium. La Isla Shopping Mall and Maya Cancun Museum are also within 2 miles (3 km).

All-inclusive

A full-service spa, 6 restaurants, and an outdoor pool are all featured at this all-inclusive property. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. Traveling on business? Take advantage of the laundry service and WiFi in public areas.

WiFi, balconies

The 214 guestrooms have flat-screen TVs with cable channels and offer WiFi and balconies. Other amenities include sitting areas, 24-hour room service, and hair dryers.

Deluxe Room, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$253* Per night/room Jul 7 - Jul 8

Club Room, 1 King Bed, Ocean View (Jacuzzi & 1 romantic dinner in room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed (Jacuzzi & 1 romantic dinner in room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Golden Parnassus Resort & Spa -Adults Only- All Inclusive ratings based on 87 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Golden Parnassus Resort & Spa -Adults Only- All Inclusive

Everyone (38) Couples (24) Family (19)
4 out of 5
This property rated 4.2 star when I booked it, this property is 3 stars max, it is clean but it is old and not updated, rooms are not warm and cozy, food is average, I went on that trip alone and for some reason I s was ignored when I went in some of their restaurants till I had to call someone to help me

Posted by on Jun 5, 2021

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Comment from Hotel Management

Jun 8, 2021 by Chief Concierge

Dear Guest, Thank you for taking the time to share your experience, we would like to mention that hearing our guests can help us improve that their comments are very important, and can make a difference. Kind regards

5 out of 5
First time in Cancun. The hotel and staff were so friendly and they work so hard. Everything was amazing there. Enjoyed every minute. Will be back for sure !

Posted by on May 19, 2021

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Comment from Hotel Management

May 21, 2021 by Chief Concierge

Dear Guest, Thank you for taking the time to share your experience, we are very glad to read that you enjoyed your stay, the service we offer. Hope to see you on your next visit to Cancun. Kind regards

5 out of 5
There have been many visible repairs to the hotel since the last time I was there. The entertainment staff are wonderful and the service is top notch. This is not the most luxurious resort, but they make you feel like family.

Posted by on May 12, 2021

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Comment from Hotel Management

May 13, 2021 by Chief Concierge

Dear Guest, Thank you for taking the time to share your experience it gives us great pleasure to read that you enjoyed our customer service and that you noticed the repairs that have been done. Kind regards

5 out of 5
Rooms clean. Room service was prompt. Food was good. Staff very polite and helpful. Will be returning. The only thing was they would not let 4 people to a room, even with 2 full beds. If we wanted a 3rd person to the room, they would charge us an extra $120.00 per night for the 3rd person. Asked for Ocean view, but the room was over the dining room, so had a half view of the ocean. Pictures shows the dining room roof. Not a clear view of the ocean.

Posted by on May 12, 2021

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Comment from Hotel Management

May 13, 2021 by Chief Concierge

Dear Guest, Thank you for taking the time to share your experience, we are glad to read that you were able to enjoy our customer service we offer. Kind regards

5 out of 5
The staff is absolutely amazing, food is great! The hotel is old and has some issues but the staff makes up for it. Martin, Itsy, Rosy & Eli are a blast. Jose & Fonsi in the bar are awsome as are the rest of the bar staff, Carmen, Yessica, Oskar... you get the point the staff is amazing! My one issue this trip, and it's never happened before this is our third stay, was the sheets. the top sheet was on top of the blanket, every day i switched it everyday housekeeping would flip it back, not sure what that was about..

Posted by on Apr 24, 2021

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Comment from Hotel Management

Apr 26, 2021 by Chief Concierge

Dear Guest, Thank you for taking the time to share your experience it gives us great pleasure to read that you enjoyed the customer service we offer. Kind regards

5 out of 5

Posted by on Apr 20, 2021

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Comment from Hotel Management

May 1, 2021 by Chief Concierge

Dear Guest, Thank you for taking the time to qualify our resort. Kind regards

5 out of 5

Posted by on Apr 18, 2021

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Comment from Hotel Management

Apr 29, 2021 by Chief Concierge

Dear Guest, Thank you for taking the time to qualify our resort with a 5 out of 5 Kind regards

1 out of 5

Posted by on Apr 13, 2021

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Comment from Hotel Management

Apr 17, 2021 by Chief Concierge

Dear Guest, We are very sorry for the inconvenience you may have encountered. Kind regards

5 out of 5
The customer service was amazing. All the staff were very welcoming it was the best experience I’ve ever had. However, the tub in the room leaked when turned on and there were difficulties with our mini fridge. Other than that the whole stay was amazing and I would highly recommend. The cleaning staff also did a very nice job with cleanliness of the room.

Posted by on Apr 13, 2021

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Comment from Hotel Management

Apr 17, 2021 by Chief Concierge

Dear Guest, Thank you for taking the time to share your experience, we are very glad to read that you enjoyed your stay, we appreciate your comments we will pass them to the corresponding area in order to improve. Kind regards

4 out of 5

Posted by on Mar 30, 2021

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Comment from Hotel Management

Apr 9, 2021 by Chief Concierge

Dear Guest, Thank you for taking the time to qualify our resort. Kind regards

About the Golden Parnassus Resort & Spa -Adults Only- All Inclusive

Location Blvd. Kukulcan Km. 14.5, Retorno San, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Surcharge for premium or imported non-alcoholic beverages
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Limited meals offered through room service
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Theme parties included

Property Features

Golden Parnassus Resort & Spa -Adults Only- All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Golden Parnassus Resort & Spa -Adults Only- All Inclusive offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. WiFi is available in public spaces for a fee. A fitness center, a sauna, and spa services are also featured at the business-friendly Golden Parnassus Resort & Spa -Adults Only- All Inclusive. You'll have access to the outdoor pool at a partner property. Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 1 building
  • 214 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 4 bars or lounges
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Parking (limited spaces)

Transport

  • Airport: Cancun Intl. Airport (CUN) (19.9 km / 12.4 mi)

Room Amenities

Golden Parnassus Resort & Spa -Adults Only- All Inclusive offers 214 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels and pay movies. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Private balcony
  • Sitting area
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible

Food & Drink

Sumo - This restaurant specializes in Asian cuisine and serves dinner only.

Shangri-La - This restaurant specializes in fusion cuisine and serves dinner only.

Old Barn - This restaurant specializes in international cuisine and serves dinner and light fare.

Pier 12 - This restaurant specializes in international cuisine and serves lunch and dinner.

Paradise - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.

24-hour room service is available.

Nearby Activities

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Fitness classes on site
  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Golden Parnassus Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property enforces a strict dress code in the restaurant Shangri-La.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Golden Parnassus Resort & Spa -Adults Only- All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 225 per night (rates may vary)
  • Fee for wireless Internet in public areas: MXN 225 per day (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Golden Parnassus
  • Golden Parnassus All Inclusive
  • Golden Parnassus Resort Adults All Inclusive
  • Golden Parnassus Resort
  • Golden Parnassus Resort All Inclusive
  • Golden Parnassus Resort All Inclusive Cancun
  • Parnassus All Inclusive Resort
  • Parnassus Resort
  • Resort Golden
  • Golden Parnassus Resort Spa Adults Only All Inclusive
  • Golden Parnassus Resort & Spa -Adults Only- All Inclusive Cancun

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.