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4.0 out of 5

"Great customer service, hotel was close to shopping and restaurants " More

By a verified traveler on Mon 11 Oct 2021

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Hotel Description

Family-friendly 3-star hotel near Burlington Mall

In shopping district

Stay at this Burlington hotel and you'll be within 2 miles (3 km) of Burlington Mall and 6 miles (10 km) of Woburn Mall. Harvard University and Tufts University are within 9 miles (15 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a grocery/convenience store, and a lobby fireplace are also offered.

Free Internet, LCD TVs

Boasting comforts like premium bedding and down comforters, the 180 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include sitting areas, refrigerators, and microwaves. Housekeeping is available on request.

King Evolution

Bed Count 1 King Bed Maximum Occupancy 2 Max
$106* Per night/room Dec 2 - Dec 3

King Evolution w/ Sleeper Sofa

Bed Count 1 King Bed Maximum Occupancy 3 Max

One King Bed, Non-Smoking, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Two Queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn Boston/Burlington ratings based on 15 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Boston/Burlington

Everyone (11) Couples (3) Family (1)
4 out of 5
Great customer service, hotel was close to shopping and restaurants

Posted by on Oct 11, 2021

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Comment from Hotel Management

Oct 12, 2021 by Sonya

Thank you for taking the time to write a review about your recent experience at the Hilton Garden Inn Burlington. We're so glad you enjoyed your stay! It's great to hear how friendly you found our staff to be. Whether you're looking for fresh towels or directions to one of Massachusetts's many attractions, a member of our team is always standing by to offer 24/7 personalized assistance. On behalf of everyone at the Hilton Garden Inn Burlington, thank you for choosing our property. We can't wait to have you back!

5 out of 5
It was a amazing stay. Even though we was only there for one night it was the best stay we had all weekend. It was so clean except foe hair left in the bath tub and on the towels. But it wasnt enough to make us feel like we would never come back. It was comfortable enough that we canceled our plans just to stay in our room and just relaxed in our room. Thank you so very much.

Posted by on Sep 21, 2021

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Comment from Hotel Management

Sep 23, 2021 by General Manager

Thank you for taking a moment to share your experience, we are thrilled you enjoyed your stay!

5 out of 5
Very clean, easy access to attractions and highways.

Posted by on Feb 20, 2020

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Comment from Hotel Management

Feb 26, 2020 by Nathan

Thank you for your response. We appreciate your feedback and hope to welcome you back to the hotel the next time you are in the Burlington area.

5 out of 5

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 17, 2019 by Nathan

Thank you for your feedback. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel next time you are in the Burlington area.

4 out of 5

Posted by on Mar 16, 2019

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Comment from Hotel Management

Apr 9, 2019 by Dave C.

Thank you for staying with us and taking the time to post a comment about your recent stay. I'm delighted to hear that you enjoyed your stay. We hope to see you again in the near future when your travels bring you to the Burlington area.

2 out of 5
It sounded like an industrial wash machine was on spin cycle on the other side of our wall...shaking and vibrating our room...the ENTIRE night.

Posted by on Mar 10, 2019

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Comment from Hotel Management

Mar 13, 2019 by Dave C.

Thank you for taking the time to let us know about your most recent stay. I would like to personally apologize for the noise you experienced during your stay. You can be confident that I will follow-up on your concerns so that situations like this do not occur in the future.

5 out of 5

Posted by on Feb 1, 2019

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3 out of 5
Booked this hotel because of the shuttle service. I was not told that it would not be available on Christmas day like last year. I was given a handicapped room that had no counter space in the bathroom.

Posted by on Dec 27, 2018

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Comment from Hotel Management

Jan 6, 2019 by David C.

Thank you for taking the time to inform me of your past visit here at the Hilton Garden Inn Burlington. I would like to personally apologize for our shortfalls. I can certainly appreciate your frustration regarding the various issues with the guest room. I want to assure you I will utilize your experience as a working tool to better improve ourselves. Again, thank you for your comments and thank you for staying at the Hilton Garden Inn Burlington.

4 out of 5
Small room, musty smelling bathroom and view of the hotel air conditioner. It felt very clostriphobic. Not up to Hilton's normal standards.

Posted by on May 15, 2017

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Comment from Hotel Management

May 18, 2017 by Ed W

Thank you for staying with us and for sharing your experience. I would like to personally apologize for our shortfalls, as it appears your recent stay was not up to your satisfaction with regards to your guest room. Again, thank you for your comments and thank you for staying at the Hilton Garden Inn Burlington.

5 out of 5

Quiet and clean

Very comfortable brief stay. Quiet room and clean. Excellent breakfast

Posted by on Dec 31, 2016

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Comment from Hotel Management

Jan 3, 2017 by Ed W

Thank you for staying with us and for sharing your experience. I am delighted to hear you enjoyed our full cooked-to-order buffet breakfast. I look forward to welcoming you back when your travels bring you back to the Burlington area.

About the Hilton Garden Inn Boston/Burlington

Location 5 Wheeler Rd, Burlington, MA 01803

Renovations + Closures

The following facilities or services will be unavailable from June 21 2021 to February 28 2022 (dates subject to change):

  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)
  • Swimming pool

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 4200 square feet (390 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Hilton Garden Inn Boston/Burlington. Self parking is free. This 3-star Burlington hotel is smoke free.

  • 180 guestrooms or units
  • 4 levels
  • 4200 sq ft of conference space
  • 390 sq m of conference space
  • Built in 2005
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Woburn Mishawum Station (8.6 km / 5.3 mi)
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Boston/Burlington offers 180 accommodations with complimentary bottled water and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Beds feature down comforters and premium bedding. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Burlington hotel provides complimentary wired and wireless Internet access. LCD televisions come with premium cable channels and pay movies. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Sitting area
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6 AM to 10 AM.

Hilton Garden Inn Boston/Burlington has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision. Guests under 12 years old are not allowed in the fitness facility.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0009060480

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The tax ID number is C0009060480. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Car recommended
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - C0009060480
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 5.00 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Boston/Burlington Hilton Garden Inn
  • Hilton Garden Inn Boston/Burlington
  • Hilton Garden Inn Hotel Boston/Burlington
  • Burlington Hilton Garden Inn
  • Hilton Burlington
  • Hilton Garden Inn Burlington Hotel Burlington
  • Hilton Boston Burlington
  • Hilton Garden Inn Boston/Burlington Hotel
  • Hilton Garden Inn Boston/Burlington Burlington
  • Hilton Garden Inn Boston/Burlington Hotel Burlington

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.