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Embassy Suites by Hilton Boston Waltham

3.5 star property
3.5-star hotel near Bentley College

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Boston Waltham

2 restaurants, dinner served, American cuisine
Exterior
A large indoor swimming pool with clear blue water, surrounded by lounge chairs and a staircase leading to an upper level.
Suite, 1 King Bed, Non Smoking (Governor's) | Minibar
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Air conditioning

Explore the area

View in a map
550 Winter Street, Waltham, MA, 02451
  • Place, Mass General Waltham
    ‪5 min walk‬
  • Place, Harvard University
    ‪20 min drive‬
  • Place, Fenway Park
    ‪20 min drive‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪29 min drive‬

Room options

View all photos for 2 Double Beds Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

2 Double Beds Non-Smoking

  • Sleeps 5

View all photos for 2 Double Beds Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

2 Double Beds Non-Smoking

  • Sleeps 5

View all photos for 2 Room Governors Suite-1 King Bed-nonsmoking

In-room safe, desk, laptop workspace, blackout drapes

2 Room Governors Suite-1 King Bed-nonsmoking

  • Sleeps 3

View all photos for 2 ROOM SUITE-2 DOUBLE BEDS-NONSMOKING

In-room safe, desk, laptop workspace, blackout drapes

2 ROOM SUITE-2 DOUBLE BEDS-NONSMOKING

  • Sleeps 4

View all photos for 2 Room Superior Suite-1 King Bed-nosmoking

In-room safe, desk, laptop workspace, blackout drapes

2 Room Superior Suite-1 King Bed-nosmoking

  • Sleeps 4

View all photos for 2 Room Superior Suite-2 Double Beds-nosmoking

In-room safe, desk, laptop workspace, blackout drapes

2 Room Superior Suite-2 Double Beds-nosmoking

  • Sleeps 4

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed, Non Smoking

8.6 out of 10
Excellent
(199 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Suite, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(100 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking (Governor's)

Suite, 1 King Bed, Non Smoking (Governor's) | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking (Governor's)

  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Suite, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(30 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Non Smoking

7.8 out of 10
Good
(46 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Double Beds, Accessible, Bathtub

8.2 out of 10
Very good
(26 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

8.2 out of 10
Very good
(17 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, Multiple Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Multiple Beds, Non Smoking

7.8 out of 10
Good
(10 reviews)
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking (Roll-in Shower)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Double Beds, Accessible, Non Smoking (Roll-in Shower)

9.0 out of 10
Wonderful
(4 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Premium Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower) | Living area | 40-inch Smart TV with digital channels, Netflix, Hulu

Premium Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking (Roll-in Shower)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Double Beds, Accessible, Non Smoking (Roll-in Shower)

8.4 out of 10
Very good
(5 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking (Hearing)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Double Beds, Accessible, Non Smoking (Hearing)

8.8 out of 10
Excellent
(6 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

9.4 out of 10
Exceptional
(8 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for 2 ROOM SUITE-1 KING BED-NONSMOKING

In-room safe, desk, laptop workspace, blackout drapes

2 ROOM SUITE-1 KING BED-NONSMOKING

  • Sleeps 4

View all photos for 2 Rm Deluxe Suite-1 King Bed-nosmoking

In-room safe, desk, laptop workspace, blackout drapes

2 Rm Deluxe Suite-1 King Bed-nosmoking

  • Sleeps 4

View all photos for 2 Rm Deluxe Suite - 2 Dbl Bed No Smoking

In-room safe, desk, laptop workspace, blackout drapes

2 Rm Deluxe Suite - 2 Dbl Bed No Smoking

  • Sleeps 4

View all photos for 2 DBL 1 BDRM STE MOBILITY ACCESS RI SHWR NS

In-room safe, desk, laptop workspace, blackout drapes

2 DBL 1 BDRM STE MOBILITY ACCESS RI SHWR NS

  • Sleeps 4

View all photos for 1 KING 1 BDRM MOBILITY ACCESS W/ TUB NO SMOK

In-room safe, desk, laptop workspace, blackout drapes

1 KING 1 BDRM MOBILITY ACCESS W/ TUB NO SMOK

  • Sleeps 4

View all photos for 1 King Dlx 1 Bdrm Ste Hearing Accessible Ns

In-room safe, desk, laptop workspace, blackout drapes

1 King Dlx 1 Bdrm Ste Hearing Accessible Ns

  • Sleeps 4

View all photos for 2 Dbl Dlx 1 Bedroom Ste Hearing Access No Smok

In-room safe, desk, laptop workspace, blackout drapes

2 Dbl Dlx 1 Bedroom Ste Hearing Access No Smok

  • Sleeps 4

View all photos for 2 DBL 1 BDRM STE MOBILITY ACCESS TUB NO SMOK

In-room safe, desk, laptop workspace, blackout drapes

2 DBL 1 BDRM STE MOBILITY ACCESS TUB NO SMOK

  • Sleeps 4

View all photos for 1 Kg Pres Ste Mobility Access Roll In Shwr Ns

In-room safe, desk, laptop workspace, blackout drapes

1 Kg Pres Ste Mobility Access Roll In Shwr Ns

  • Sleeps 4

View all photos for 1 King Jr Ste Mobility Access Rollin Shwr Ns

In-room safe, desk, laptop workspace, blackout drapes

1 King Jr Ste Mobility Access Rollin Shwr Ns

  • Sleeps 3

View all photos for 2 Dbl Ste Mobility/hearing Access Ri Shwr Nsmk

In-room safe, desk, laptop workspace, blackout drapes

2 Dbl Ste Mobility/hearing Access Ri Shwr Nsmk

  • Sleeps 4

View all photos for 1 King Bed Governors Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

1 King Bed Governors Non-Smoking

  • Sleeps 3

View all photos for 1 King Deluxe Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

1 King Deluxe Non-Smoking

  • Sleeps 4

View all photos for 1 King Premium Suite Accessible Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

1 King Premium Suite Accessible Non-Smoking

  • Sleeps 3

View all photos for 1 King Suite Accessible Tub Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

1 King Suite Accessible Tub Non-Smoking

  • Sleeps 4

View all photos for 1 King Suite Hearing Accessible Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

1 King Suite Hearing Accessible Non-Smoking

  • Sleeps 4

View all photos for 2 Double Deluxe Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

2 Double Deluxe Non-Smoking

  • Sleeps 4

View all photos for 2 Double Suite Accessible Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

2 Double Suite Accessible Non-Smoking

  • Sleeps 4

View all photos for 2 Double Suite Accessible with Tub Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

2 Double Suite Accessible with Tub Non-Smoking

  • Sleeps 4

View all photos for 2 Double Suite Hearing Accessible Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

2 Double Suite Hearing Accessible Non-Smoking

  • Sleeps 4

View all photos for 2 Double Suite Mobility Hearing Accessible Roll In Shower Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

2 Double Suite Mobility Hearing Accessible Roll In Shower Non-Smoking

  • Sleeps 5

Double

  • Sleeps 5

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About the neighborhood

Waltham

In Waltham .You'll be within 6 miles (10 km) of Bentley College and 9 miles (15 km) of Harvard University. Also within 9 miles (15 km) are Harvard Square and Boston University.

What's nearby

  • Mass General Waltham - 5 min walk - 0.3 miles
  • Boston University - 19 min drive - 10.4 miles
  • Harvard University - 20 min drive - 10.9 miles
  • Fenway Park - 20 min drive - 12.0 miles
  • Harvard Square - 22 min drive - 9.2 miles

Getting around

  • Weston Kendal Green Station - 4 min drive
  • Riverside Station - 7 min drive
  • Logan International Airport (BOS) - 28 min drive

Restaurants

  • ‪Starbucks - ‬5 min drive
  • ‪Copper House Tavern - ‬11 min walk
  • ‪The Atrium Lounge at Embassy Suites Waltham - ‬1 min walk
  • ‪Jake n JOES Sports Grille - ‬5 min drive
  • ‪Dunkin' - ‬12 min walk

About this property

Embassy Suites by Hilton Boston Waltham

3.5-star hotel near Bentley College
Embassy Suites by Hilton Boston Waltham offers its guests an indoor pool and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is available in public spaces for a fee.

There are 10 meeting rooms available. Multilingual staff, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites by Hilton Boston Waltham. For a fee, parking is available.

This 3.5-star Waltham hotel is smoke free.

  • 275 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 1989
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
Embassy Suites by Hilton Boston Waltham offers 275 accommodations with laptop-compatible safes and safes. Accommodations have separate sitting areas and are furnished with twin sofa beds. 40-inch Smart televisions come with premium digital channels and Netflix. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: WiFi (USD 12.95 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 12.95 per day)

Parking and transportation

  • Uncovered self parking on site (USD 15 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • 2 restaurants
  • A bar/lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Grab bar in bathtub
  • Grab bar in shower
  • Phone accessibility kit
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 40-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Twin sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 35
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 12.95 per day (rates may vary)
  • Fee for wireless internet in public areas: USD 12.95 per day (rates may vary)
  • Uncovered self parking fee: USD 15.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 35 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0010103080
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is C0010103080. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher in each accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Boston
Embassy Suites Boston Hotel
Embassy Suites Boston Hotel Waltham
Embassy Suites Boston Waltham
Embassy Suites Boston Waltham Hotel
Embassy Suites Boston / Waltham Hotel Waltham

Frequently asked questions

How close is Embassy Suites by Hilton Boston Waltham to the airport?

Embassy Suites by Hilton Boston Waltham is 7 mi (17-min drive) away from the Bedford, MA (BED-Laurence G. Hanscom Field) airport, the closest popular airport to the property.

How much does it cost to stay at Embassy Suites by Hilton Boston Waltham?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Boston Waltham on May 25, 2026 start from $127, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Embassy Suites by Hilton Boston Waltham have an airport shuttle?

Airport shuttle services are not available at Embassy Suites by Hilton Boston Waltham.

Does Embassy Suites by Hilton Boston Waltham offer free breakfast?

Embassy Suites by Hilton Boston Waltham offers free buffet breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Embassy Suites by Hilton Boston Waltham?

No, there is no casino at this hotel, but Encore Boston Harbor (22-min drive) is nearby.

What time is check-in at Embassy Suites by Hilton Boston Waltham?

Check-in start time: 4:00 PM; Check-in end time: midnight. Early check-in costs USD 35 (subject to availability).

Is there free parking at Embassy Suites by Hilton Boston Waltham?

Free parking is not available at this hotel. Self parking is available for USD 15.00 per night.

Does Embassy Suites by Hilton Boston Waltham have a pool?

Embassy Suites by Hilton Boston Waltham features an indoor pool. Guests can enjoy pool access from 7:00 AM to 9:00 PM.

Does Embassy Suites by Hilton Boston Waltham have a restaurant?

Embassy Suites by Hilton Boston Waltham is home to Amuse Kitchen + Cocktails, which features American cuisine.

Does Embassy Suites by Hilton Boston Waltham have a spa?

There are no spa services available at this hotel.

How close is Embassy Suites by Hilton Boston Waltham to downtown Waltham?

Embassy Suites by Hilton Boston Waltham is 2.1 mi away from Waltham.

Embassy Suites by Hilton Boston Waltham Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1409 out of 2830 reviews
Rating 8 - Good. 574 out of 2830 reviews
Rating 6 - Okay. 421 out of 2830 reviews
Rating 4 - Poor. 205 out of 2830 reviews
Rating 2 - Terrible. 221 out of 2830 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Jessica

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Weekend are crowded! Breakfast isn’t as convenient as expected. Two of three elevators were out of service making movement throughout the property almost impossible
Stayed 3 nights in Apr 2026

4/10 Poor

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service
Great breakfast buffet and friendly staff but the rooms are ran down, AC unit was loud even after being serviced by engineer, and one of the TV never worked.
Stayed 2 nights in Apr 2026

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2026

2/10 Terrible

Theresa

Traveled with group
I was not informed about the $15 dollar parking charge and the receptionist informed me that the sites like Travelocity don’t ever inform their costumers. I asked her why the I’d hotel didn’t address this issue in letting costumers know charges like this $15 is a hefty charge and having a parking charge is highly unusual. Also when I called about where to get ice (we were on the 6th floor) , the same receptionist said we had to to down to the bar. I asked is that was the obly place to get ice. She said yea later my friend found one on our floor. I would recommend that receptionists are more informed so that the costumers are not inconvenienced and over charged The hotel was nice in all other respects and breakfast was very good
Stayed 1 night in Feb 2026

4/10 Poor

Tyler

Liked: Cleanliness
Disliked: Amenities
Room had a weird smell to it. Website advertised room service, but the phone extension for this in the room was turned off and was eventually told that they do not offer it at all. Website and several flyers around the lobby and elevators also advertised an evening social hour with two complementary drinks but this also turned out to be false.
Stayed 2 nights in Feb 2026

8/10 Good

Arilynna

Stayed 1 night in Feb 2026

10/10 Excellent

daliana

Stayed 1 night in Feb 2026

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities
We had a wonderful stay. The room was really nice, the mattress incredibly comfortable, and the buffet breakfast was delicious!
Stayed 1 night in Feb 2026

2/10 Terrible

Joel

Liked: Amenities, property conditions & facilities
I have stayed at many Embassy Suites hotels throughout the Country and Territories. This was the worse stay ever. The amount of kids staying at this hotel with lack of supervision or rule enforcement made my stay a very uncomfortable experience. The noise from kids yelling, screaming and running through the hallways could be heard all the way down to the front desk. I’m a little upset that the front desk was not being more proactive in preventing this madness. I stayed here two nights and both nights were the same as far as extreme noise. This lasted well past midnight on both nights. This place needs to do better. I truly enjoy Embassy Suites and I would hate for the experience to ruin my future plans with this hotel. Thanks for listening.
Stayed 2 nights in Feb 2026

8/10 Good

verma

Nice, peaceful, and beds are comfy.
Stayed 1 night in Feb 2026

10/10 Excellent

Marko, west new york

Stayed 2 nights in Feb 2026

8/10 Good

puneet

Stayed 3 nights in Jan 2026

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
So welcoming
Stayed 1 night in Feb 2026

8/10 Good

Ashly

Traveled with family
Liked: Amenities, property conditions & facilities
Spacious, comfortable, affordable
Stayed 1 night in Feb 2026

6/10 Okay

Nigel

Liked: Cleanliness, staff & service, amenities
The paper cups was used and dirty and the glass cups was dirty. Some of the plugs didn’t work in the room and one of the lamps. Otherwise the room was a cozy stay.
Stayed 2 nights in Feb 2026

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, amenities
The room was very spacious
Stayed 1 night in Jan 2026

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, amenities
The room was okay. Pillows were super soft/flat. The included breakfast and staff there were great. The dinner experience was lacking. Food was okay. Waiter didn't know the menu and didn't listen to our order which came with two sides but he only brought us one. Didn't check on us for drink refills. Once ordered they took 15-20 mins to get a coke. The restaurant/Bar area was pretty empty. Fire alarm went off at 4am (not their fault) but the emergency exits were not shoveled so had to push the door open and walk through snow in our pajamas.
Stayed 1 night in Feb 2026

10/10 Excellent

Ashley

Stayed 2 nights in Jan 2026

10/10 Excellent

Ralph, Miami

Stayed 5 nights in Jan 2026

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room was neglected. Place felt like it was going under due to lack of care & proper maintenance. Not worth the money. Definitely not hilton standards. Left 2 nights early.
Stayed 4 nights in Jan 2026

4/10 Poor

Bettina

As explained over the phone - one night has been enough. Hopefully, the new management will improve overall quality.
Stayed 2 nights in Dec 2025

8/10 Good

Amy

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and spacious. All the necessary ammenties were available.
Stayed 2 nights in Jan 2026

4/10 Poor

David

Stayed 3 nights in Jan 2026

6/10 Okay

Deborah

Traveled with family
Liked: Cleanliness
Amenities. It was disappointing no more chocolate chip cookies upon check in. The room made a large noise that was disruptive to our quiet enjoyment and sleep all night long. We couldn’t sleep every hour it awoke us. We called for assistance with the couch bed and no one ever came. We couldn’t sit down or use the couch again. No room service is unheard of? Not sure what is going on service wise? We used to stay at this hotel often. I was surprised to find the smaller hot tub pool filled in also? We froze in the breakfast room this morning. It was so cold waiting for my omelette you could see your breath as if you were outside? My coffee kept getting cold and the food. We didn’t realize we needed our jackets to dine in the restaurant? A lot of work needs to be done here. FYI.
Stayed 1 night in Jan 2026

10/10 Excellent

Lucas

Liked: Cleanliness, amenities, property conditions & facilities
Spotless.courteous. Informative. Nice and warm room. Nothing negative to say . Great breakfast! Love it as always. Not my first stay won’t be my last!
Stayed 1 night in Jan 2026