6/10 Okay
Alex
Apr 24, 2025
Lovely staff, terrible maintenance
This hotel is in a charming location with a very friendly and helpful staff. The rooms are clean and not cookie-cutter.
However, the behind-the-scenes care of the room was utterly terrible. The shower temperature controls were broken, so it was a scalding hot shower or nothing. When we reported this to the staff, we learned that the engineer knew about the problem and was awaiting a part. We were offered a new room but it would have been smaller. Instead, they turned down the setting inside the valve and left it at lukewarm.
The bed was made with a flat sheet over the mattress, not even tucked in, and then a duvet, and then a top sheet OVER the duvet. It boggles the mind. To make matters worse, though we left the room from 10-3, no one made up the room at all between nights.
The TV remote had no batteries. They provided new ones, but then the TV didn’t play any channels or work with casting from our phones, which the screen said you could do.
There are no mirrors except in the bathroom. There is no vent in the bathroom, so the scalding showers filled the whole room with steam. There were a million safety features on the ceiling that blinked all night like an airport runway. Some kind of elevator or door or dumbwaiter, which sounded like a garage door rattling, open and closed from the early morning on.
For the nearly $500/night we paid (including taxes) this was a very disappointing experience. I can’t recommend staying there.
Again, the front of house staff was lovely.
Alex
Stayed 2 nights in Apr 2025