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Curtiss Hotel, Ascend Hotel Collection

5-star property
210 Franklin St, Buffalo, NY 1-855-201-7819

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4.5 out of 5
Wonderful!
See all 12 Travelocity Reviews

"The sauna And the jacuzzi and the huge bed And the cleanliness " More

By a verified traveler on Wed 05 Aug 2020

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Hotel Description

5-star luxury hotel near Buffalo Niagara Convention Center

Heart of Buffalo

At this Downtown Buffalo hotel, you'll be within a 5-minute walk of Buffalo Niagara Convention Center and Tralf Music Hall. Shea's Performing Arts Center and Guaranty / Prudential Building are also within half a mile (1 km).

Luxury amenities

A full-service spa, a 24-hour fitness center, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like buffet breakfast and valet parking.

Free Internet, comfy beds

The 68 individually decorated guestrooms offer free WiFi and free wired Internet, as well as comfy beds. LED TVs come with digital channels, and other amenities include iPod docks and refrigerators.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$189* Per night/room Oct 26 - Oct 27

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Curtiss Hotel, Ascend Hotel Collection ratings based on 12 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Curtiss Hotel, Ascend Hotel Collection

Everyone (6) Couples (2) Family (2)
4 out of 5
The sauna And the jacuzzi and the huge bed And the cleanliness

Posted by on Aug 5, 2020

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Aug 5, 2020 by Lauren

Thank you for staying with us at the Curtiss Hotel!

5 out of 5

Posted by on Oct 5, 2019

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Oct 5, 2019 by Lauren

Thank you for staying with us at the Curtiss Hotel and 5-Star review! We look forward to welcoming you back soon!!

5 out of 5
The round bar/restaurant was very cool. rooftop bar has a nice view of city and bar staff was friendly. Room was way above average and shower had more jets than an aircraft carrier. Thumbs up on the Curtiss!

Posted by on Apr 24, 2019

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Comment from Hotel Management

Apr 24, 2019 by Conor H.

Thank you for your awesome 5 Star review. Please come back again in the near future!

5 out of 5
Stunningly beautiful hotel. Loved the surprise spaces tucked in all over, such the lovely, big indoor/outdoor rooftop bar and party room with gorgeous views, the huge, handsome chandeliered revolving bar and 4 jeweled bathrooms off the lobby, beautiful restaurant and the amazing jacuzzi room. The luxurious guest rooms were amazing as well. No details left out.

Posted by on Mar 27, 2019

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Comment from Hotel Management

Mar 27, 2019 by Lauren

Thank you for staying with us at the Curtiss Hotel and the 5-Star review! We look forward to welcoming you back soon!

5 out of 5
The steam shower was the best. A little noisy at night

Posted by on Mar 18, 2019

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Comment from Hotel Management

Mar 18, 2019 by Lauren Q.

Thank you for the nice 5 Star review. We will will turn down the noise from the steam shower...

4 out of 5
Excellent place to stay with great staff food is good

Posted by on Mar 4, 2019

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Comment from Hotel Management

Mar 4, 2019 by Lauren

Thank you for staying with us at the Curtiss Hotel!

1 out of 5
It is rare for me to leave a hotel review, however, I felt compelled to pass on my opinion after staying here numerous times. I won't detail my experience because I can see from reviews left by others that the manager will reply back in a very unprofessional way. I will just very honestly say that this is an unbelievably beautiful hotel, possible the nicest in the area, but also has the poorest customer service of any hotel I've stayed in. What adds insult to injury is that management is completely oblivious to the fact that the the way they deal with their guest needs improvement. And of course you cannot get better if you don't acknowledge you have a problem. My advice is to stay at your own risk. The restaurant serves delicious food, and brunch and breakfast are delicious. However as other reviewers have noted, if you have to deal with the front desk or the manager, it will most likely leave a bad taste in your mouth and you will find yourself more than willing to forgo staying at this beautiful hotel and pay more money at a lesser property just to ensure you do not have to deal with the management staff of the Curtiss.

Posted by on Jun 9, 2018

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Comment from Hotel Management

Jun 12, 2018 by Lauren Q.

It's hard to take your review seriously as you post yourself as Anonymous. You can clearly see from the hundreds of great 5 Star reviews we receive regularly that your opinion appears to be isolated here. If you would care to discuss your issue, we would be more than happy to speak with you on Monday. Please call the hotel direct. The ball is in your court...

5 out of 5
We stayed overnight, had dinner in the Chez Ami restaurant and had the complimentary breakfast. We also had drinks in the rotating bar on the main floor, The rooftop bar looked great but wasn't open until 5 and we were a bit early. The room was very comfortable. I was able to adjust the temperature during the night using the bedside screen. The walk in shower had 3 shower heads and 3 wall jets and a water temperature control button. All very hi tech. My husband had the best steak of his life (the 22 oz ribeye). And the desserts were amazing. We really enjoyed our stay. Oh, and the outdoor jacuzzi was lovely!

Posted by , from Buffalo, NY on May 29, 2018

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Comment from Hotel Management

May 29, 2018 by Lauren Q.

Mary, We loved your great 5 Star review. Please come and stay with us again in the future...

5 out of 5

Fantastic hotel

We had a great first stay at the Curtiss hotel. The room was beautiful, comfortable and richly appointed. All the staff was friendly and helpful. We had a drink at the rooftop bar, unfortunately it was raining so we did not get a chance to sit next to the outdoor fire pit. The continental breakfast included eggs, bacon, potatoes, a variety of baked good (Mmm croissants!!), fresh fruit, etc... The only downside to the trip was that we couldn't stay longer! We are looking forward to our next visit.

Posted by on May 9, 2018

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Comment from Hotel Management

May 9, 2018 by Lauren

Thank you for staying with us at the Curtiss Hotel, we are thrilled to hear you enjoyed your stay! We look forward to welcoming you back soon!

5 out of 5

Curtiss Hotel

Pros: Valet parking in the heart of downtown Buffalo..
Location: Downtown Buffalo.
Truly one of the best we have ever stayed at. Staff was helpful when asking for directions. Very modern.

Posted by , from upstate NY on Mar 6, 2018

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Comment from Hotel Management

Mar 7, 2018 by Mark C.

Thank you very much for the awesome 5 Star review... Come back again soon!

About the Curtiss Hotel, Ascend Hotel Collection

Location 210 Franklin St, Buffalo, NY 14202

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Curtiss Hotel, Ascend Hotel Collection offers its guests a full-service spa, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Curtiss Hotel, Ascend Hotel Collection. An area shuttle within 2.00 mi and a roundtrip airport shuttle (available 24 hours) are free. Self parking and valet parking are free. A complete renovation of Curtiss Hotel, Ascend Hotel Collection was completed in June 2017. This 5-star Buffalo hotel is smoke free.

  • 68 guestrooms or units
  • 8 levels
  • 2 bars or lounges
  • Built in 1913
  • Buffet breakfast (free)
  • Dining venue
  • Manager's reception (free)
  • Coffee shop
  • Terrace on the roof
  • Poolside lounge chairs
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Buffalo Niagara Intl. Airport (BUF) (17 km / 10.5 mi)
  • Train station: Buffalo-Exchange Street Station (1.7 km / 1.1 mi)
  • Metro station: Fountain Plaza Station (0.3 km / 0.2 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 2.00 mi, and train station pick-up
  • Parking: Free valet parking and self parking

Room Amenities

Curtiss Hotel, Ascend Hotel Collection offers 68 accommodations with iPod docking stations and minibars (stocked with some free items). Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets and premium bedding. LED televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This Buffalo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and microwaves can be requested.

  • Pillowtop beds
  • Stocked minibar (select free items)
  • IPod dock
  • In-room dining (limited hours)
  • LED television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Frette Italian linens
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

Chez Ami Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

VUE Rooftop Lounge - This restaurant specializes in American cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Buffalo Chophouse - This fine-dining restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a spa tub and a 24-hour fitness center.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, and Swedish massages.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Choice) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Curtiss Hotel Buffalo
  • Curtiss Hotel
  • Curtiss Buffalo
  • Curtiss Hotel, Ascend Hotel Collection Hotel
  • Curtiss Hotel, Ascend Hotel Collection Buffalo
  • Curtiss Hotel An Ascend Hotel Collection Member
  • Curtiss Hotel, Ascend Hotel Collection Hotel Buffalo

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Curtiss Hotel, Ascend Hotel Collection offers transfers from the airport and train station. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.