heater did not work while we were there and it was 20 something degrees, spent three hours huddled as close to the electric fireplace in the living room as possible. Constantly texted manager thru VRBO because I did not have a phone number?? I only received help when I called VRBO directly and told them the situation-only than was fixit guy sent,he kept getting error messages from the heater- he fixed it - left , then it broke again- I didn’t understand why you knew people were coming, but the temperature upon entry was 55° three hours later it was 64 that was possibly because of the heat from the electric fireplace-at almost 10 o’clock at night the guy said he would give us a refund we just needed to leave, unfortunately Big Bear was sold out so we were forced to spend the night in one bed downstairs near another electric fireplace. I texted him that I was not able to go anywhere else and was trapped downstairs. I did not use the other rooms, the kitchen, the towels, the bathrooms, nothing other than the bed so I hope they will honor the fact I was told I would get a full refund. They did heat up the Jacuzzi as I requested because they said it was kept at 90°, which is stupid cold. The place is adorable and spotless clean wonderful location. I would highly recommend this for a stay for anyone. But there’s no overlooking the fact that we froze our butts offs and didn’t get any help by text until I called VRBO.
