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Hotel Description

5-star beachfront property near Playa Mujeres Golf Club

Beachside getaway

Stay at this Playa Mujeres property and you'll be within 2 miles (3 km) of Playa Mujeres Golf Club and 6 miles (10 km) of Norte Beach. Dolphin Discovery is within 6 miles (10 km) and Gran Puerto Pier is within 9 miles (15 km).

All-inclusive

This all-inclusive property features a golf course, a full-service spa, and 8 restaurants. Relax with free beach cabanas, sun loungers, and beach umbrellas. Relax with a drink at one of the 2 poolside bars and enjoy free perks like valet parking and WiFi in public areas.

Tablet computers, free WiFi

Boasting deep soaking bathtubs and tablet computers, the 431 guestrooms offer Smart TVs with satellite channels, along with free WiFi. Sitting areas, 24-hour room service, and minibars (stocked with some free items) are also available.

Junior Suite - King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Roof Top Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Ocean View - 2 Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite - 2 Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite Ocean View - King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Inspira Junior Suite Swim Out - King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Atelier Playa Mujeres - All Inclusive ratings based on 11 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Atelier Playa Mujeres - All Inclusive

Everyone (3) Couples (7) Family (2)
5 out of 5
We had such an amazing trip! As with any trip, things can go slightly wrong, but the way it is handled is what is important. And the Atelier staff delivered above and beyond! A huge shout out to David (Front Desk Management) for completely turning a bad situation into a positive! This resort is all about a great chill experience with 5 star food and service....perfect for a romantic getaway. As we have stayed at over 15 high end resorts in the area, this was by far the best food and service. Definitely upgrade to Inspira - the rooftop pool and the concierge service make it so worth it. We also want to shout out Natalia for always checking on us, Alejandra for caring about our experience, and Roger at Maria Delores for the AMAZING dining experience. Do not hesitate on booking this beautiful resort...but spend a little more for the Inspira experience and swim out or rooftop pool. You will be glad you did. Thanks Atelier for a memorable and needed vacation!

Posted by , from Cleveland, OH on Aug 16, 2020

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Comment from Hotel Management

Aug 17, 2020 by Gerente Nocturno

Dear KR, Thank you for the great review of our hotel and thank you for the special message for our coworkers who take care of your vacations. We are glad that you enjoyed your stay and hope to see you again very soon at Atelier Playa Mujeres. Sincerely,

5 out of 5

Posted by on Jan 18, 2020

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Comment from Hotel Management

Feb 3, 2020 by Angelica Agundis, Guest Service Manager.

Dear Guest, Thank you for your excellent rate. We look forward to serving you again in the future. Best regards,

5 out of 5
Everything about it. Staff, food,drinks. I can go on and on

Posted by on Dec 17, 2019

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Comment from Hotel Management

Dec 17, 2019 by Angelica Agundis, Guest Service Manager.

Dear Aikaterini, Thank you for choosing Atelier Playa Mujeres for your destination and thank you so much for your review. Best regards!!

3 out of 5
Nice and clean beach and nice pools. Cofotrtable rooms. Food was a problem. Not much choice except for breakfast. Only 2 proper restaurants where you can have nice evening dinner. There are always long waiting. Could do better.

Posted by on Dec 11, 2019

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Comment from Hotel Management

Dec 16, 2019 by Angelica Agundis, Guest Service Manager.

Dear Guest, Thank you for choosing Atelier Playa Mujeres for your vacations and for your review. We apologize for not providing as many options for meal. Your comments will be considered to improve our services. Respectfully yours,

3 out of 5

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 7, 2019 by Angelica Agundis, Guest Service Manager.

Dear Guest, Thank you for rating your recent experience with us. It is with great concern that I read your feedback. Unfortunately, there is not information. Thus, please feel free to contact me at your earliest convenience. I truly hope you allow me to comment with you the points you mentioned in your review. Respectfully yours,

5 out of 5
Hotel and staff great and very friendly. Rodrigo Larraza very helpful, nice person. Did not like the hard sell of Inspira team not transparent or open kind of like timeshare sales. Swim out room very nice but water way too cold. Did not swim once in that water. Lots of Mosquitos. Cleaning staff, bartenders, wait staff everyone were top notch. Food was very good Nice beach and all accommodations excellent. I would recommend this hotel to friends.

Posted by , from Chicago on Nov 24, 2019

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Comment from Hotel Management

Dec 7, 2019 by Angelica Agundis, Guest Service Manager.

Dear Guest, Thank you for taking the time to share your amazing memories of Atelier Playa Mujeres. We apologize for the inconveniences you experienced and please note that are taking into account to improve our services. Thank you for your recommendations, Best regards,

5 out of 5
Atelier resort is fabulous. The pool is awesome and the beach is magnificent! The room was by far the best room we have ever had while in the Cancun area. We had a swim up room and it was a great experience. My only negative comment is that there needs to be more dinner choices and the restaurants are rather small in size. There are only three restaurants open for dinner...Asian, Italian, and the Steak House. We were at the resort for seven nights and had to repeat restaurants or order room service. Our last resort in Playa Mujeres had nine restaurants to choose from so be were disappointed. The food is top notch - just need more options.

Posted by on Sep 30, 2019

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Comment from Hotel Management

Sep 30, 2019 by Angélica Agundis, Guest Service Manager

Dear Guest, Thank you for taking the time to share your experience at Atelier Playa Mujeres. Many thanks for your kind words of our facilities. And thank you for bringing the food options inconvenience to our attention, we deeply apologize. I have forwarded the information to our Management to take accurate measures. Thank you for choosing to stay with us and we look forward to welcoming you back.

5 out of 5
Atelier was the best resort that I’ve ever been to. Everything is new, fresh and clean, the best room that I’ve ever had at an all inclusive. The food was delicious, the portions were generous and the presentation was top notch. They are trying to stand out from the rest of the resorts and it shows. The service was equally as impressive at the restaurants. Bryan at Cilento truly cares about his customers. He knew his menu thoroughly and wanted to make the presentation perfect. After the kitchen sent out a dish I saw him grab a couple of food accents and arrange them on an already perfect dish to elevate it even higher. Like all of the staff, he was friendly and personable and treated my wife and I like we were VIP every time. At Takeshi, Marco and Vicente guided us through some of the best meals that we had during our stay. I learned about Mayan Coffee and we had some shots that were on fire, every time something was brought out we couldn’t wait to see what it was! Jimmy at Los Abrazos delivered us perfect food selections and then doubled back to make my wife some delicious drinks. Veronica and Irving at the beach were the best servers, always very friendly and attentive. Balam recruited us for beach volleyball, then casino night, salsa lessons and trivia. Soon we couldn’t wait for him to come around in the afternoon to see what fun event that he had planned! Atelier has a clear advantage in most categories and I’m happy that we stayed there.

Posted by on Sep 5, 2019

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Comment from Hotel Management

Sep 5, 2019 by Angelica Agundis. Guest Service Manager

Dear Guest, Many thanks for your review and for your generous compliments of our genuine service. We look forward to welcoming you and your friends back for another retreat on Atelier Playa Mujeres. Best regards,

2 out of 5
Property is OK. Management is unprofessional, inclined to illegal activity, too many, looks like, management on vacation, not guests/customers.

Posted by on Jun 29, 2019

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Comment from Hotel Management

Jul 2, 2019 by Angelica Agundis, Guest Service Manager.

Dear Guest, Thank you for sharing your experience regarding your recent stay. It is with great concern that I read your feedback. Unfortunately, there is not enough information and I do not have a similar report. Thus, please feel free to contact me at your earliest convenience. I truly hope you allow me to discuss with you the points you mentioned in your review. Respectfully yours,

4 out of 5
This is a complete 5 star Resort. From the amenities to the staff, everything was amazing. However, this is a fairly new resort so they are still under construction in some areas such as the theater which I was told will also be the bar/lounge. We didn't have any night shows or clubs to go to as most resorts do so after dinner, so the nightlife was pretty dull. Other than that, I enjoyed my stay very much. I would recommend this to couples and people who want to relax and be treated like royal!

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 17, 2019 by Angélica Agundis, Guest Service Manager

Thank you very much for taking the time to share your experience at Atelier Playa Mujeres. We appreciate your kind words about our amenities and staff. We are sorry for any inconvenience our finish works may have caused you. We truly look forward to welcome you back in the near future and hopefully, you will notice the improvements and you will think of us as the right place to stay. Best regards,

About the Atelier Playa Mujeres - All Inclusive

Location Prolongación Bonampak S/N Mz 1, Playa Mujeres, QROO 77400

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Snorkeling

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving excursions
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Surcharge for premium or imported non-alcoholic beverages
  • Fitness facilities included
  • Premium food items not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Atelier Playa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Enjoy a summer holiday at Atelier Playa Mujeres - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa. There are 8 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers an outdoor pool, a health club, and a garden. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Playa Mujeres property.

  • 1 building
  • 431 guestrooms or units
  • 5 levels
  • 8 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 48437 sq ft of conference space
  • 4500 sq m of conference space
  • Built in 2019
  • Swim-up bar
  • Coffee shop
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Cancun Intl. Airport (CUN) (30.8 km / 19.2 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Atelier Playa Mujeres - All Inclusive offers 431 air-conditioned accommodations with tablet computers and minibars (stocked with some free items). Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. 55-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • Deep soaking tub
  • Stocked minibar (select free items)
  • Tablet
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Espresso maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Mercado 19 - This buffet restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner.

El Trompo - This restaurant specializes in Mexican cuisine and serves brunch, lunch, and dinner. Open daily.

El Suspiro - This restaurant specializes in seafood and serves breakfast and lunch. Open daily.

Takeshi - This diner specializes in Asian cuisine and serves dinner only. Open daily.

Cilento - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course. In addition to an outdoor pool, other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site

Spa Services

NUUP Spa Playa Mujeres has 18 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 18
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 350 per pet, per week
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 16
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 350 per pet, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atelier Playa Mujeres All Inclusive All-inclusive property
  • Atelier All Inclusive All-inclusive property
  • Atelier Playa Mujeres All Inclusive
  • Atelier All Inclusive
  • Atelier Inclusive inclusive p
  • Atelier Playa Mujeres - All Inclusive Playa Mujeres
  • Atelier Playa Mujeres - All Inclusive All-inclusive property

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The property is a member of Preferred Hotels & Resorts.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.