With a stay at this Playa Mujeres property, you'll be within 2 miles (3 km) of Playa Mujeres Golf Club and 9 miles (15 km) of Gran Puerto Pier. Also within 9 miles (15 km) are Norte Beach and Market 28.
A full-service spa, 8 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Relax with free beach cabanas, sun loungers, and beach umbrellas. Relax with a drink at one of the 3 poolside bars and enjoy free perks like buffet breakfast and valet parking.
Tablet computers, free WiFi
Boasting deep soaking bathtubs and tablet computers, the 431 guestrooms offer Smart TVs with satellite channels, along with free WiFi. 24-hour room service, minibars (stocked with some free items), and Egyptian cotton sheets are also available.
May 22, 2021 by Atelier Playa Mujeres
Dear Guest, It is with great concern we have received your review, our guest's satisfaction is always our main goal and we truly regret not having met your expectations. Thank you for letting us know the inconveniences you had so we can enforce and improve our service. It is a shame to know we will not be having the opportunity to welcome you back in the future, in spite of this we remain at your full disposal if there is anything else we can assist you with. Kindest regards.
May 19, 2021 by Atelier Playa Mujeres
Dear Guest, Thank you so much for making us part of your vacation experience in the Mexican Caribbean. It is sincerely an honor to be worthy of your recommendation and also having the pleasure of welcoming you. We are delighted to know you had the opportunity to enjoy all of our services and amenities, making this a truly memorable and relaxing vacation getaway, We appreciate you highlighting the names of those who with their unparalleled service, managed to surpass your expectations. Rest assured, we will be congratulating, Ricardo, Rodrigo, Roman, Rafael, and Mauricio for their outstanding work. Once again, thank you for your visit and kind description of your experience. We will be looking forward to welcoming you back many more times in the future. Your home away from home will hold a special place for you. Kindest regards.
Mar 10, 2021 by Angélica López E- Concierge
Dear Guest, We would like to thank you for choosing Atelier Playa Mujeres and for giving us the opportunity to exceed all of your expectations during these unprecedented times. Your satisfaction is always our main priority as well as your comfort and wellbeing, therefore, we appreciate your feedback on the amazing service of our team members and the unique amenities offered in our resort. We hope to have the honor of welcoming you back again soon. Kind regards.
Feb 10, 2021 by Atelier Playa Mujeres
Dear Guest, First and foremost we would like to thank you for taking the time to share your comments on this important platform. We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. We would like to kindly ask you to please share with us more details about your experience in order to provide you with a proper follow-up of the inconveniences mentioned and to take the necessary actions to improve our services, as this definitely not the experience that we strive to provide to our distinguished guests. In spite of the inconveniences, we appreciate you recognizing the excellence of our "El Suspiro" restaurant. We shall of course congratulate them for their terrific work. On behalf of Atelier Playa Mujeres, we offer our most sincere apology. We truly hope to have the opportunity to assist you and to welcome you back in the future enhancing your perception of our resort. We remain at your service. Kind regards.
Nov 23, 2020 by Angélica López E- Concierge
Dear RaKesha, Thank you so much for your 5-star rating. We are pleased to know that you enjoyed your stay and we hope to see you again very soon at Atelier Playa Mujeres. Warm regards.
Oct 29, 2020 by Angélica López E- Concierge
Dear LK2, It is our pleasure to read your opinion and learn more about the magnificent vacation experience you had during your stay at Atelier Playa Mujeres. Thank you very much for your trust and preference. Without a doubt, our great team was an important part of their experience, so rest assured that everyone will receive their kind comments and be recognized for their incredible service. Furthermore, your observations will be shared with the appropriate departments to improve our services. We hope to welcome you again soon to enhance your experience and make it perfect from beginning to end. Warmest regards.
Aug 17, 2020 by Gerente Nocturno
Dear KR, Thank you for the great review of our hotel and thank you for the special message for our coworkers who take care of your vacations. We are glad that you enjoyed your stay and hope to see you again very soon at Atelier Playa Mujeres. Sincerely,
Feb 3, 2020 by Angelica Agundis, Guest Service Manager.
Dear Guest, Thank you for your excellent rate. We look forward to serving you again in the future. Best regards,
Dec 17, 2019 by Angelica Agundis, Guest Service Manager.
Dear Aikaterini, Thank you for choosing Atelier Playa Mujeres for your destination and thank you so much for your review. Best regards!!
Dec 16, 2019 by Angelica Agundis, Guest Service Manager.
Dear Guest, Thank you for choosing Atelier Playa Mujeres for your vacations and for your review. We apologize for not providing as many options for meal. Your comments will be considered to improve our services. Respectfully yours,
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Atelier Playa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Atelier Playa Mujeres - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a health club, a garden, and a terrace. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Punta Sam property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking , Parking (limited spaces)
Atelier Playa Mujeres - All Inclusive offers 431 air-conditioned accommodations with tablet computers and minibars (stocked with some free items). Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Guests are served free buffet breakfast daily from 7:30 AM to 11:30 AM.
Mercado 19 - This buffet restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner.
Limón y sal - This restaurant specializes in Mexican cuisine and serves brunch, lunch, and dinner. Open daily.
El Suspiro - This restaurant specializes in seafood and serves breakfast and lunch. Open daily.
Takeshi - This diner specializes in Asian cuisine and serves dinner only. Open daily.
Cilento - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
24-hour room service is available.
2 outdoor swimming pools are on site along with a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
NUUP SPA has 18 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.